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I ordered and paid for 5 Jerseys. Received email with Tracking Number showing 4 items. I IMMEDIATELY emailed them back questioning the missing 1 Jersey. 2 days later, received a 2nd Tracking Number with 1 item. Even though ALL were ordered and paid for before 11/20/2019, I received the 1 Jersey today (12/9/2019) while the 1st tracking number with the other 4 Jerseys is STILL showing in China. They have no way to reach them other than a submission form that you ALWAYS get an error message after trying to submit (even though the characters are less than the required 500). SO DISAPPOINTED SINCE I ORDERED 2 JERSEYS A COUPLE OF YEARS BACK WITH NO ISSUES. Now they leave me bo other choice than to dispute with my bank. I have screenshots and proof of EVERYTHING!
Title speaks for itself. The items come from overseas and normally don't look like the picture or description.
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Hi Kristy,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique