On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I just received an email from Tradesy that my brand new with tags $495 dress (which I sold for $224) is being returned because there is wear and a broken zipper neither of which were the case when I carefully packaged the dress and spent $34 to ship it. I video document my items and packing for exactly this reason yet Tradesy advised that they do not care. I will now be receiving a used and broken (!?) dress back from Tradesy and am also out the shipping and insurance. I have over 100 high fashion items listed and have had 18 perfect sales on Tradesy, but have to say I am considering removing everything and switching to another site that protects sellers. Im really quite upset that Tradesy allows such fraud.
I actually have purchased several designer previously loved pieces from tradesy this year alone. There is a provision (Affirm) that allows me to pay in monthly installments. Im taking advantage of it for at least one of those purchases. Love tradesy.
Love to shop On tradesy Had a great experience with the last buyer Monique received product exactly as described, customer service is exceeded higher
In rating more than expected Great keep up the great job will keep on buying I guess thanks! Again
I have been shopping at Tradsey for a while now and I've not been dissappointed with any of my purchases. I feel that the return policy is good and. If I wanted to return an item it would be easy.
Need to relist for 850.00 Thes Chistitan Loinoubin. The were class, gerogeous. But too small for too small. Need to sell asap. Please e mail deborahgoodrici2013@ģvvv
Do not buy here. Do not sell here. Unless you want to get scammed as a buyer or ripped off as a seller.
My first Tradesy transaction was purchasing a pair of shoes. They were two different sizes, did not fit, and I was told I could not get a refund. A waste if money for something I could not use.
Then, I decided to sell a few items-their customer base was much like Ebay-igh maintenance, dictating price, ect. I sold an LV bag far below retail-buyer did not like the price she paid (bc she initially offered $300 less), complained to Tradesy, and was offered a free return.
This buyer returned an old jacket in place of my bag and Tradesy said "too bad"
Buy elsewhere because Tradesy will screw you one way or another!
These are great purses and there is a great selection to choose from - if you are wanting a high end bag- products show up withing 2 days - bag was as described but decided bag was bigger than I needed - easy return and was able to purchase the bag I really needed and wanted.
Outstanding, trustworthy and great experience buying my first Louie Vuitton purse! I am so pleased with the process and the seller, Leanna! She was awesome in helping me purchase my first Louie purse. So please with my purchase=)
I have now made 3 puchases from Tradesy, and they were all quite easy. I had to return a pair because of the size, and it was a very simple process. Each item was exactly as advertised, and of high quality. Thanks, Tradesy!
My experience was amazing... product delivers same day and recover in 2 days. Purchase was as described. Price reasonable... could not ask for more... Tradesy you nailed it 100% satisfied I just done understand negative reviews
I am brand new to Tradesy. As I do with ANY on-line store, I bought because I loved
The look of the shoe and the purse, the sizes of both were what I wanted. The material looked good, the usefulness would be there for me. I DO NOT BUY for any "claimed name" or brand! You are a fool if you do this without at least FIRST having the article in your hands (i. E. in a store or from a seller trusted to return your money- if not satisfied.) DO NOT SELL because of a hot Brand - that you originally paid for. You are a natural "set-up" for a buyer to use, abuse and send back. All the whining I am reading is these people's own FAULT! Especially after reading a near perfect balance between ONE/TWO Stars and Five/Four Stars! That's a natural warning to be very careful either as a Buyer, who will lose their money or a Seller who could lose the value of their article. Read the 1 and 2 star reviews and GET SMART! Porter W.
I have had the most fun shopping on Tradesy! I enjoy searching for the great deals I find. I really like the fact that they have free shipping on most items. I have enjoyed everything I have purchased from Tradesy! I will continue to be a loyal customer and will and have invited family and friends to use Tradesy's site. I look forward to much more happy shopping!
I am completely hooked on Tradesy! The process was easy & the delivery was prompt.
They kept me informed of the status of my orders from start to finish. I love that the photos and details of the products accurately reflect the condition of their items. I am loving Tradesy!
I truly hope this is the real thing and not a fake for this prize please respond and let me know this is a real Louis Vuitton
The description was spot on. Tradsey kept me in the loop on the entire process. Answered all questions I had. The seller mailed my purchase promptly. Purse is beautiful! Amazing experience for first time buyer. Will purchase more!
I have bought 16 items from Tradesy and sold 3 or 4 purses there and have had wonderful experiences. I only had one experience where I had to return a purse that was nasty and they took care of it immediately. I will continue to shop there and highly recommend it to anyone who wants designer items but at a fraction of the cost.
It was so easy to find what I needed and at a great price. The checkout process was simple and quick. Im looking forward to more purchases here, on Tradesy. Thanks so much for making my 1st shopping experience a pleasant one.
Great shopping with tradesy the items availability and authenticity are perfect as well as the shipping speeed
If you are looking for exceptional quality in designer resale. Tradesy is the place to go. I have not only purchased designer handbags on Tradesy but I have also sold items and again on both ends the process has been smooth sailing. Items are authentic.
I purchased these Red Bottoms and they were not so clean and very, very, uncomfortable... I did like the Tradesy Website and the variety of Designer items.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.