Total Sports Shop

It has taken six weeks to get a personalised football kit with stick on name and number, which looks like is already starting to twist even though its just been opened. Such a cheap-looking replica. I only saw reviews after Id placed my order and my gut feeling made me order another from lfc store, which arrived within 6 days and fantastic genuine product. Was worth a little extra to get my son's present in time. Ill put the TOTAL SPORTS kit down to a very bad experience and warn others to please please stay clear!

This company are terrible. I have reported them to the trading standards agency. First of all, I ordered a shirt for christmas and it came 2 months later. During the 2 months I asked to cancel and for a refund, they did not cancel and said I had to pay £10 for a refund which I think is absolutely rediculous. They also were back-chatting me on my emails and saying I was wrong, yet 'the customer is always right'. Customer service of this company is appalling. Do not recommend buying from them unless you want a fake shirt and wait 2 months.

AVOID this website at all costs. You will wait forever for your strips. More so their customer services are nothing short of discusting! They personally insult you and can not give you any accurate information on when your order will arrive. I am a frequent online shopper & have never delt with anything like this in my life. As other customers have said... stick to JD Sports, sports Direct or other well known shops. I only wish I had read these reviews before purchasing!

Shocking service, ordered kits for boys christmas on 9th december find out today 20th they wont arrive before christmas. Useless customer service also. Advise against using save yourself the time and hassle!

If you are looking for a fake football kit then this is the place to order!
They originally advertised 'official football merchandise' is sold. But after waiting over a month for the 13/14 Chelsea strip it arrived and was clearly a fake.
I received abusive emails from the owner. Apparently I am stupid for thinking I could get a genuine shirt for £29.99 and should have known they would be fakes.
DO NOT GIVE THESE PEOPLE YOUR MONEY. I lost £59.99 on cheap crap!

Ordered a shirt 10 days before Christmas. Emailed the company as the shirt hadn't arrived to be told they won't be delivering until after the holidays. There was no mention of this when ordering.

Repeated emails to the company asking for a refund have been ignored, to then be told the shirt has been dispatched. Over 2 weeks later, no shirt has been delivered and all emails are being ignored. Their terms and conditions are also laughable. No direct contact available as they have no phone number.
This site needs reporting.

I placed an order on the 25th of November, it's taken them until today to actually deliver my under. I understand it's Xmas and its busy etc. But I paid for next day delivery (after I phoned them and asked for this) too. I emailed countless amounts of times and was told 3-7 working days for next day delivery, not sure why this is. 7 days later, my parcel had still not even been dispatched, they then told me it would be here Tuesday, no parcel, then Friday/Saturday nothing, it eventually arrived today. And when I emailed them to say it wasn't fair and I wanted my money back for my next day delivery they pretty much laughed me off and told me to have a nice Christmas. Awful customer service. Spend an extra few quid and order from somewhere you know. Never ordering again.

Stay well clear of this website. I ordered a football shirt from them at the beginning of December I emailed on the 21st to be told that it wouldn't be here in time. I asked them to cancel my order and issue a refund. After exchanging several snotty emails, I eventually had this reply
Hi Emma

In which can I apologise for taking it the wrong way.
As it's Christmas no fee will be applied. I hope you get another kit in time.

Thanks

Billy
TotalSports

I have tried to contact over past week, I have had no reply and no refund.

Emma

I must admit I was sceptical too due to the reviews but in my experience I have had nothing but prompt and caring customer service. The kits with the printing do take longer to come then ordering from the football club shop but look at the price you are paying. The kits wash really well. Clare was professional throughout. The messi kit received today before 1pm as she said. I have had a good experience and would use again without hesitation.

I ordered a real Madrid top on 9th November still no sign now on 20th December. When i informed them i would notify my credit card company of not receiving goods i was threatened with costs even though delivery time had past. Would not use again. I have a son who has not got his birthday present yet for beginning of December.