Total Sports Shop

I ordered a Man Utd kit for my grandson and a man Utd top for my son in law n October 2015. They advised my order was on the way and would receive within 15 days. I then emailed to say the goods hadn't arrived and on sending my 5th email they replied asking what item was missing. I replied back advising none of the order has arrived and wanted a full refund but since then have not heard anything. I have sent them over 40 emails and messages on there website but have not had a reply or a refund. I dont know what else to do as they ignore my messages. I certainly wont be ordering from here again and neither will any of my family. If you get your kit great but if there is a problem they dont care

I ordered a Ronaldo kit on 27th march and I am still waiting. I have emailed several times and received short replies from Billy. He referred me to the Ts and Cs on the website which I thought was odd, rude and not the sort of customer service I am used to. I have obviously led a sheltered life! The kit was cheap but not cheaper than other outlets as it is the end of the season so everyone has reduced their prices or has limited stock. Wish I had read the reviews before I ordered from them, I have one very disappointed 7 year old at the moment. Avoid them!

I ordered two kits, one Real Madrid and the second a Arsenal away kit. After the placing my order I received an email to say please allow upto 28-35 days for delivery and money would not be taken until the order was shipped. I only reviewed the comments after ordering and was worried I would be stung for the money and never receive the kits. I can not fault their communication, I got an email when it was being processed/packing/shipped/delivered. My kits were delivered on Friday 23rd October and can not be happier and just wished I had ordered a couple more.

I bought 4 kits for my 2 kids. After I had ordered I read some of these reviews and started to worry. I contacted TotalSports for some assurance that I would receive what I had ordered.
They arrived last week, and after my kids wearing them for a week solid, I am more than happy. Delivery was in line with what they say on the website, so just allow 2-3 weeks for delivery and it will all be ok.
I will be buying some more for xmas!

Ordered football kit in early December and still no sign of it. When I e mailed to ask when my son's kit would arrive as I had bought it as a Christmas present the reply was both rude, unhelpful and defensive. As with everyone else I have waited over a month and don't hold out any hope of receiving anything. They have flatly refused to refund me DO NOT BUY FROM THEM!

I wish I had seen this site earlier! All the good reviews are obviously fake just like their kits!

This business is a complete scam. They take your money and you receive nothing but unprofessional, provocative emails to say that they have your money and you can do nothing about it.

They are not UK based and are in Korea.

Please think very carefully before giving this business any of your money.! They breach contract, steal your money and behave like con artists.

This business has been reported to UK Trading standards. I urge others to do the same when they have the same issues.

I have retained all emails to/from this business, I sent in in excess of 50 in total in relation to my order on the 1st March. As at 15th may- They still have my money, have sent nothing and won't refund or respond to emails now.

I ordered a children's football kit along with a hoodie as the prices were too good to be true. I started to worry after reading some online reviews but thought I would give them the benefit of the doubt and wait.
My ordered arrived within the time Billy stated and I am delighted. Excellent quality and the printing on the football kit is perfect.
I would have no issue recommending TotalSports.

DO NOT USE this company, ordered a football kit, took over a month to arrive, when it did it was fake and of poor quality, when I emailed to complain I was rudely told that 'the price reflects that and I should have know'! Having a young son and being new to all this football kit stuff how the hell was I to know. I returned it track and trace via Royal Mail (£9.00) in November, they received and signed for it at the beginning of December - guess what, no refund! I have emailed twice asking for my refund - guess what, no reply! All too quick to rudely tell me I should have known it's counterfeit and now all quiet on the refund! These 'humans' make money off the back of children and parents on a budget! I eventually found a really good kit for CHEAPER in Sports Direct. Should have gone there first! Thanks TotalSports!

I would give 0 stars if I could! I ordered a football shirt on 8th June for Fathers Day after being advised this wouldnt be here in time I cancelled my order. I was made aware I would have to pay £8 to cancel this, ok not ideal but nothing I can do about that. Now after LOADS of emails it's the 10th of September and still no refund! No one answers my emails and I'm £40 down... Avoid this website the service is rubbish. I now have to go to the extra effort of involving my credit card company to fight to get my money back.

We ordered our sons kit in early February in time for his birthday in March. Not only did it arrive 3 weeks late after his birthday the kit was clearly not genuine and a copy. When I disputed this with the company they said read the terms and conditions as the shirts are not geuine beands. Which is totally wrong as the home page gives u the wrong impression. Stay well clear and buy genuine kits from sports direct and save the hassle of cheep replicas which i belive are being shipped in from abroad hence the late delivery times.

I ordered a football kit, a month ago tomorrow, for my son's 8th birthday - needless to say, his birthday has come and gone and no sign of the kit. I have contacted them three times by email as there is no other way to get in touch with them - no telephone numbers. The first time they replied saying I would have it by Friday, 30th May at the latest but here we are a week later and nothing. They haven't bothered replying to the other two emails. My Dad said to me yesterday that I should face facts and accept that I have been scammed. I feel so angry. Even if the kit were to turn up now, I would never buy from them again. The whole experience has been totally unacceptable. I would give this company no stars but unfortunately, I can't submit this review without a star so it gets one star purely for the sake of submitting this, but take it as definitely no stars!

I ordered a personalised football kit
I ordered a personalised football kit for my daughters 7th birthday which is on Monday (11 Feb)
I ordered on 14th Jan, almost 4 weeks ago.
It isn't here, apparently dispatched 4 days ago, was in packing for 4 days (!) and being ignored by customer service.
I hope they read this.
Perhaps you at Total Sports would like to call me on the number e mailed to you twice to explain to my daughter on Monday why her present is not here?

AVOID! At all costs!