Total Sports Shop Questions & Answers

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Here’s what consumers have asked with answers from Total Sports Shop staff and previous consumers.

10 questions answered
20% answered in 1 day
Question:

How do i complain to trading standards about this company

Answer:

There's a telephone number I rang citizens advice and they reported it for me.

By Tracey J.
Question:

Do you have a phone number to contact them

Answer:

I got a threatening response noting that some of their employees lived near me and would 'collect the money' even though they sent me a counterfeit kit and actually owe me money.

By Crystal L.
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Question:

Hi iv been waiting nearly 6 weeks now for a strip for my son and have sent email and had no response. i have tried the phone no which doesent seem to exist. can anyone advise me on how to get my sons strip or my money back.

Answer:

Received fake kit (was not aware they were non-official), extra badges that we requested and paid for were not affixed to kit. Quality of kit was disgusting. Paid extra for our surname (four digits) to be added and they managed to make them into an anagram. She photos of misspelt shirt to company via email. They insisted on the kit being returned as per their instruction on website to receive refund. Paid for postage back to them. Deny every receiving the kit. Can not prove that they have received and they have surprisingly never issued the refund. They are complete sharks, All reviewed on their website are probably penned by themselves. Unable to leave genuine reviews on their site. There should be someway that authorities are able to pursue this or at least take the domain down, to stop them from trading... big and expensive lesson learnt for us. Very disappointing

By Debra E.
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Question:

Just wondering when i should expect my son man utd strip? order no 15878

Answer:

Never probably... If you are lucky (or unlucky!) enough to receive a kit the lettering will fall off inside two weeks anyway

By Richard E.
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Question:

Answer:

Orderd Mine back in May, it finally turned up this week. Shocking quality. Completely fake.

By Llio H.
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Question:

Does anyone have a telephone number for totalsportsshop customer services?

Answer:

There is no contact only email good luck getting a reply tho!

By Tracey J.
Question:

Answer:

Very much doubt you'll receive it! Ive just claimed a refund through my bank.

By Tracey J.
Question:

Your website is suspended! any reason why as i'm waiting for my order too?! i think i have to contact trading standards... https://www.totalsportsshop.com/cgi-sys/suspendedpage.cgi

Answer:

Our website was under going maintenance last night but is online again as of this morning. Without an order number or name we cannot check your order status so we would ask you contact us using the contact page of the website rather than a 3rd party website.

By Billy B.,
Question:

Hi i placed an order on 5th jan of the 3rd arsenal kit for my daughter's birthday on the 25th jan. apparently been dispatched on 16th but still not received. i am going to have a very disappointed wee girl!!! order id24466 date ordered 05/01/2017. ant idea when this product will arrive!! lynne kriel

Answer:

You should contact us via the website, not a 3rd party review site. Many thanks TotalSports

By Billy B.,
Question:

I've just ordered two barcelona kits for my sons. they are to be delivered to england. i have read the very poor reviews online and am now concerned about the quality of the kits and length of time they may take to arrive. coukd you please resssure my concerns. regards liz cunningham

Answer:

Hi Liz You should contact us via the website, not a 3rd party review site. Many thanks TotalSports

By Billy B.,

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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