Total Sports Shop

Ordered an Arsenal kit for my son. When we got it the quality was terrible, and it didnt look genuine at all. One wash and all the lettering was peeling off. Requested a refund on Jan 4th, and despite lots of chasers I have never received any reply. They are a total rip off, selling fakes and £50 lost. I would advise you to avoid these guys. PS - got him a new shirt for his birthday from the Arsenal shop - washes fine and difference in quality is amazing!

A recent bad experience at a Total Sports branch in the Cape Gate Centre, has left my frustrated and very sad. I am a visitor to this country and an invite to a rugby game prompted me to buy gifts in the Springbok colours at that store. At the moment of the purchase with my bank card there was a power cut. On my bank statement, the transaction shows as a successful purchase, Total Sport refuses to accept this and refuses to give me my goods. I have tried unsuccessfully to contact various people at The Foschini Group with no response or acknowledgement. I am leaving South Africa with one very bad experience, and it is the lack of customer service and obvious fraud of Total Sports.

I ordered a Liverpool junior away kit with a name on the back, premier league badges and socks. This was a Christmas present for my son. The top and shorts with name on the back of the top were delivered but the shirt was missing the premier keague badges and no socks arrived. On 23/12/18 I emailed Totalsportsshop who replied saying the socks were despatched separate and they could refund the additional £6 that I paid for the premier league badges and apologised for the inconvenience. I emailed back confirming that I would like the refund for the premier league badges and asked them to confirm when the payment was complete. I also asked when the socks were despatched. I received no reply. On 24/12/18, I emailed again with a picture showing the shirt without the premier league badges and asked when the refund payment would be made and asked again when the socks were despatched. I have still not received a reply.

I am really disappointed that they could not get the order right espeially as I paid for the optional extras of socks and premiwr league badges. Given the lack of response to my last 2 emails I am concerned I may never receive the socks and may not get the refund for the badges or the socks. I hope this is not the case.

I would not recommend Totalsportsshop if you want to be sure you get what you order.

Ordered for my sons birthday. Item not been received a month since I ordered it. I then read reviews of this being a frequent thing. Contacted them stating the delivery had missed my sons birthday and got the following response. Apparently the kits are also FAKE which I did not realise. Paid £38 basically the same as a proper kit. Got the attached reply after emailing my concerns. They are a money grabbing organisation.

This website is scamming people, I have placed order and cancelled it on the next day after reading people reviews on here, they confirmed to me that my order status is cancelled, then I sent them more than 30 emails asking about my refund, they just got back to me once and kept ignoring me. I cancelled the order on 28th of April, and Im still waiting for the refund!

Stay away from this site,, they are just scammers,

Im in the UK, does anyone know how to assume them?

Unfortunately, most people won't read these reviews until they have already purchased from Totalsportsshop.com Still not received my item which was ordered in January. My son's birthday was earlier this week. I did contact them but their customer service just redirects you to their website delivery page which basically covers their back for 30 working days. They cannot update you on your order as they have no clue about its whereabouts and I would imagine most people don't receive what they originally ordered. Any excellent' reviews on here are fake'. Don't be fooled by their snazzy website!

I purchased a Liverpool kit for my grandson in June. I've chased this up several times. I received notification 3 weeks ago that my order has been despatched. I'm still awaiting! I've emailed twice over the last week - no-one has had the decency to reply or advise. I wish I'd read other reviews on here first as I wouldn't have ordered. I want my order or a full refund now. This company is a joke.

I ordered a kit for my cousin's birthday in July and I still haven't received it. After countless emails I still have no clue on the whereabouts of my order and if I will be able to get a refund. Always read reviews before purchasing off any third party websites. I wish I had known sooner.

Avoid completely. They are not official suppliers. The goods are very poor quality and there is no customer service. The kids football shirts I bought were washed as per the instructions and the logos started peeling off within a week. Since then the company has totally ignored all of my emails.

Ordered "official" premier league kit of top six side. Long delivery time, poor communication. Kit is poor quality and no socks as promised when purchasing. Do not buy.

I ordered a Chelsea football kit with name and number (Hazard/10) on 7th March, it says on their website if it's not a popular player and number it can take up 7-10 days to get it printed, so fair enough, it could've taken till 17th March to get it printed but I'd expect Hazard to be a popular player. In my opinion the kit is a good fake as it says it's produced in Thailand and if you look on the Adidas website it's produced in China and also the shorts are missing the 'climacool' label on the back right which the ones I received don't have. It's a very good fake but it's definitely a fake! I know that I was mistaken by the cheap price but other legitimate website had their shirts reduced and it didn't occur to me that it might be a fake as it seemed a legitimate website. However, they business attire is shocking as they blatantly lied to me in an email about when my package was dispatched. They confirmed that my package was dispatched on 13th March but only received it today and the stamp confirms it was only dispatched yesterday 20th March.
If you want a genuine product then buy from legitimate online shops, i. E. Adidas, Chelsea Megastore, JD Sports or Sports Direct.
I wouldn't buy from them again.

I ordered my brother a personal kit back on the 21st April, it's now the 23rd June and it's still not here, I've emailed them loads of time for them to start ignoring me! Wouldn't order from here because they are useless and I think there FAKE!

I've been waiting 4 months for a football kit, they say they've refunded the money, they lie, I told them I'd keep posting bad, but truthful reviews everywhere I could, the reply " that's fine ", this is a scam company, the good reviews they write themselves and they don't have a physical address in order to initiate legal proceedings, I know they're not based in England STAY AWAY FROM THIS COMPANY

THEY HAVE NO PHONE NUMBER, THEY USE GMAIL, THEY ARE BASED IN AFRICA.

Ordered something, delivery took a month. One item missing. Contacted them, they said out of stock. Very reluctant to make a partial refund. Months of chasing, still no refund. Reviewed on Trustpilot, they lied in their reply and said a refund had been made.

YOUR MONEY IS NOT SAFE

AVOID WORST CUSTOMER SERVICE EVER
I ordered own january the 15th for my sons birthdays. It is now mid may and nothing... i have been told they were sending replacements but nothing... then i messaged 100 times and they said i would be refunded within 4-5 days... that was 3 weeks ago... i am not giving up but please do not waste your money.

Rebecca order number *******

It is not the first time that I deal with the TFG group and place online orders, pay, and down the line I have to be refunded because they couldn't source the stock. Surely you should manage the stock levels so that it depletes as someone checks out a certain item. Nothing worse that buying more than you need to get the door to door delivery and the item you initially wanted they don't have.

What can I say but I so wish I had read these reviews before going with this lot! Ordered my nephews Liverpool home kit on 21st of June and I'm here on the 10th of August with not a sign of anything! Was told 19 days ago that it was dispatched! Please please please for ur own good, avoid this horrible company!

Ordered football top for grandsons birthday 31st May ordered 8th may so was unsure if it would arrive on time, laughable really as now we are into July and still no sign of my well past grandsons birthday football top, made a huge error not reading reviews. Do yourself a favour find out where your football top is made and hitch hike there and back you'll find your a lot quicker than using total sports service. Added to that emailing customer services is pointless so don't bother with that either. Total sports more like total waste of time, only part of the service that they are efficient with is taking payment.

Very good overall service and products. The pricing is very competitive which makes up for the slower delivery times. Would use again

Poor quality kits sent back. No refund or replacements. Thieves DO NOT BUY FROM THEM. They are liars and offer very poor quality football kits. 2 upset 6yr old boys

I waited 7 weeks for a kit to arrive it was the wrong colour in the end and they didn't send the matching socks either absolute garbage

Still waiting on an item that I ordered 7 weeks ago.
Customer service is via email only and even then they do not have the decency to always reply to your queries.
They said this item has been dispatched 2 weeks ago yet I have still not received- can not trust anything they say.
Never known a service like this! Avoid if you do not want to be disappointed!

Football is my life. I spend a lot of time with friends and football. Your store helps me buy everything I need for this. Thank you for that.