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Tophatter has a rating of 3.9 stars from 7,911 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tophatter most frequently mention customer service, good quality, and great prices. Tophatter ranks 1st among Auction sites.
Proactively asks for customer feedback
I discovered it last Christmas and it was a lifesaver for me that year. This year I also went shopping for gifts here and the assortment was even greater. I see many people complaining about the quality, or even saying that the products are fake… hey, this is a store that provides everything, from cheap and low-quality products, to expensive and high-quality. Choose properly and check feedback on each product.
Has all management been fired? If not, they should be. For MONTHS there's literally nothing to bid on - if you're lucky, you'll see a max of 10 live items - used to be hundreds. How are they possibly even making money, especially without even trying to sell anything? Are you not spending money on advertising to get customers? Did all but the Chinese sellers leave? Saw some new partner program, and that looks like it DIED instantly.
They shipped a shipment here then it Ent back to Atlanta. I received my incense burner today and it's not the one I paid for.
Everything that I have ordered was delivered, sometimes it took a long time, as most are coming from China. The quality of the products were good. I wanted to inquire about some specific things but could not communicate with the provider, Tophatter doesn't allow that. Some mostly, I am pleased.
I either receive my purchases early, 4 months late and even 3 times never received it at all. And the item will delete itself like I have no receipt or no record of buying the item I bidded on
Hi Apel,
Thank you for writing your review.
Please note that invoices are never removed from a buyer's account. If you are missing orders on the My Orders page, it may be that you have an alternate account. Please reach out to our customer support team for a account review and merging of any alternate accounts. This will allow you to view all of your orders on one page. We can be reached by writing an email to help@tophatter.com. Average response time is within 1 business day.
Warm regards,
Felicia
Top Hatter is a good place to bid on items at decent prices. The reason I only give 4 instead of 5 stars is Top Hatter needs to do a better job at preventing sellers from cancelling winners auctions when a bidder wins something at a low price. The seller agrees to sell the item if won at that price and it isnt right if they get away with doing this. This has happen three times to me, with one of the times only being yesterday! Sellers should be banned from selling when they do this because it will completely ruin Top Hatters reputation if this keeps happening. Other than that it is a good place to bid on items.
Hi David,
Thank you for your review. When a buyer is refunded without prior consent the seller is automatically penalized, so this won't go unnoticed. Again, my apologies for the inconvenience this has caused. Thank you.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
I have recently ordered about forty things from Tophatter. About half of the ones I have received have been worth the money, but the other half was very misrepresented on the picture and descriptions. HOWEVER, for each product that I have questioned and been disapponted in, Tophatters has refunded me. They have great customer service, which makes me not so afraid to order something.
Hi Regina,
Thank you for your review.
On our platform, all items must be identified accurately.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. See full details here https://tinyurl.com/yd75uc6e
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique
I enjoy the bidding experience shopping at top hatter. I have issues with the sometimes extreme shipping costs some on some of your items, especially when it was free shipping the day before. But all in all you made it worth while with the ability to cancel those items bid on and won with the high shipping. So im a satisfied return shopper and would recommend your site.
Great sight having some issues WiTH late
Deliveries but very all love the site really nice items thank you
I love the prices I have gotten on items. The arrival times go from quick to a couple of months. Several times I have been refunded my money because the vendor decided not to send the item after a few weeks. It is frustrating to not receive items I have bid on and won. Tophatter's policies have gotten my refunds though.
I wish we could receive items faster. It take to long to get your items.
Hi Joyce,
Thank you for your review! We appreciate your support.
Respectfully,
Angelique
Do far I'm happy with my purchases other than the fact that the necklaces I bought are a lot bigger than the description.
Hi Dorene,
Thank you for your review. I'm so glad to hear you are happy with your Tophatter experience.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Some items smaller than I thought but great products! Very pleased with tophatter!
Have bought quite a few items, and around 1/3 of the items, we're not as pictured or described. Must say, refund was quick and easy.
My only issue' is Tophatter seems unwilling, to post reviews, lower than a 4 star. Certainly would save a lot of time and effort on all sides if they would..
Hi Sandra,
Thank you for your review.
I'm sorry that some items didn't meet your expectations. I'm glad we were able to address your concerns with a refund.
You can see an aggregated score for items below the bid button. This is an average of all reviews. I hope this helps. If you have questions don't hesitate to reach out to our support team at help@tophatter.com
Kind Regards,
Angelique
Able to get most refunds back when not satisfied with the products except for some circumstance one have to mail back the product that could cost you a fortune because most of the products are from china
About 95% of items are as they are shown in the photos but there is 5% that are not. You need to read before bidding or you may end up with something totally different than what is in the photo that they have for the auction. TOPHATTER is GREAT about refunding though.
I love the majority of the item it's just take long time to receive them and other stuff are not worth it
Tophatter usually get my orders and bids right. I guess its pretty cool.
Although I like Tophatter, there are a couple things I don't like. I don't like being locked out because I accidentally bid on something. I think there should be someway of retracting a bid before you win something you don't want. And I don't like the LONG lead time that is needed to ship my items after I have paid. Also when I want a reminder I am not getting them before they go up for auction.
Hi Chris,
Thank you for your review.
The block from bidding occurs when too many items have been cancelled. This block is only temporary and does time out fairly quickly. Please see more on our cancellation policy here https://tinyurl.com/y8uzqbag Though you won't be able to bid on items until the block has timed out, you can still purchase buy now items.
We believe that listening to you is one of the most important things we can do to improve. Thank you for your feedback regarding implementing an option to retract bids, it will be shared with our team.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments.
I definitely understand wanting what you paid for to arrive as soon as possible.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
Please know you are covered by Buyer Protection http://tinyurl.com/j8eo7hu against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.
I'm sorry to hear you are not getting reminders.
If you have never installed the Tophatter app:
Go to http://tophatter.com/
Log into your account
Click your name, then click "Account": https://tophatter.com/profile
Be sure your phone number is entered correctly
Click Save at the bottom of the page
If your phone number is correct and you still haven't received a reminder, text the word START to the most recent number from which you received a reminder. If you can't find a recent reminder, text the word START to 650-290-6579 to reset reminders.
If you continue to run into an issue please reach out to our support team at help@tophatter.com
Warm Regards,
Angelique
My experience was pretty good. I won a bid for a Smart Watch, got it for a decent price. This App/site sells a lot of the same products so my suggestion for this site is, look for what you're interested in, do a little research, find a price you're comfortable with and bid on that knowledge. I would say the only downside to this app/site is, the products are not top quality and it can take a while to get your product BUT, you get what you pay for.
Hi Jeff,
Thank you for our review.
I'm glad to hear you had a good experience shopping on Tophatter. Thank you for your review.
I’m thrilled to hear you’re happy with the products on Tophatter. Thank you for shopping on the site we appreciate your support.
I want to let you know we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Felicia
Real good prices on everything but shipping somtimes takes a month to get it to customers if you are in united states--- think that is only thing i dont like
Hi Tom,
Thank you for your review and for shopping on Tophatter.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments.
I definitely understand wanting what you paid for to arrive as soon as possible. Your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
Please know you are covered by Buyer Protection http://tinyurl.com/j8eo7hu against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.
Kind Regards,
Angelique
Most all the products I have purchased are of good value except the rings. Very cheap and tarnish quickly.
Al though I have ordered several Items from these people I have only been impresses by a couple of items. Over all I would say they are pretty good.
Tip for consumers:
Careful what you buy.
Products used:
The digital wall clock was my favorite and the floor cleaner robot sucked.
Hi Jerry,
Thank you for your review. I'm glad your experiences on Tophatter are positive.
If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Pretty good some of the items are junk but every once in awhile you find or win something nice and pretty cool!
Most all i recieved so far has been great,,, ordered fleece hoody nov 30 th it was shipped dec 4 spose to be delivered by dec 20,, still not her dec 26,,, not tracking either, evrything else has been good... only thing if you can wait3 to 4 weeks for your item or items no problem, i will see if i ever get the long zippered hoody,, or not,, have 7 more things coming, jan 10 to jan 14 2020. I will see if they come,, ty, great prices on all i ordered... be careful to read what your getting, out door lights say 10 light, or 8 lighht, well you get 1 strip with 10 lights or 1 circle light with 8,, solar,,,, i figured it out befor i bought them,, read carefully...
Hi Donna,
Thank you for your review and for shopping on Tophatter.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. However, most items arrive much earlier.
I understand wanting what you paid for to arrive as soon as possible. Your voice is paramount and we are working to improve on shipping times.
After you've purchased, you can click on any item from your My Orders page then click Where's My Item? To find the current status and timeline.
Please know you are covered by Buyer Protection https://tinyurl.com/yy6m335d against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms). Because we aren't in physical possession of the seller’s items we rely on the sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yy6m335d As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Respectfully,
Angelique
Over all I am pleased with the products. Shipping could be quicker, but does fall into the time frame quoted. Two items I should have returned, but I failed to do this in a timely manner.(within 30 days). My fault there.one item was magnifying goggles, which do not function as promised.not really expensive-my fault. Another item not getting my satisfaction was a micro video recorder. Either I didn't read the description properly, or it wasn't advertised in full by the manufacturer.the size is small, but my dissatisfaction lies with the need to purchase a memory chip. Instructions didn't tell me specifics. I figured it out, at an additional cost of $15.00. I will shop there again, but need to be sure the items received are as advertised. Tophatter is not at fault as much as the manufacturer or supplier.So in closing, about 15 items received, only 2 not up to par. Pretty good record really, just not perfect. Yours --Kevin Huck
Hi Kevin,
Thank you for sharing your experience. We are delighted to have you as a valued member of the community.
I understand wanting what you paid for to arrive as soon as possible. Please know that your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frame passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
We do our best to ensure every purchase is great. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Shipping date is always off. But once the product shows up I am very satisfied with product.
Hi John,
Thank you for your review.
I understand wanting what you paid for to arrive as soon as possible. You are priority number one, and we do our best to ensure your experience on Tophatter is positive. Your voice is critical to the success of Tophatter, improving your experience. We are working to improve your experience in terms of shipping time.
Due to the ongoing pandemic (Covid-19), many shipping carriers have experienced delays. Because of this, we are providing exceptions to our buyer protection and apologize for any inconvenience this may cause. Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Tracking status can be viewed on the My Orders page under the Settings menu in your Tophatter account. On the My Orders page, click the item, then click ‘Where’s my item?’. For detailed information and instructions regarding our shipping process, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
Gain trust and grow your business with customer reviews.
We’re a marketplace that connects shoppers like you with thousands of sellers from all over the world. We hunt for great prices on cool products, then pass them on to you.
Tophatter is a place where you can find cool stuff, save tons of money, and truly have fun shopping again. We’ve been around since 2012. Online shopping has changed a lot since then, and so have we, but our top priority has stayed the same: help smart shoppers discover new products and save money.
Goodwater Capital, CRV, August Capital, and others have invested $35 million in the business to date. The company is actively hiring at its offices in San Francisco and Shanghai.
Hi Brenda,
Thank you for your review.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. I'm sorry to hear your item is incorrect. Please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique