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Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
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One of the best (if not the best) eshop. I use it to purchace any kind of hight tech equipment (mobile phones, tablets, headphones) with no problem at all. The shipping is fast and the communication with tomtop representatives was alway direct and quick, even whe I wanted to cancel an order. Prices also are really good
Son unos ladrones, yo pagué casi 10 euros por un envío rápido desde Alemania, y ellos me enviaron desde China, y mi paquete que tendría que llegar en 4 días hábiles, llegó mas dos semanas después, les pedí que me reembolsaran el dinero del envío y no me reembolsaran.
I RECEIVED THE PRODUCT ON A REASONABLE PERIOD AND IN PERFECT CONDITIONS.
THE PRICE IS GOOD AND THE PRODUCT ALSO.
THANKS.
Tomtop is an absolutely reliable partner with very good prices and assortment. Good support, friendly staff and always up to date with new products. I have already ordered several times and everything was delivered punctually.
First purchase on tomtop, fast shipping, product as described in the advertisement, I am very happy, product arrived well packed, without havarias even being taxed in 200 reais in my country of origin Brazil
I started buying with TomTop last month, so, one month after that i'm very happy with the experience... They have a good price, a good shipping time and discounts for each buy you do.
I'm buying each month new products at TomTop.
What you want to know about the product market, but it is very good for a sale with credit card and without shipping too much beyond the tracking code without possibility of screening in Brazil.
Quality products at competitive prices with a reasonable delivery time to Spain. Good service. Easy to deal with tomtop.
Super ceny! Fajny towar. Dostepnosc od reki. Wysylka blyskawiczna. Polecam. Obsluga klienta na bardzo wysokim poziomie.
Me encanta los descuentos de esta web y su programa de puntos. Envíos rápidos de confianza. Recomendable.
Uma das melhores compras que eu fiz em todos os anos, recomendo o site e comprarei, muitas vezes mais!
Excellent seller. Products with high quality. Very fast shipping. Great variety of products with very good price. I'm sure I'll buy the tomtop again.
Very good shop, fast shipping and nice service. Only original products in nice prices.
Customers may track their parcel on special website. For me awesome!
Good comunication and all questions was solved, good shipping and secure site. Prices very competitive and great stock of mobiles.
Excellent site, had no problems from them and received my goods in an Excellent condition. Ordered from them more than once now and the experience is always Excellent.
The first order in the store Tomtop, quadcopter Hubsan H501S, excellent price, on sale of only $200. Delivered to Russia for 1 month. With quadroopter everything is fine, I recommend Tomtop.
Great prices & very quick delivery makes this a great place to shop, i would this website recommend to anyone
The site is very good, good prices and the delivery and tracking are perfect, an example to be followed!
I bought over 20 items from Tomtop and always got my order as advertised and swiftly. I even won a giveaway there, I didn't even believe those were real but I won. My opinion of them is good.
I am a customer here for a month and I am very pleased. I recommend to everyone to buy from this site. Totally satisfied. Tasos
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to support@tomtop.com. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear customer, please kindly let me know your order number and email address so that i can check if for you and help you to solve your problem.