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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
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I sold an item and the buyer received the package on 5/26/18 and today is 7/2/18 and I havent received my money yet! I hope to receive the funds however they took 19.5% off plus some percentage as a transferring fee!
I always bought my purses, shoes and clothing at tradesy, i always love shopping in their website especially if they have a sale going on. Sometimes you are lucky to get stuffs still new with tag and price are cheap and branded.
Tradesy takes a very high cut of your profit first of all, and if you have a sale it takes FOREVER to get your money. Its literally 30 days or more til you get whats left of your money. By the time you sell an item you could have pawned it for the same amount and had your money the same day. Dont recommend it. If they changed their policies to be more seller freindly it would be a good company but presently what highway robbery!
The shoes is as described! Gorgeous! It matched my Chanel Camella Dress! Thats what Im looking for! Glad I diund it in Her closet!
Love it! Will Check your closet again! Thank you!
I've purchased a bit from Tradesy and have never been disappointed. The customer service is responsive to questions and/or issues you might have. And yes, I've made a return with no problems.
Tradesy is amazing! It also for working individuals to be able to purchase designer products they want at a competitive price, and also you to pay monthly! What more can you ask for? You get the product now, while still paying for it. I love it. Thanks Tradesy!
This is my third purchase with this company, and they are outstanding-they almost make it TOO EASY to purchase the one of a kind items we all would like to own
Ebay is ok but using it gives me a headache, it's so ugly and full of scams and people writing IN ALL CAPS. I like how streamlined Tradesy has made uploading images and filling out a listing. I like how you don't have to "interact" to make a sale. I also don't mind the wait time to get money, which has been an issue for many; however, I'm just trying to clean my closets and make some money, not make a living from this! I suspect it is not the cheapest option out there, but in terms of ease of use -- I'm sold.
Never ever again. Selling for 4 yrs on Tradesy until they went downhill. Had to beg for my funds after sales. It now takes about 1 month, yes 30 days, to get your money once the product is delivered. Total scam. Went from 9% commission to 20%. The worst part is that if you sell, they will hold your money for longer, much longer than their so called policy says. Someone needs to file a lawsuit.
When this app was first around it was exciting! One persons outs is another persons in with the new well such a bummer when things go from great status to NO status... this appears to be the case with Tradesy. All the potential, brings nothing to the table. I use to enjoy this app. Cute, trendy, more upscale items. This quickly downhill by allowing garage sale items become their new selling trend. The dont back the buyers. I hope that people take the time to say something instead of nothing like Ive been doing because- lets be real... my time is worth more than this. I also dont like growing money away and waving goodbye at it! Ive purchased big & small items & the way my purchases have been going & the sellers on here have gone so downhill/ noway would I trust them anymore with a big purchase item. Ill leave that to The Real Real & ReBag the ones that seem to be able to know how to keep an app going & keep their sellers in check!
It take to long to get the money available after you sold an item, it's not fear it's your money and THEY DONT HAVE A RIGHT to hold your money up to 21 days it's just ridiculous and them on other wait to the money arrive to your paypal account, so is a month, never again with this company.
Sellers be aware! They close your account for no reasons! Their emails seem threatening! Poor customer service! Even worse than Ebay. Al least ppl who work for Ebay actually help you. But Tradesy does not! When you try to communicate with them, they just argue with you without providing any actual help! Also they dont have a organized system that handle arguments. They email that they provide is useless and non-responsive. There is no useful information provided through the email.
Horrible crazy customers, crazy site... bad u sell a shoe for $570, you get $450, anf transfer they take extra$34... go to let gocom. Better...
This is a place where you can shop with confidence that the item is authentic. Love Tradesy. More Power
Very easy to buy or sell. Easy websit to navigate. I would recommend Tradesy to anyone who is wanting to get a quality designer bag.
I started selling on tradesy 2 years ago, I sold over 50 items on this site and used to love it till about 8 months ago when they changed their entire policy on paying their sellers as well as their commission increase to DOUBLE the amount!?!. When I started the commission was only approx 9%, then in a less than a year it increases to 14.9% then 6 mos later increased AGAIN to 19.8%! Plus to transfer funds to bank account a seller pays another 2.9%! RIDICULOUS! They clam all the changes are to better safeguard your funds and better customer service, meanwhile your funds are pending for over a month before you see any money! I sold an item on 4/30 today is 6/8 and Ive emailed them asking for my money and received a generic response with no results. They claim they deposit d my funds on 6/6 but theyre still NOT in my bank account! Wheres my money?! Theyre thieves and liars! Something shady is going on! What are they doing with this money? They take high commission and offer no thing in return to sellers not even good service! SELLERS BEWARE!
Received a bag that was absolutely trashed. Customer service blew me off. Threw that nasty thing away. Won't be ordering from them again.
SELLERS ALERT!
Account was suspended without any reason after two authentic Cartier eyeware was sold. I ask WHY but no answer at all. It was totally waste of my time and one of the worst sale experience!
I purchased a Gucci handbag for $550. Immediately after if arrived my father passed away and I didn't open the box for a week. When I did open it I realized the bag was a fake. It did not include the proper identification card, the number on the bag was the number of a different Gucci item. The storage bag had a flawed logo and there were no Gucci markings on the hardware.
I contacted them, explained my situation and they stated that it was past 4 days to return. They asked me photos of the bag which I supplied. They again asked me for the exact same photos of the bag.
I believe the website states all of the items are inspected for authenticity. How, when the item arrived wrapped in plastic with tape over the hardware - which Gucci would never do. It was also shipped to me straight from the vendor, not from Tradsey. I never got my refund.
A child would have noticed this was a fake bag, actually I gave it to my 14 year old niece. I could have gotten a better fake for less on Canal street if that is what I was looking for.
They make it so complicated, time consuming, repetitive and frustrating that it raised my blood pressure. I will never ever recommend them. They are fraud, sell fakes and they lie.
I made the mistake of trusting the Tradesy promise of only selling authentic bags or the buyer gets a full refund. No Go! I bought a Celine Medium Frame Bag from Tradesy a few days ago. It is definitely a fake. I sent it back to Tradesy for an inspection and I was sure I'd receive the refund. Nope! They claim it's authentic! I'm 100% certain it is not because I compared it to my authentic Celine Medium Frame Bag that I have at home that was purchased from the Celine store and the Tradesy bag is not the same. I am now pursuing getting my refund through other means. I strongly advice only buying cheap inconsequential things on Tradesy. Don't waste your money and risk getting stuck with something counterfeit and/or a store credit.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.