Top Business Class

Made reservations in Jan for a June honeymoon trip and had confirmation numbers after spending over $10k and AMX points. Day before checking in found that this was an unethical transaction and no tickets were issued and flights all full. Contact we used called numerous times both on main number and his cell number and no answer or return calls. What a fraud. If it sounds too good to be true it probably is and spells trouble. Would never trust anybody like this again. Hope nobody else does either.

I am extremely disappointed with my travel experience with Top Business Class. They failed to book my critical return flight from Fiji to Sydney, leaving me stranded with no assistance or apology. The travel agent's unprofessionalism was shocking; he ignored my calls and emails, causing immense stress. During my stay in Fiji, I was left to navigate an exhausting 10-hour journey on buses, taxis and a ferry, so I could reach my flight. The agency's lack of accountability and responsiveness was shocking and unacceptable. I intended to refer them to many potential clients but, instead, I will share my dreadful experience on social media to ensure others are aware of their incompetence. Avoid Top Business Class at all costs!

Sorry to say that this company has not lived up top its responsibilities. Check oiut how they score on Yelp. We had a cancelled flight that they never notified us about...oput travel agency for land did so. Had we shown up to the airport, we would have been informed that our flight had been cancelled. When we informed TBC about this issue, the agent did not seem informed and arranged another flight one day earlier, costing us an additional hotel day and other expenses. On another potential set of flights to Canada, they took months to tell us they only did trans-Atlantic flights! This is not a company we trust and our experiences bear this out.

Natasha, never gave us a working confirmation number. She never told us our flight was canceled. She never once apologized. Zero empathy, zero accountability, less than zero service after the sale. This caused huge problems for my aging parents. What was supposed to be their best flying experience was a nightmare for them. Posted are confirmation of my purchase and 34 emails to try to resolve this issue.

I wouldn't use this company ever again. Lies, lies, and more lies. They booked our flights wrong, which meant (after numerous phone calls going nowhere), we had to fork out and purchase additional flights which cost over $1000.
Top Business Class didn't help with anything, and didn't take any responsibility at all, even though it was their fault they didn't book our flights properly.

Use this website with absolute caution... And be prepared to lose money and have terrible customer service.

I have an exciting experience with a travel consultant who works with top business class global travel last week. Mr. Edwards assisted me in our plan to book for our planned trip the Philippines. Every aspect of my search for an affordable fare and trust worthiness have earned' Mr. Edwards the business of me and wife flying to the Philippines. I recommend him to some of my friends snd family. Very impressed of details that he offered for us. We'll deal with him again.

I booked my trip to Europe with to business class on the 5th Oct. And 2 months later i discovered that the agency requested to cancel my tick and got full refund by the airline on the 7th of October. Yet they never informed me until i logged in into my Etihad account on the 7th of Dec.
When i contacted them, they blamed the airline and they refused to honor my ticket and as they wanted to charge me an extra $2200 to rebook my ticket.
Very dodgy business.

I have to commend Adam Wilson of TopBusinessClass.com who assisted to help find a discounted business class flight for me to the Philippines. He provided efficient, positive and knowledgeable service. I would recommend him to friends.

If you are buying tickets from this company, understand that the sale is final. The agents are not trustworthy. At least the one I dealt with.

I requested a quote from Steve Odilov, who then badgered me into buying that ticket promising that it's fully refundable within 24 business hours (given that I was buying on Friday, he said I had until Monday). I called him the next day to cancel it, he said he will do it on Sunday when he is in the office. On Sunday he was unreachable. On Monday I called the general line, everybody I spoke to refused to give me management phone number transferring me to Steve, who told me that he can refund me only 95% of my ticket, and also refusing to connect me to management.
There is no accountability at the company. I would appreciate any suggestions on how to deal with it.

I am happy to say I resolved the issue with Top Business Class! I was able to secure a reasonable deal on Emirates as I had hoped. The only reason I am not submitting 5 stars is because I had to go through a lot to get their attention to get to this point, including writing my previous bad review. However, this review is proof that they can make things right.

I have been dealing with Russell Malik and have sent him 4 emails. Whereby he refuses to respond. I spent $******* on airfares with this company for return flights from Australia to Europe return.
My husband has been hit by a car in Spain so far he has been in a hospital for 17 days. He has multiple broken bones and we are not sure of his release date. I had t o cancel return flights to Australia. I contacted Russell asking for a credit. To which he replied he had good news. That night a $2800 fee was taken from my account. I asked Russell why and he said I was charged a fee of $800+ US. I was shocked. How can you just access my account without authority. I have nothing in writing even suggesting I have a credit for a return flight from Europe. Looking at all the reviews I am really concerned as this seems to be a very common complaint regarding this company. I would have thought under the circumstances a bit of empathy was given. I will formally address the business practice of this company with Etihad.

I had to change the date off my return flight due to family medical emergency. I paid $4200 and got exactly one business-class flight SFO to only Taipei, when my destination was Bangkok. Jordan refused to book my return using a very flimsy excuse. So I booked my own return BKK to SFO. I received less than $1600 credit on Air India, which will be almost impossible to use. I got less than $200 value out of my $4200 paid.

Subsequent discussion with Jordan was useless, he is a mean-spirited bully.

Do not use this company unless you like contempt and scorn. Never again.

I used Top Business Class for two sets of tickets. We found Rico to be very professional. He went out of his way to give us alternative deals available to us. He kept us up to date on our flights even after we booked the tickets. We will use them again.

I bought tickets and when I got to airport said they were no good still fighting get refund.
Cost more to fix then book with airlines. Never again out 15,000.00,L. Nichols

Buyer beware, had to file a complaint with AMEX & BBB and still haven't received my money back. 2 business class tickets to Singapore where the rules had changed during COVID and needed a letter from Singapore Government. Called Top Business Class while at the airport and Drake and Max both promised they would allow us to rebook our tickets. Max had resigned and went to another company. Drake is still there and has blocked my phone numbers. When calling the 800 toll free number they said "all requests have to go to Drake".

Drake had stolen $7,700 from me, sucks that I had been such a loyal customer for so many years. Even when they screwed up my other international flights and missed legs to my destination I continued to go to them.

Writing as many reviews as I can to warn others of their dishonest and blatant theft.

Check their numerous BBB complaints as that is what it normally takes to get your money back. But not when it is a high dollar amount. 1 month shy of a year since this ticket was purchased

Any conclusive assessment I'd make at this point is premature. The question remains as to what possibilities I will have for upgrades.
Also, it was never clear to me that two or three additional companies were involved in my transaction. I got a surprise when I saw two separate charges on my debit account. Both are probably legitimate, but this ought to have been made explicit to me from the beginning.

RUN RUN RUN - this company is a scam! They might deliver biz class tickets if everything goes right but once something is cancelled or delayed, YOU will never hear from them again. I first booked with Top Business Class in 2019 for a trip in 2020. Covid hit and our cruise was cancelled. Max was our agent and at first he was really helpful. He said we have a voucher to use in the next 2 years. In 2021, Max suddenly never returned my phone calls and emails. In the end, we couldn't wait any longer and bought other tickets for our international flight. When I finally got a hold of Max again, he said he didn't know what happened but he could give a 1 year extension on the 2 limit. Now in 2022, I'm told Max has left the company, so I talked to Andrey the Manager. He said David would handle my request. Now I'm getting the same NON-RESPONSE from David. No returned phone calls or emails.
So if you don't mind losing a couple thousand dollars, go with this company, otherwise you should RUN!

Our first experience with top business class was beyond expectation. Thank you topbusinessclass for getting me a great deal on these business class flights.

Not impressed or happy with the service I have received. Did not know upfront the ticket would be a mileage bought ticket and I would not be able to accrue mileage with the flight. Had to make a change on my ticket and I am ending up paying more through Top Business Class then I would have paid buying my ticket directly through the airlines and I also would have been able to accrue mileage for my flight. Also the person that was helping me did not respond in a timely manner (had to wait a week or more for a response and that was after I sent a follow up email) and multiple times was emailed offers for itineraries that were with the wrong dates that I was traveling on.

This is the WORST experience so far. I'm giving it 1 star because no star is not an option. Also, because they gave me a great deal on my flights to India. When i wanted to make changes to my tickets, everything went downhill.
My agent Naomi, is either untrained, unskilled or a part of a SCAM that she is unaware of. She made me travel all the way to India without a return ticket in hand- telling me when we exchange tickets this is the most normal way to do it. So that I will save money. My travel was so important that I had no choice but to trust her. I was going for 2 weeeks. I did not have my return tickets until 2 days before my return. I'm not even mentioning the pathetic customer service I recieved during the follow up calls/emails.
Then she makes us fill out an exchange form. Tells us that our tickets will be booked shortly, and we're ready to go home. This is also the ticket we didn't want but had no option because I had to return to work.

After a few hours she tells us that those tickets were gone. So now we have no return tickets again!

She told me that we can earn credits for the travel we didn't use. Which turns out to be BS. She said that she responded this way because I "pressured" her to give me a response. Apparently a customer service agent can't take pressure and blames the client. The client is expected to remain calm 2 days before travel from India to US with no tickets in hand.

We had to cancel out tickets with her. The money that they stole from us. Book ourselves with Expedia. Spend $4.7K and return home. There is still no explanation on the stolen return tickets of ours, which we clearly didn't use. DO NOT trust google reviews. Check reviews on Yelp. There are no paid reviews there and all we have is real experiences.

Dealt with Isaa who took no notice of my request for alternative flights. Isaac did not respond and was not available by phone and never returned any calls.
This is an ametaur bunch and I do not recommend anyone deal with them.
My emails with him would not upload

Friendly, efficient and easy to work with are just some of the comments I have in describing my experience with Topbusinessclass.com especially working with Chris Stark. I Didn't realize that there was such a service and was pleasantly surprised when I received the first call from Chris. With just a few emails and phone calls I am now ready to go to Singapore. (first class). Also a term that defines Topbusinessclass.com

Bob

We bought tickets from this outfit's Simon Geta. We were cheated three times and were left stranded in Chicago, in Paris and in Nice.
Stay away from it. You are warned!