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andream903

Andrea M.

Virginia

Contributor Level

Total Points
80

1 Review by Andrea

7/22/21
• Updated review

I am happy to say I resolved the issue with Top Business Class! I was able to secure a reasonable deal on Emirates as I had hoped. The only reason I am not submitting 5 stars is because I had to go through a lot to get their attention to get to this point, including writing my previous bad review. However, this review is proof that they can make things right.

Low Business Class
6/18/21
• Previous review

I purchased business class tickets for a trip that I had to reschedule due to COVID. Well, it's been weeks of trying to get help rescheduling! My original consultant was avoiding me, which caused me to elevate the matter to the Global Director. However, he too, has not been very responsive despite me doing research and providing numerous itineraries for him to check into. I am beyond frustrated as I have invested a large sum of money. My advice is to save yourself the time and hassle and work with a more reliable organization because if something goes wrong you will feel the pain.

Tip for consumers:
Once there is a problem it is difficult to get help and you seem stuck with your agent whether he/she is good or bad.

Products used:
Airfare

Service
Value

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