- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Tophatter has a rating of 3.9 stars from 7,911 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tophatter most frequently mention customer service, good quality, and great prices. Tophatter ranks 1st among Auction sites.
Proactively asks for customer feedback
I discovered it last Christmas and it was a lifesaver for me that year. This year I also went shopping for gifts here and the assortment was even greater. I see many people complaining about the quality, or even saying that the products are fake… hey, this is a store that provides everything, from cheap and low-quality products, to expensive and high-quality. Choose properly and check feedback on each product.
Has all management been fired? If not, they should be. For MONTHS there's literally nothing to bid on - if you're lucky, you'll see a max of 10 live items - used to be hundreds. How are they possibly even making money, especially without even trying to sell anything? Are you not spending money on advertising to get customers? Did all but the Chinese sellers leave? Saw some new partner program, and that looks like it DIED instantly.
Some items I ordered were as stated others complete rip off eg. Blanket for bed in it shows picture show full sized bed what I got was a cover only my cat can fit on. Also only wanted to check out a couple of items and accidently bid on them. Cancelled bid now can't bid for 7 days. But that's fine because if I see an item I want now I go to ebay cheaper and ship free. Or to wish and find same item also cheaper.
At first I was very impressed with this website to order products at decent prices that you could bid. Since I've downloaded the site though, it's been one disappointment after the other. There's extremely long waiting times, if your order even shows up. A lot of the products are not what's shown or very poor quality. When an item is late, they just end up giving you a longer date to wait for it, with no guarantee that it'll even come. And to return an item it cost ten times more than what you paid for it. I wouldn't recommend it
I currently have 7 items overdue or lost. Shipping time is unreal and the sellers are not held accountable. I "won" an auction of a ring and was refunded the next day. It was listed for sale at a big markup by the company if I wanted it. I "won" it again two days later as it was up for auction. Again they refunded as they would lose money on it? How can they keep listing it if it is out of stock? You get your refunds in website credits which do you no good as you cannot receive any products.
I have left numerous messages to top hatter about my refunds. I haven't received one item and they were supposed to refund me my money. On the status it reads refunded, but I don't have the in my account. There is another situation to where the package and the product was damaged. I sent them back, and again it reads refunded, but no money in my account! I am disappointed there is no phone number to call, and my messages haven't been replied to.
Hi,
Thank you for taking the time out to write your review, much appreciated.
I'm more than happy to look into the refund for the items you mentioned. In order for me to do so please provide the Order number which appears on your My Orders page.
You can also reach out to our dedicated support team here http://tinyurl.com/j8eo7hu for details regarding your refund.
Kind Regards,
Angelique
I purchased a few of their items and had to realise that most things are available straight up on amazon for less money than people end up offering. Quality of items is poor and it seems that descriptions are intently brief and short on details. Simple things like a 128 GB memory stick do not work. If its cheap sometimes it means it is just that.
Specialy here with top hatter
Hi Stephan,
Thank you for your review.
I'm sorry that you weren't able to find great deals while shopping with us. I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, you can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
I ordered over 20 items from Tophatter and size is an issue. Check them carefully-the size of received items are never what you assume they are.
Hi lyn,
Thank you for sharing your experience.
We do our best to ensure every purchase is great. I'm sorry to hear some of the clothes weren't of appropriate size. Here is a size chart https://tinyurl.com/ya99eeal to help with future purchases. I hope this helps.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique
Several items I won on tophatter were refunded, the bids were fairly placed, I won and paid. I thought this was a auction site where the highest bid won. The Chinese accept only the highest bids placed on items and refund if your bid does not meet their expectation. Twice my browser has been hijacked while on this site, be careful, they search your pc and you don't even know it. There are better sites out there, stay away from this one!
Hi Frank,
I'm terribly sorry to hear the seller failed to honor your sale. This is definitely against Tophatter seller guidelines. When a buyer is refunded without prior consent the seller is automatically penalized, so this won't go unnoticed. Again, my apologies for the inconvenience this has caused. Thank you.
Regards,
Graciela
Unhappy with many of the purchases. Bed sheet smaller than a towel. Ring with jagged edges. Most items were low quality not a great buy. It was fun bidding and I love one ring. Still haven't received l of my items.
Hi Monica,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
It is a real disappointment to open a package from Tophatter to find it broken or something you could of bought from the dollar store but you paid $10.00 for it. Try to send it back and you have to send it to China and pay postage
Hi Julie,
Thank you for sharing your experience.
We do our best to ensure every purchase is great. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique
This whole experience with Tophatter seemed exciting but every product has been not at all worth the auctioned prices and many sellers photos do not match the product you receive. Tophatter customer service was great, but the sellers are for the most part rip-offs. Out of about 30 items I bid on and won, I am okay with only 8 things. The rest were total junk and waste of money and time.
Hi Ally,
Thank you for your review.
We definitely want you to be happy with all of your purchases and I'm sorry to hear you haven't been completely satisfied with some items.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection.
As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. Please see full details here on how to return an item https://tinyurl.com/yd75uc6e. I also encourage you to reach out to our dedicated customer support team to help you with your return request here http://tinyurl.com/j8eo7hu
Thank you,
Angelique
You live and you learn when buying things online. You also sometimes regret. This review isn't necessarily against Tophatter as I fully expect them to do the right thing. My case is against the fraudster going under the name of Brooklyn on the site. They were selling folding bikes for $99 and I saw that Amazon was selling the same exact bike for $200 so I of course wanted to be in on that deal. I paid the $99 and the $20 for shipping and that was the last I heard from this moron. The time frame in which I should have received the bike went by and the tracking number showed that the bike was on it's way to a DHL processing center and the rest is history. No other scans on the bike and when i checked the details of the shipment, it said the shipment was 0.02 lbs and the shipment was shipped as lightweight. We all know that this bike weighed a lot more then 0.02 lbs. This moron not only pulled this stunt with me but also with others. Tophatter has opened an investigation on this and the tracking number still shows that the bike is on its way to DHL but we all know the truth to that. From what i can tell, this idiot is not currently selling or stealing from anyone else on the site unless of course he changed his name. It's bad enough that Tophatter will lose business from this but I fully expect to receive my money back at the conclusion of this case.
Tip for consumers:
ALWAYS check the comments before buying from any vendor on the site. That will pretty much give you an idea of what others have experienced with the product and the vendor.
Products used:
The bike never arrived so you know the story
Follow up from customer service is poor. Also, items frequently appear different in the photos than they do in actuality. Very disappointing.
Hi Kimberly,
Thank you for sharing your experience.
We definitely want all of your experiences to be great and I’m sorry to hear our services didn’t meet expectations.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
I hope you'll continue to check back as we continue to work on improving.
Kind Regards,
Angelique
You're really not getting a deal, the products are terribly inferior, cheap materials, poor workmanship. I ordered a couple of items and have never purchased again. I order online often but I no longer waste my money at Tophatter.
Hi Pam,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
I'm sorry that the items offered on Tophatter didn't meet expectations. We hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
KInd Regards,
Angelique
Deceptive ads. Too bad I found out after I bought stuff, I guess I learned from experience. The items do not match the advertisement or the delivery takes way longer than advertised. Not good for business.
Hi Tischia,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique
If you don't mind purchasing poor quality products, waiting too long for them to arrive, crushed packaging, Instructions in such small print you need a magnifying glass to read them if you only had an interpreter because they are written in broken English and wasting your money then this is definitely the site for you. Remember the lowest price often isn't worth the trouble & that describes Top Hatter to a tee. Do yourself a huge favor and move on...
Hi Bob,
I'm sorry that the items offered on Tophatter didn't meet expectations. I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
We will also take note of your feedback regarding the items and pass them on to the product and development team for investigation.
Thank you,
Graciela
I have contacted TH multiple times to ask why I was being, not only cancelled, but suspended for too many cancellations, even though it had NOTHING to do with me or my credit cards. Plus, if something is cancelled, why is there a "refund" process. The funds should never be charged in the first place.
Love the sight in theory, but in reality not so much until they straighten things out and set the rules so we all know what they are!
Top Hatter is a very good site but so far everything I have bid on is cheap abd a waste of money. Items look great in the pictures but arrive looking completely different
Used to enjoy this app and jewelry nice but as of late, quality of the product has gone down, delivery doesn't happen when they say it has and its impossible to get in touch with customer service. I purchased many items and was charged for them and haven't received most of what I ordered. Getting refunded is like pulling teeth.
Hi Nancy,
Thank you for reaching out.
I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
We are always looking to improve your experience and really appreciate the feedback. If there is anything specific we can look into, please contact us at https://tophatter.com/support/new. We do our best to ensure every purchase is great. Request to return an item for up to 30 days from delivery. See full details here https://tinyurl.com/yy6m335d
Respectfully,
Angelique
I ordered quite a few items from the site. I received a few but I have over 10 items that still have not arrived despite being ordered in March and April. They "refunded" one of my orders but will only give me a credit through Tophatter. I have no plans to buy anything else from them since I can not receive the items. I would like to actually be refunded my money back. I would not recommend this site to anyone.
I enjoyed some products but others are cheaply made and not what is truly advertised. Buyer beware, but thank you tophatter for standing by and refunding bad products!
Hi Stacy,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. I'm happy to hear you are pleased with the return policy.
You can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique
Everything I've ordered from Tophatter has taken at LEAST a month to get here, and the quality of most items can only be described as cheap, especially in the jewelry and clothing items. I am officially closing my account as soon as have found that one of my orders was never delivered, but Tophatter says it was. Fine. I'm done with this outfit! NOT WORTH THE HASSEL!
Some items poor quality, if I send some back I'll lose money. Other items are satisfactory for the price.
Very poor most items from my experience are bad and have to be returned where only a credit is issued back to account. Most are missing parts or are simply built bad where as they dont work, The safest thing is cothing which has to be purchased larger usually
Hi Bill,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, you can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Yes, we do initiate refunds in the form of credits, however, you can request a refund back to your original payment source. Please see more on refunds here https://tinyurl.com/yc6sdknh I hope this helps.
Warm Regards,
Angelique
I assumed that this would be a good site to Shop on, but I was Wrong. They lie! 925 Silver is Fake & the rings are Not All true to size. I am waiting on Pants which will be my Last Purchase from this Site...
Hi Krystal,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique
Items are not as described. Most jewelry is fake. Painted on etc. Looks cheap. All i can say is thats why consumers are thinking they are getting great deals. But in reality we are getting cheap items for cheap prices!
Hi Kim,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Gain trust and grow your business with customer reviews.
We’re a marketplace that connects shoppers like you with thousands of sellers from all over the world. We hunt for great prices on cool products, then pass them on to you.
Tophatter is a place where you can find cool stuff, save tons of money, and truly have fun shopping again. We’ve been around since 2012. Online shopping has changed a lot since then, and so have we, but our top priority has stayed the same: help smart shoppers discover new products and save money.
Goodwater Capital, CRV, August Capital, and others have invested $35 million in the business to date. The company is actively hiring at its offices in San Francisco and Shanghai.
Hi Bobbi,
Thank you for your feedback and we are sorry we did not meet your expectations.
Please be advised that this would be considered an item that is not as described. You can request to return an item within 30 days from delivery for any reason. If it is still within 30 days of receiving the item please request to return the incorrect item for a refund. See details here: http://tinyurl.com/h7xokwj
Thank you,
Graciela