I wish we could score lower than 1 star!
I waited over a month for a kit for my nephew, completely missed Christmas. You cannot get anyone on the phone, the customer service line is just a recorded message. I chased by email and they just keep saying it will be despatched this week for several weeks in a row! Then when it arrived the printed had not been done and the socks I ordered were missing!
When I contacted them to ask them to sort this, as my this time my patience had run out. They attempted to ignore me, until I threatened to stop the payment with my bank and contact trading standards, lowe and behold I had a reply that very night.
Not sure why they bother though as I received no apology, it actually fact they blamed. They apparently have no idea why the printing was not done despite them holding it all that time to do it! I suggested I could send it back to them at my cost …. So they could then have be waiting goodness knows how long? I'm ok thanks. Then for the socks, they don't do them for the size of kit I ordered but they still allow you to order them? That's ok though as they say it's mentioned in the small print so it must be my fault for not realising this was a company of charlatans! DO NOT order from this website!
I ordered a kit in March 2024 we are now in September 2024 I have sent multiple emails and still have not received the kit! My mum left money to my children when she passed away in March so my daughter wanted a Liverpool kit as her gift from nanny. We still don't have it and wasted that money on it! I'm not happy at all! Absolutely beyond the joke! Avoid avoid avoid!
I ordered a kit for my cousin's birthday in July and I still haven't received it. After countless emails I still have no clue on the whereabouts of my order and if I will be able to get a refund. Always read reviews before purchasing off any third party websites. I wish I had known sooner.
Good morning
I had a bad customer service at Totalsports in Pan Africa Mall. I was supposed to pay for my account and this lady was very rude. I don't understand why people say they wanna work with customers when they have bad humor, if you had a bad day leave it at your house. I don't see myself purchasing in that store ever.
Ordered an Arsenal kit for my son. When we got it the quality was terrible, and it didnt look genuine at all. One wash and all the lettering was peeling off. Requested a refund on Jan 4th, and despite lots of chasers I have never received any reply. They are a total rip off, selling fakes and £50 lost. I would advise you to avoid these guys. PS - got him a new shirt for his birthday from the Arsenal shop - washes fine and difference in quality is amazing!
I purchased a Liverpool kit for my grandson in June. I've chased this up several times. I received notification 3 weeks ago that my order has been despatched. I'm still awaiting! I've emailed twice over the last week - no-one has had the decency to reply or advise. I wish I'd read other reviews on here first as I wouldn't have ordered. I want my order or a full refund now. This company is a joke.
What can I say but I so wish I had read these reviews before going with this lot! Ordered my nephews Liverpool home kit on 21st of June and I'm here on the 10th of August with not a sign of anything! Was told 19 days ago that it was dispatched! Please please please for ur own good, avoid this horrible company!
A recent bad experience at a Total Sports branch in the Cape Gate Centre, has left my frustrated and very sad. I am a visitor to this country and an invite to a rugby game prompted me to buy gifts in the Springbok colours at that store. At the moment of the purchase with my bank card there was a power cut. On my bank statement, the transaction shows as a successful purchase, Total Sport refuses to accept this and refuses to give me my goods. I have tried unsuccessfully to contact various people at The Foschini Group with no response or acknowledgement. I am leaving South Africa with one very bad experience, and it is the lack of customer service and obvious fraud of Total Sports.
Ordered football top for grandsons birthday 31st May ordered 8th may so was unsure if it would arrive on time, laughable really as now we are into July and still no sign of my well past grandsons birthday football top, made a huge error not reading reviews. Do yourself a favour find out where your football top is made and hitch hike there and back you'll find your a lot quicker than using total sports service. Added to that emailing customer services is pointless so don't bother with that either. Total sports more like total waste of time, only part of the service that they are efficient with is taking payment.
I would not trust this service I odered a football t shirt. Which took 4 weeks to personalise and a further four weeks to dispatch... I still haven't received it. Can't get in tough with customer services absolutely awful service
It is not the first time that I deal with the TFG group and place online orders, pay, and down the line I have to be refunded because they couldn't source the stock. Surely you should manage the stock levels so that it depletes as someone checks out a certain item. Nothing worse that buying more than you need to get the door to door delivery and the item you initially wanted they don't have.
This website is scamming people, I have placed order and cancelled it on the next day after reading people reviews on here, they confirmed to me that my order status is cancelled, then I sent them more than 30 emails asking about my refund, they just got back to me once and kept ignoring me. I cancelled the order on 28th of April, and Im still waiting for the refund!
Stay away from this site,, they are just scammers,
Im in the UK, does anyone know how to assume them?
AVOID WORST CUSTOMER SERVICE EVER
I ordered own january the 15th for my sons birthdays. It is now mid may and nothing... i have been told they were sending replacements but nothing... then i messaged 100 times and they said i would be refunded within 4-5 days... that was 3 weeks ago... i am not giving up but please do not waste your money.
Rebecca order number *******
Avoid completely. They are not official suppliers. The goods are very poor quality and there is no customer service. The kids football shirts I bought were washed as per the instructions and the logos started peeling off within a week. Since then the company has totally ignored all of my emails.
Ordered for my sons birthday. Item not been received a month since I ordered it. I then read reviews of this being a frequent thing. Contacted them stating the delivery had missed my sons birthday and got the following response. Apparently the kits are also FAKE which I did not realise. Paid £38 basically the same as a proper kit. Got the attached reply after emailing my concerns. They are a money grabbing organisation.
I ordered my brother a personal kit back on the 21st April, it's now the 23rd June and it's still not here, I've emailed them loads of time for them to start ignoring me! Wouldn't order from here because they are useless and I think there FAKE!
Total sport = total rip off... Beware guess are counterfeit goods which are poorly made. I waited 4 weeks and an arsenal kit for my grandson has at last arrived. Completely ruined by red marks all over it. I'm not even going to attempt to get my mo eh back but just want to warn others... Do not buy from this site,!
The problem i had was the delay in delivery. I ordered on 16 September for nephew birthday for 21 September but he received it today 08 October. He absolutely loves it. I think something should be done about their responses. Whoever responds is not professional at all. Is definately killing the business. A little more attention to customer service and delivery will do wonders for the company.
Amazing kits, and excellent value for money. Delivery was a little longer than I expected but was within the time frame they state on the website. I would happily buy again, just make sure you read the delivery times and are happy before ordering.
Very good site with good prices. The only negative I have, like others, is the shipping time. If you can wait an extra few days then their prices make it worth while, but if you need in a hurry maybe better to try a different site.
Overview
Total Sports Shop has a rating of 1.8 stars from 276 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Total Sports Shop most frequently mention customer service, football kit and trading standards. Total Sports Shop ranks 44th among Basketball sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members