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Claim Your BusinessTorrid has a rating of 1.42 stars from 261 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Torrid most frequently mention customer service, credit card, and business days problems. Torrid ranks 168th among Plus Size sites.
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This business is amazing. I am so glad they have awesome clothing for plus sized women. Their fit is just right, their prices are ok for the products they produce but they usually always have sales. Their customer service is amazing. I'm an avid online shopper of here. I could spend hours looking at all their products. Highly recommend this place.
I ordered an item from Torrid for my wife, and got confirmation in my email that I should be able to pick it up in the store as late as today. Well, I never received anything else from them, so I opened a chat session on the Torrid website just to learn that not only had they not actually processed the order, they actually didn't have the item in stock. They didn't charge me, but the fact that I had to go searching for the reason why my wife won't be receiving her gift today, and then having to tell her that I actually did attempt to get her something but got let down by this company is a reason I'll never shop Torrid again and will ensure others I know steer clear.
I absolutely love this store with all of my heart as a big girl it is nice to be able to fit into clothes without trying hard lo BUT thr clothes are not only expensive but extremely cheaply made! I have 5 dresses from torrid and each and every one of them has either torn at the strap and had to be re-sewn or they are starting to tear at the strap and will eventually have to be re-sewn and that's really frustrating. I should not not have to spend $70 on a dress that's just going to break and look silly that has got to be fixed
Tip for consumers:
NA
Products used:
Dresses, shirts, cardigans
The clothing is aging but not in a good way, it's a bunch of ugly blouses, and tweety bird oversided shirts, mixed with cold shoulder potato sacks... all priced well above where they should be while the quality has been reduced 10 fold. Add in a barrage of constant "sales" driving all their actual sales, at the price these items should have been priced at to begin with.
This is coming from a VIP Torrid member for the last several years, but it just keeps getting worse and I think that membership is going away this year. It's all old, ill-fitting, out of style, and overpriced... Welcome to Lane Bryant 2005.
I've shopped here for years. Before moving to Texas I mainly used online because I lived so rural the nearest store is an hour away. Lately I've noticed they push online because the stores rarely have the same prices. That is quite annoying, I also suggest you return to the store - way less headache. The clothes are good quality slightly high in price but I've always laughed at the sweat by the fit because this is not true, I own jeans in three different sizes yet the fit exactly the same.
I called customer service and they did not help me with my issue at all. I'm a constant shopper at torrid. I have spent so much at there stores and they said I didn't spend enough to receive torrid haute cash. Any one who shops there knows that any time you make a purchase at torrid you are spending at least 80 bucks every time. And that's being cheap. I am so disappointed in their lack of integrity and they lied straight to my face, I have my receipts. I am shocked at the lack of intellect on their ends and their incapability to help me with my query. Wasted close to an hr on the phone and got no help.
I'd say 95% of my wardrobe comes from Torrid and I love my clothes but I buy things online because the selection in the store isn't as good in my location and I want the variety.
The issue is that even if their policy says it takes 10-16 days for shipping, I wait so much longer.
I made an order on 6/1 and it's not 6/13 and it still says that it's processing. So does that mean that I need to count Business days, or all days.
I'm tired of being told that I'll get my order by a date, only to be disappointed that things don't show up in time for an even I bought them for.
At least the current order isn't for anything in particular.
Products used:
All products - tops, bottoms, dresses, tights, panties, bras, shoes... all of it.
I have been shopping at torrid since about 2014, and I have a credit card through them and I have never had any issues. Today I placed an order through the app and didn't realize till I got to the confirmation page that the wrong shipping address was used. I looked and couldn't find any place to edit or cancel my order so I call customer service. I was then told that even tho I literally had just placed the order minutes before the phone call that I could not edit or cancel my order. I was told I would have to wait until I get the email telling me it has shipped then contact the carrier and change the address through them. Does that even make sence!? Because it does not make any sence to me at all. Now If I miss the Email or don't have the time to make the call to the carrier, my package will delivered to an address that I havent lived at for a few years now. I would rather shop in store than online or the app but the store near me doesn't have very much stock.
When you are a plus size, getting the cool tshirts for movies and tv shows is all but impossible. Yoiu can get mens shirts with that awful ring neck. Not feminine and not soft. These shirts are so soft. I love them and keep buying more.
But the pretty, professional shirts are so often sheer. I can't wear them without finding something to go under them. Some things they make are so perfect for plus size women but others seem oblivious to our need for a real bra - spaghetti straps aren't sufficient. I just keep wondering where the disconnect is. Some things are so great and others are such misses.
They offer pretty cardigans but I can't keep gambling because sometimes one size is perfect and others it's too big and I hate doing returns. I LOVE the Doctor Who cardigan I purchased - it is thick, pretty and well-made but it is so big that I just wear it around the house. They need consistency,
Most places have free shipping that arrives in 2-3 days. I had to pay for shipping and it took 2 weeks. The clothes are nice for younger women but the styles are mostly too young for me. They're also overpriced. However, I have a hard to find bra size and they had mine so I got one and since there was a sale, got a nice teal blouse, too, but was unhappy I had to wait so long for delivery.
This site has cute clothes but they're very expensive. Most of the time the clothes fit true to size but you have to read the reviews if any first for the product.
I noticed sometimes they fail to mention if a top if see-through or not. I fell into that trap a few times.
Thankfully they dropped their shipping price because for a really long time it was so expensive.
I get coupons sent to me but the problem there is. You can use a discount code coupon but shipping cost doesn't apply to the actual total cost! So you end up spending more than intended. Well done Torrid.
I ordered a tank top on clearance in "pink" and they sent one to me in "coral" which looked like an orange color. I hated it and since I couldn't return it, I ended up donating it to Goodwill. The color was ugly and not even close to what I selected. So if they run out of things they just give you whatever they find close to it in a sense.
The shoes run a little small for me I noticed.
I had to order a size up for a proper fit. I ordered heels for prom in a size 9 which I normally wear and guess what? Too small! So I had to pay overnight shipping which broke my wallet on top of prom! And had to get them in size 10, which fit.
So I guess my reviews are mixed but Torrid isn't my first choice for cute plus sized clothes.
Way too expensive Torrid!
Torrid is all about the Fashion! Find Plus-Size Style and Trendy Clothes you're looking for whether it's Jeans, Tees, Dresses and more.
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