I love Torrid brand clothes, but if you order online and make a mistake in size, they will not change it, even if you call immediately. You must wait weeks for it to show up only to send it all back to exchange. Such a waste. It's an asinine policy.

I went yesterday to the store at Southwest Plaza. I slipped on something so grab the shelf trying not to hit the floor. The manager came over to tell me they stands are not meant to be leaned on. This morning my catching myself on the shelf has me in pain. I told them i slipped and that i hurt myself less by grabbing display. So thank you for caring it is time to re evaluate if your cloths is with all these horrible people you keep hiring.

I absolutely love this store with all of my heart as a big girl it is nice to be able to fit into clothes without trying hard lo BUT thr clothes are not only expensive but extremely cheaply made! I have 5 dresses from torrid and each and every one of them has either torn at the strap and had to be re-sewn or they are starting to tear at the strap and will eventually have to be re-sewn and that's really frustrating. I should not not have to spend $70 on a dress that's just going to break and look silly that has got to be fixed

I placed 2 orders over 2 weeks ago. I have not received any follow up nor any communication regarding my orders. I've sent two messages to two different departments and no one from anywhere within Torrid has responded. Time to find another brand to patronize.

Horrible shipping! ITs taking more than 3 weeks to get my items and I spent over $300. I would have been much better off to order from Poshmark, at least then I know my order will be processed. This is the worst online shopping experience Ive had in a long time.

Torrid clothing is motivating me to lose weight, which is a good thing I guess. $70 for pants for work that shrink after the first wash to nothing. Shirts that are so thin they are falling apart. I only wash the clothes in cold water, never bleach, I barely put any of them in the dryer and they all shrink and look cheap. You're better off buying on SHEIN, at least you can make use of what you pay for and don't have to feel so badly about it. Also, what plus size store doesn't carry larger sizes bras in store? You only go up to a D in my local store, which makes absolutely no sense. Anything that is remotely nice is only in stock in size 00 and 4. Your store does big girls and injustice. Definitely must be run by snobby men who don't give a crap about quality.

Torrid is one of my favorite places to shop online. It's good to be a member so that they send you notifications of their sales. I cannot afford to shop their regular prices, which is why I gave it a 4 star rating. But their sales are great. I have purchased items on clearance for 75% off or sometimes buy one clearance item get one free. I am a 57 yr old woman, but these clothes make me feel young and hip. Of course I may look ridiculous to some people, but I don't care what people think of me. I would definitely recommend Torrid to everyone, no matter what age you are. You will definitely be pleased with anything you purchase.

I'd say 95% of my wardrobe comes from Torrid and I love my clothes but I buy things online because the selection in the store isn't as good in my location and I want the variety.
The issue is that even if their policy says it takes 10-16 days for shipping, I wait so much longer.
I made an order on 6/1 and it's not 6/13 and it still says that it's processing. So does that mean that I need to count Business days, or all days.
I'm tired of being told that I'll get my order by a date, only to be disappointed that things don't show up in time for an even I bought them for.
At least the current order isn't for anything in particular.

The clothing is aging but not in a good way, it's a bunch of ugly blouses, and tweety bird oversided shirts, mixed with cold shoulder potato sacks... all priced well above where they should be while the quality has been reduced 10 fold. Add in a barrage of constant "sales" driving all their actual sales, at the price these items should have been priced at to begin with.

This is coming from a VIP Torrid member for the last several years, but it just keeps getting worse and I think that membership is going away this year. It's all old, ill-fitting, out of style, and overpriced... Welcome to Lane Bryant 2005.

I paid off my account. I recently received a new statement for $1. Why? I called & tried to close account. They stated they do not charge these types of fees. Today I found my account is closed, but the $1 is still there. I refuse to pay it and am worried they will tack on a late fee. Has anyone else experienced this issue?

I'm so F*cking mad. I bought beautiful sets of underwear from Torrid and was so happy when they came. I've been washing them carefully, just as the tags said to and yet they've already got holes! I bought these in August of this year and multiple of them have holes and the threads are fraying! Both in the lace and the actual fabric itself. I paid way too much for them to be falling apart so fast. Extremely disappointed and angry. We need more stores for plus size women that have cute stuff that's also well made because this is ridiculous.

Today we had the pleasure of meeting Ms Karyn S. From the Kildeer IL store. She represented her employer so positively that we went straight to the sight to see what we wanted! Living in New Orleans, she told us there is one in Metairie. I explained that we rarely leave Orleans parish and she let us know that Torrid.com has the same, and sometimes better selection! What a salesperson! We wish she worked for US! Thank you Karyn!

I ordered some things with a egift card and it wouldn't go through so I called customer service, was a little rude and didn't know what she was doing. I still don't know what the problem was with my gift card because it was never used. My debut card would not go through on phone but I tried on website and it went through. Never could use gift card. Next thing I know I looked on website to find out when I'll be receiving items and order was canceled. With no explanation.

Absolutely love Torrid. No issues with funds ever, yes they can be a bit slow with orders, but they are always traceable and I am a International client. Deals are amazing if you can catch them like haute cash and other online 1 day promos. Returns take some time as well, but everything has been credited back with 1-2 months (this could be because of my location). Quality and one of a kind designs. Especially for the girl with a little more ;)

I ordered over $800 worth of clothing on 6/15 to be shipped to the store. I'm going on vacation 8/1. Today is 7/11 and my order is still not there. That's 4 days short of a month. On the website my order status is "in process" with no shipping links or anything. Maybe they thought I'd forget about it. I called the store three times but they didn't answer their phone, so I had to do online chat. When I go to the store, I might just tell them to return everything and refund me because of their piss-poor customer service. This is how you treat a customer that spends that amount of money? This is the first time I've dealt with this company and undoubtedly my last.

Torrid used to be my go-to for clothes, as for many years, it was difficult to find fashionable clothes in plus sizes. Over the last decade, Torrid's prices have increased, while the quality of their merchandise and customer service have been in a steady decline. The prices are ridiculous, especially given the low-quality of the items. It takes them weeks to even ship an order after it is placed, during which time the products sell-out or orders get cancelled with no notice. The Torrid Credit card is a complete joke and their website consistently has issues. I seriously regret all of the money I have spent at this store. The lack of quality, the poor customer service and the over all greed have pushed by business elsewhere.

I do love Torrid, but their shipping system is atrocious. I ordered $242 worth of clothes on June 8, here it is July 2nd and they're still processing my order. I can't get anyone in the local store to verify if my ordered had been delivered because they don't answer their phones, and corporate is just as hard to contact. I'm so disappointed with torrid.

While Torrid clothing is usually great quality and design, DO NOT waste your time ordering seasonal clothing from Torrid. If you can't pick it up from a store you probably will not get it in time to use for current season. They run massive sales when they either can't process the orders or don't have control over the inventory system to insure the timetable given to customers and inventory available is actually realistic. It is almost a scam. I also ordered clothing with hope that it would at least be shipped in the slow timetable suggested but now two weeks later it has not even been processed when it was supposed to be in hand according to system.

I have been shopping at Torrid for many years and recently I made a pretty huge purchase. My t shirts were all 3x but were so inconsistent with sizes. Some were way too tight while others were way too big. Not to mention I bought two bras and they are legit some of the worst fitting bras I've ever worn. I cannot even return or exchange them because of their "final sale" rule which should not even apply to online orders. I wear a size DD and these bras fit more like a DDD and the quality is terrible. I bought a pair of boots that were my size 8 with wide calf and were still too small, but then again were also final sale so I can't return them. So Never ever again will I shop here online. You literally have to try on everything before you buy it otherwise you'll be out of hundreds of dollars like me.