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Tophatter has a rating of 3.9 stars from 7,911 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tophatter most frequently mention customer service, good quality, and great prices. Tophatter ranks 1st among Auction sites.
Proactively asks for customer feedback
I discovered it last Christmas and it was a lifesaver for me that year. This year I also went shopping for gifts here and the assortment was even greater. I see many people complaining about the quality, or even saying that the products are fake… hey, this is a store that provides everything, from cheap and low-quality products, to expensive and high-quality. Choose properly and check feedback on each product.
Has all management been fired? If not, they should be. For MONTHS there's literally nothing to bid on - if you're lucky, you'll see a max of 10 live items - used to be hundreds. How are they possibly even making money, especially without even trying to sell anything? Are you not spending money on advertising to get customers? Did all but the Chinese sellers leave? Saw some new partner program, and that looks like it DIED instantly.
Has all management been fired? If not, they should be. For MONTHS there's literally nothing to bid on - if you're lucky, you'll see a max of 10 live items - used to be hundreds. How are they possibly even making money, especially without even trying to sell anything? Are you not spending money on advertising to get customers? Did all but the Chinese sellers leave? Saw some new partner program, and that looks like it DIED instantly.
Products used:
Jewelry, electronics.
Tophatter was the biggest rip off company selling fake items falsely advertising them as real. They issued refunds but never gave the refunds then they closed down and changed the name an format so its no longer an auction site but the llc is the same. This company is using illegal sweatshops and selling fake items and they changed they name. Please do not by from temu formally known as Tophatter
Tip for consumers:
They are false advertising and will steal your money
Products used:
None all is garbage. Fake jewelry fake electronics fake clothing
I discovered it last Christmas and it was a lifesaver for me that year. This year I also went shopping for gifts here and the assortment was even greater.
I see many people complaining about the quality, or even saying that the products are fake… hey, this is a store that provides everything, from cheap and low-quality products, to expensive and high-quality. Choose properly and check feedback on each product.
Purchased an item a so called robotic sweeper it turned up and its cheap nasty crap that they cant sell on ebay as it is not fit for purpose and may as well through in the bin basic childs bump and go toy with a piece of felt on the bottom
Oh you can get a refund but thats more hassel than its worth and you have to send said piece of crap back at you expense which will cost the same as the product itself complete joke cant speak to anybody at tophatter get run around in circles
YOU REALLY SHOULD STAY FAR AWAY FROM THIS SITE I HAVE NEVER BEEN SO DISAPPOINTED.
YOU NEVER GET WHAT YOU ORDER WELL AT LEAST NOT WHAT YOUR THINKING. I ORDERED SOME LEGOS 600 PIECE SET I GOT LEGOS BUT 60 PIECE SET TOTAL SCAM I COULD GO ON AND ON AS I TRIED PHONES AND MANY OTHER TYPES OF PRODUCTS NOTHING AND I MEAN NOTHING CAME AS ADVERTISED AND TAKES A MONTH OR MORE TO ARRIVE YES YOU CAN SEND IT BACK FOR A REFUND BUT WHY JUST STAY AWAY
Tip for consumers:
READ READ THE DESCRIPTION THATS ALL I CAN SAY AND IF YOU DO MAKE A PURCHASE BE PREPARED TO BE DISAPPOINTED
Products used:
the only product ive kept was a forehead temperature reader its cheaply made but it was accurate
Each item I have received I have been very pleased with. I received exactly as the product that was listed. The prices are fantastic!
Hi Genie,
Thank you for your review. It is fantastic to hear you enjoy your purchases. Have a wonderful time shopping and remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/y3lxs5mm
Warm Regards,
Angelique
Title speaks for itself. The items come from overseas and normally don't look like the picture or description.
Hi Kristy,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Never buy anything from China, packed like a trash bag of rocks. Never waste your time here
I have one thing more to buy hope this goes. Like my other I've bought
Hi Jim,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Tophatter is an awesome site. Be careful when first learning the ropes, though. There are some sellers who know how to put the glamour in the cover photos and the real details in fine print. Before bidding too high on items, read about the item, the seller, etc. Size, weight, alloy, stone, material, and which item in the picture you are actually buying. I have scored unbelievable deals. My Christmas shopping is now down to just a few items. Have fun! And good luck!
Hi Donna,
We are grateful for your review and sharing your knowledge on how to have a pleasant Tophatter experience. Thank you for your continued support and being a valued member of the Tophatter community.
Warm regards,
Felicia
Don't buy, or bid on the Scrounge site Tophatter! They are very dishonest! Your item is coming direct from China, and will take at least 2 months to arrive, if it arrives at all! I had a item recently never arrive, and got a bogus email from crooked Tophatter, saying it was delivered. They won't even say who the carrier was! Do not bid on their junk! Pay a couple dollars more, and buy your item from a local store, or buy it on a trusted site, such as eBay!
Some items I ordered were as stated others complete rip off eg. Blanket for bed in it shows picture show full sized bed what I got was a cover only my cat can fit on. Also only wanted to check out a couple of items and accidently bid on them. Cancelled bid now can't bid for 7 days. But that's fine because if I see an item I want now I go to ebay cheaper and ship free. Or to wish and find same item also cheaper.
Hi Bobbi,
Thank you for your feedback and we are sorry we did not meet your expectations.
Please be advised that this would be considered an item that is not as described. You can request to return an item within 30 days from delivery for any reason. If it is still within 30 days of receiving the item please request to return the incorrect item for a refund. See details here: http://tinyurl.com/h7xokwj
Thank you,
Graciela
Hav brought things from this site stating has been delivered but hasnt talk to someone from company told me to wait another 30days before they will do anything this one example this item hasnt even left there country an sayz on pitcures that it was flown overseas on the 16th august an on pitcure it hadnt even left the country an i get nowhere with the company over it this is only 1 item out of 5 ther shipping is a joke
Tip for consumers:
There times are hopless an so r there shipping, refunds an items that were never sent
Products used:
Jewellery
Please check out our FAQ: https://help.en.tophatter.com/article/36-have-not-receivedand and feel free to reach out to our 24-hour support if your questions are not answered there. Thanks!
So far, everything looks cheaply made. You could get the same stuff at a dollar store really. Don't believe what you are getting in jewelry is real--it is NOT. As long as you don't get them wet or wash them, they won't turn green. That is why I say you get what you pay for. As for clothing--If you wear an XL, order a 5XL, and even then it may still be too small. I guess there aren't any overweight people in China. I was doing like grab bags for Christmas because I don't have much money. Well, it shows in all of this crap that has arrived. You'd do better going to a dollar store or trying other auction sites. I will be staying away from Tophatter. And shipping a lot of clothes back when they arrive.
Hi Tammy,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
Here is a size chart to help with sizing clothes https://tinyurl.com/ya99eeal
If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details on the return policy here https://tinyurl.com/yd75uc6e
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique
I ordered an digital indoor TV antenna, which failed to work as it was supposed to.
After numerous e-mails to the supplier, ClearTV.com, I was then advised that "Tophatter.com does not belong to their website". And that I was to "contact them (directly) for further assistance." But, as Tophatter.com only seem to have a "no reply" e-mail address, I have been unable to contact them in this regard. I will not be ordering anything from them again in the future.
Hi Brian,
Thank you for taking the time out to share your experience.
I'm sorry to hear you had trouble reaching our support team.
Tophatter offers 24-hr customer support by email. You can complete this form: https://tophatter.com/support/contact?topic=Buying or if you're writing about a specific order, visit My Orders, click the item, click Order FAQs, then click Contact Support and detail the issue. The team will be happy to help.
When you contact us through your My Orders or Contact Us page, our support team will reply within 4 hours, and usually much sooner. If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from Tophatter that are found there.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
I was able to view Order 53371466 and I see that the item is outside of the 30 days return policy, sorry.
We hope you change your mind and give shopping on Tophatter another try. I have issued a $5.00 store credit to your account. This credit will automatically apply to your next purchase of $6.00 or more and expires in two weeks.
Kind Regards,
Angelique
Fishing lures were a box the size of a deck of cards, very deceiving, when I tried to give an honest bad review the system blocked everything except 5 stars. I then tried sending email through there template and it would not send. Very bad business
Hi Frank,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
As you mentioned, you are also able to review items. It definitely isn't a common issue that only a 5 star rating would be available, that doesn't sound right at all and we would love to address this concern. Unfortunately, I am unable to address the concern via a social platform.
When you contact us through your My Orders or Contact Us page, our support team will reply within 12 hours, and usually much sooner. If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from Tophatter that are found there. If for some reason you are unable to contact us via the means I've described above please send an email to help@tophatter.com
Kind Regards,
Angelique
At first I was very impressed with this website to order products at decent prices that you could bid. Since I've downloaded the site though, it's been one disappointment after the other. There's extremely long waiting times, if your order even shows up. A lot of the products are not what's shown or very poor quality. When an item is late, they just end up giving you a longer date to wait for it, with no guarantee that it'll even come. And to return an item it cost ten times more than what you paid for it. I wouldn't recommend it
A car vac was advertised as heavy duty and had attachments. It is very flimsy, has no attachments, and it falls apart while vacuuming. It also has a one foot cord and doesn't work unless plugged into the cigarette lighter so you can't vacuum an entire car.
A phone advertised as having 4gig of RAM actually has 512 k. Everything I've received is absolute junk!
Is all coming from China. They get rich and there is no recourse. You can return an item within 30 days of an order. But some items are delivered 60 days after sale.
It isn't worth it. On the off chance you get one good item - keep it and WALK-NO RUN-away.
Hi Mary-Ellen,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique
Haven't received my purchase, it was to be here between June 7th and June 20th. Can't track, can't sign in (keeps asking if I'm a robot but doesn't display "robot page"). I will never order from here again. Plus the auction is a joke because if you bid it extends the auction time-line plus when auction is over they still add in a going once, twice, etc. Now I'm out the money I paid for this item but also have no way to contact them in order to lodge a complaint.
Tip for consumers:
Don't do it. Stick with the tried and true like ebay.
Products used:
None. Still waiting for sewing machine I bought.
I currently have 7 items overdue or lost. Shipping time is unreal and the sellers are not held accountable. I "won" an auction of a ring and was refunded the next day. It was listed for sale at a big markup by the company if I wanted it. I "won" it again two days later as it was up for auction. Again they refunded as they would lose money on it? How can they keep listing it if it is out of stock? You get your refunds in website credits which do you no good as you cannot receive any products.
I purchased a new Coach purse for 1
$10.00! A tremendous deal Right? OOPS not so fast! The seller who listed this as a rare collectible purse notified me that they were " out of stock", what are the odds?
Betcha had it gone for adopt more the outcome would have been different. Why spend time and money on a site that does NOT provide as promised? I'm OUT. BUYER BEWARE!
Hi Gary,
Thank you for the feedback and we apologize for what happened.
Kindly note that this order has been refunded. I will pass on this review to the team for further review.
Regards,
Graciela
I bought upwards of 20+ items... all but about 5 were just junk... Cheap made in China crap... Although I did get refunds on most of the crap, the false descriptions and over priced shipping made this whole experience a headache... Never again, will I buy another item from TOPHATTER, and I have already told friends and social media to stay clear.
Hi SM,
Thank you for your review.
We definitely want all of your experiences to be great, and I'm sorry to hear that hasn't always been the case.
If you have a problem with a purchase or feel you didn't receive what was described, a return request must be opened for each order that was not satisfactory. We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery.
Please see full details on the policy here https://tinyurl.com/yc6sdknh
Warm Regards,
Angelique
The worst platform on the internet. My experience is they lie about everything on the platform. EBay is horrible but not compatible with Tophatter. Sellers are not US-based they are Chinese. Customer Service is unavailable. They lie about transit times and you can't contact sellers. You can't get your money back, just credits. If you buy, use PayPal so you have buyer recourse. DO NOT BUY ANYTHING ON THIS PLATFORM, EVER!
Tip for consumers:
DON'T BUY ANYTHING ON THIS PLATFORM
Products used:
Everything is horrible. Overpriced cheap Chinese junk!
Hi Ken,
Thank you for sharing your experience and we're really sorry that it wasn't a great one. We value all sellers who contribute great deals and new discoveries for our shoppers, no matter where they are in the world. We have plenty of US-based sellers offering great products.
We are also available around the clock, 24-hours a day to answer any concerns that you may have. Just shoot us a message at https://tophatter.com/support/new#/ and a member of our friendly support team will get back to you as soon as we can.
In regards to transit times, there is an Estimated Delivery date for every purchase and this is based on historical data for the item, however, doesn't factor in Postal or Customs delays which are completely out of our control. This is why we cover all purchases with Buyer Protection https://tinyurl.com/yy6m335d where a refund will be issued after 60 days if the tracking does not update to confirm delivery to the mailing address provided at the time of payment. Refunds can be issued as Tophatter Credit or as a refund back to the original payment method. If you are issued a refund as Tophatter Credit, you can easily convert this to a refund back to the original payment method if the credit has not been used.
If you have any further questions, please don't hesitate to contact us.
Kind regards,
Tophatter Customer Support
Nothing that I have found here is really good quality. If you are ready to either return roughly three-quarters of your orders, and/or use products before rating them, for your protection, there are some fun deals to be had. Keep in mind that photography can be deceptive. On the positive side, they are absolutely ready to take things back, and give refunds.
Hi Mariann,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Lo cierto es que todos los productos que ofrecen merecen la pena. Y su atención con el cliente es fabulosa, pues si he tenido, a veces, problemas con los envíos, se lo he comunicado y enseguida han procedido al reembolso de los mismos. El único pero que podría ponerles es el tamaño de los pendientes (demasiado pequeños o excesivamente grandes). Mas merece la pena seguir comprando con Ustedes. Es una experiencia inolvidable. Muchas gracias por sus Atenciones.
Hi there Paloma! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
Hola Paloma! ¡Gracias por responder a la encuesta de experiencia de Tophatter!
Gracias por su continuo apoyo y por tomarse el tiempo para compartir su experiencia con nosotros.
Realmente estamos encantados de tenerte como un valioso miembro de la comunidad.
Saludos,
Graciela
I think it's a shame that people don't put it a scription in full of what their items are. I've been deceived by many sales people on this site and I'm not very happy because I've spent quite a bit of money
Hi Lyn,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms). Because we aren't in physical possession of the seller’s items we rely on the sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yc6sdknh As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
If the issue pertains to a subscription voucher, please reach out to our support team at help@tophatter.com Our support team will reply back in 24 hours.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique
Gain trust and grow your business with customer reviews.
We’re a marketplace that connects shoppers like you with thousands of sellers from all over the world. We hunt for great prices on cool products, then pass them on to you.
Tophatter is a place where you can find cool stuff, save tons of money, and truly have fun shopping again. We’ve been around since 2012. Online shopping has changed a lot since then, and so have we, but our top priority has stayed the same: help smart shoppers discover new products and save money.
Goodwater Capital, CRV, August Capital, and others have invested $35 million in the business to date. The company is actively hiring at its offices in San Francisco and Shanghai.
Hi Madison, we're very sorry to hear that you haven't had the best experience while shopping on Tophatter recently. Currently, we are working on bringing in even more partner auctions to our platform to offer a wider selection of items to bid on. We understand that during this phase, there may not be as many items to bid on at the start, however, please rest assured that as we bring in more sellers, there will continuously be more items to bid on from reliable sellers.
If you feel like the app is not performing properly for you, you can always reach out to us at https://tophatter.com/support/new#/ and we will be more than happy to take a look for you.
We appreciate your feedback, and hope that you continue to enjoy using Tophatter.
Kind regards,
Artit
Tophatter Customer Support