Total Sports Shop

They are thieves, ordered 2 Arsenal shirts, replica means they are similar not totally different from original, sent back recorded delivery for refund less re-stock fee and still after a month nothing, no reply to email etc. Now ready to instruct bank that unauthorised payment came out

Extremely poor quality and clearly fake products. Took over a month since I ordered to be delivered. I now have a very upset 7 year old nephew as not only was his present late for his birthday, it is also complete rubbish. This website should be shut down!

£25 for an Arsenal Home Kit (excluding socks) this would be around £75 direct from Arsenal or another 'legit' company. And free printing. How are people complaining. The site points out that they are not genuine kits and really people, do you think you will get the same quality for a third of the price? Quality is good, not perfect but another 'genuine' kit direct from the Arsenal shop is starting to peal on one of the logos so for a third of the price can't go wrong. My son knows its not the real thing and isn't bothered about it. It looks good.

Unfortunately, most people won't read these reviews until they have already purchased from Totalsportsshop.com Still not received my item which was ordered in January. My son's birthday was earlier this week. I did contact them but their customer service just redirects you to their website delivery page which basically covers their back for 30 working days. They cannot update you on your order as they have no clue about its whereabouts and I would imagine most people don't receive what they originally ordered. Any excellent' reviews on here are fake'. Don't be fooled by their snazzy website!

Please please can someone tell me if they have started proceedings against this company? I am not even going to explain my personal problems with them as is obvious from other reviews and my experience is no different. Customer service does not warrant that title at all, we all have off days but rudeness and ignorance are in no shape or form acceptable. I cannot for the life of me understand how this company stays afloat unless there is a lot of wrongdoing involved? And unless I am very mistaken there is a number of excellent review that follow on from the absolutely awful ones and certainly raises suspicions of their credibility. I am lost for words now as in all my retail experience on both sides of the fence I have never come across a company like this ever

We don't want to give one star but there is no option for zero stars. As others have said - do not buy from this terrible site. My son received his new season Chelsea kit (one month after ordering) in size 9-10 years, however it is a fake and more like a size 12-13 years. I don't hold out any hope for a refund, but will try.

Please never ever order from this website, listen to me. They are all fakes and bad quality. The reviews with 5 stars are just as fake as the kits. Do not be disappointed and order from here as you will be left with fake kits and no way to get a refund as just refuse. When speaking to customer services they just spoke to me like I didn't have a clue and make you feel very angry and even at one point laughed at me with lol on my e-mail when questioned them. My child is very upset after buying him two full Chelsea kits in two colours. The Samsung writing is very small, the badges are sewn in ones and the neck has buttons instead of poppers. Delivery took seven weeks to top it off.

This website should be removed and I hope it does before anyone loses anymore money.
Please save a few more pounds and buy from a top sports company.

Where is the option to rate this company with zero stars. I will be reporting the company to Action Fraud because they are essentially defrauding people. In my case, I found this site after the suspicious order confirmation e-mail I received and requested a refund. I cancelled my order and was told I would get a refund, but nothing. If you are "lucky" enough to receive an e-mail from them, don't expect it to be either helpful, polite, or resemble any type of customer service.

If you are reading a review on this site and it has more than one star, you can guarantee it's been written by the company themselves.

Not only does it take weeks and weeks to get your kit, the quality is extremely poor. If you contact customer services they are unbelievably rude to you. So all in all poor customer service, lousy delivery times and rubbish quality. Don't buy from this supplier. Any review leaving this supplier more than 1 star must be a fix, it's probably the rude man from customer services trying to make himself feel better by leaving himself positive feedback! Let's face it no one else would! Save your money and go somewhere reputable.