Total Sports Shop

I made a purchase from this company recently to buy my 2 sons a Barcelona kit each. After placing the order I then found bad reviews and realised that the kits they supply are not legitimate but fakes! I contacted them to cancel the order but the only way I could do this was by using the contact form on the website. They did cancel the order but BE WARNED! They charge a 25% restocking fee! I decided to take the hit as I would prefer to loose £15.28 rather than pay £61.09 for some fake rubbish! They did get back to me and say that refunds would be processed within 14 working days. This time frame has now past and I am still waiting for my refund. I am now in contact with my bank to obtain the refund for me. Until you read the small print in their terms and conditions, there is nothing to say on the website to say that the kits are fakes, that they are based in Bangkok and with regards to 25% restocking fee. Please do not get caught out! DO NOT USE THIS COMPANY!

This is the email they sent me after I said I was going to report their site for selling fake goods:

Do it and see what happens. Remember we have all your details; name, address, telephone number, email, bank information, card information.

We see the review, what you have failed to mention is that it is clearly stated on the website that all kits are unofficial. It's also reflected in the price. We would advise that if you want an official football kit you may want to pay the RRP, rather than trying to save money!

Perhaps a couple of reviews about our dealings with you as a customer is in order. When you google your name in a few days you will be able to find them.

Please refrain from emailing us in the future.

TotalSports

Ordered my son a Barcelona kit 4 weeks before his 9th birthday, thinking that would be plenty of time, considering I was paying £4.95 for postage. The order took over 9 weeks to arrive. Despite numerous emails I received no explanation as to why the kit was so delayed. When it finally arrived, it was a counterfeit kit and, while my son didn't notice its a fake, I was extremely disappointed with both the service and the product. I got sucked in by a decent website with very competitive prices. In hindsight I wish I had just spent the extra £10 to get the kit from someone reputable.

After waiting well over the estimated delivery time frame. The poor quality kit arrived, the top and shorts were different sizes, the stitching on the kit was very low grade as was the material. The additional badges we paid extra for were omitted from the kit and as if that wasn't bad enough, the extra we paid to have our four digit surname added to the shirt had been printed incorrectly. We emailed the company and returned the item at our cost for a refund. It has now been 5 months, I send an email every couple of weeks, but they still claim to have not received it!

Avoid this company or risk incredibly disappointed kids, like mine.

I ordered 4 childrens football kits for my kids so they could support England during the World Cup. I was starting to worry after reading some of these reviews, and delivery was longer than I thought, but that was my fault as I did not read the delivery times they quote on their website.
The order arrived this morning and my kids will be thrilled. Excellent kits, all with their own names and numbers.
I will 100% use TotalSports again.

His website is selling fake cheap product from Asia, despite the appearance of an officially endorsed website with the likes of Messi plastered across it do not get sucked in. I looked at the bad reviews but the price was appealing and I thought I would take a chance, this was a big mistake. It appears to be UK based as my credit card was debited from London however they then submit the orders to a supplier in Asia. When I wanted to return my item due to the poor quality I was told I would need to send it to Thailand at my cost. It then took 2 months and probably a dozen emails to get my money back. There is also no number to call to speak to anyone and when I threatened to complain to trading standards I was told they do not care as they are no UK based. Please just avoid! If you get caught out like I did please also report to *******@nike.com

I ordered the Barcelona kit for my son's birthday. It arrived this morning and he is absolutely thrilled with it. It looks really good and was definitely worth the money - £23.99 I think for the shorts and kit top. I would say that if you put in an order make sure you do it in plenty of time. I ordered mine on the 4th and it arrived today (21st) which meant it missed my son's birthday. However... it wasn't the end of the world and he's really delighted with it. I would highly recommend - the customer service is great too. I emailed a few times with queries and they replied immediately.