Dean C.

No REFUNDS - whatsoever. Period.
Though their site boasts several times - 'Ticket returns without the nonsense.' and 'Returnable until (3 days before event) Return your tickets for no extra cost. No questions asked.'
Suspiciously sounds like you get your money back - right? Wrong.
What they don't tell you (though SeatGeek love to repeat over and over after you have an issue) is it is in the 'terms'.
I bought 2 tickets yesterday and need two more. The response from customer service was 'hmmm'. Apparently that was an unusual request at a ticket seller! The procedure took forever, involved setting up accounts with Ticketmaster, swapping, transferring, all very confusing. It was then I realized a refund was off the table. Now, I didn't want to do any business with them, at all for conning me. I asked to speak to a rep and they told me 24-48 hours before someone could contact me. The show I am trying to get tickets for could be sold out by then, or prices increased. I called their bull on the 24-48 hour and woe and behold, I suddenly get told I will be transferred. My rep was Christian. The case is still pending...

UPDATE:
After 3 days of calling, chatting and sending emails I finally got to speak to a supervisor. Literally spent hours on the phone. I'd hate to work for SeatGeek as all supervisors seem to be in very 'important' meetings 24 hours a day and don't have time to address my issue! Seriously.

After all was said and done, they offered me a pitiful $20 toward my $900 worth of ticket purchases for inconvenience.

The Final Kicker - As I was searching through my emails for SeatGeek correspondence (regarding this case) I came across a three year old email. Back then I had purchased tickets from SeatGeek and they screwed me on the seat location. I was literally at the back row, far corner with a pillar in front of me. The seats were not allocated when I bought them and were supposed to be in one of several sections with great views. They lied then and I vowed never to use them again, but completely forgot. Arggggg. Being screwed twice proves they are a horrible company. Beware. Go elsewhere.
I am contacting their CEO. He is either privy and complicit or - I hope would be horrified to hear what is going on in his ranks - and do something about it.

Their site is mascaraded as an American based company in Florida. Albeit, they may have an office there for the pretence, but rest assured they are Chinese. What does that mean? It means your product will take at least 10 days for shipping and once you buy that's it. Forget about customer service, returns, refunds... Once you buy it is final.
I made my purchase and then two days later received my tracking. When I learned it was from China I contacted them via phone to cancel. Her English was poor and she fobbed me off with - the cancelation department will be in contact with you. That was a lie. After two days of nothing I emailed them. They would never answer my question IF it had been canceled. The usual Chinese bull - Thank you for your purchase, have a nice day - crap. No, I want to cancel. They just don't listen. Then 10 days later I received the parcel. I didn't open it. Now when I contact them they say you received it, so we are done. No REFUNDS, NO RETURNS. Then continued to lie and say I was fully aware of their NO EVERYTHING policy and that I also was aware of the shipping time. No I wasn't. Their site doesn't tell you how long shipping will be. Coming from Florida I thought 3 days max. And they certainly don't advertise - once you buy, you have 60 mins to cancel or you are stuck with it forever. I contacted my credit card company and they have created a dispute. Incidentally, Charlotte H, my correspondence with the company keeps insisting they are an American company. Ironically she only responds in ht middle of the night - during Chinese hours. And her English is TRYING to sound western. I've operated in China for years with my previous job and they have little business ethics and morals. Point in case. Be Warned - Do Not Buy from this company.

I am not just an unhappy customer. I have dealt with this company for years. And have used them in the past. I dealt with Ron. On my last tickets I booked Business Class seats for my parents. Ron told me he could allocate seat numbers for free AFTER I purchase with him. Then... after email after email of enquiring about my seats, he told me I had to pay for them.
The COVID. The airline canceled our flights and we rebooked for a later date. Then again and again. No problem. I understand. After the third time Ron told me, now that the airline had canceled on me three times, my flights were locked in and not subject to any fare increases. Great! A month later a called to book a date and he wanted to charge me airline full fare prices. I reminded him of what he said and again he lied and said he would never say that. I am a pilot myself for a private company and it insults my intelligence when somebody tries to tell me they didn't say something they did. He said he told me the airline wouldn't charge me for any change fees after the third time. But that doesn't make sense as they have never charged me ANY fee for the other three times we rebooked. He just lied.
AVOID AT ALL COST. I have since started working with Skylux who seem much more professional and more legit.

UPDATE:
Though the company promised a refund, which I have in writing, they have since become unreachable now that I have asked for it. They haven't returned my several emails or voicemail. I have reached out to my credit card company who have credited my account while they investigate. I have also filed with the BBB.
I dealt with Max and Ron.