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Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
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The best online store. Fastest delivery. Always a real track number. Good quality goods. I recommend to everyone!
Una gran web de compras que tiene como punto fuerte el envío bastante rápido con respecto a otras y el sistema de puntos por revisiones de productos pero en la que aún no termina de funcionar bien el sistema de seguimiento.
This is a very good website. Prices are very low, shipping is very fast and quality is very good!
It's easy to find what we need and to chose the best shipping
Ottimo store, unico nel suo genere, prezzi economi con spedizioni veloci
Risposte rapide in caso di problemi di qualsiasi tipo.
CONSIGLIATO... 10 STAR
Perfect. Excellent, Perfect. Excellent, Perfect. Excellent, Perfect. Excellent, Perfect. Excellent, Perfect. Excellent,
You took the money and your useless 'world' delivery system corrupted the province (county) for the address, even after warning you about this, it went off to a non existent address in the north of Spain, we waited a further 8 weeks having given up, just receiving absurd Chinese phrases thanking us to wait!? Awful experience
Desde que conocí a Tomtop me di cuenta que es una verdadera tienda online de productos de buena calidad. Estaba acostumbrado a comprar porquerías en china. Pero tomtop es una empresa sería y manda los mejores productos al mejor precio. La recomiendo 100x100
Nice web to shipping, i recommend using it to everyone because you can be totally sure this web will help you to find the best quality on internet
I like to surf and find some worth stuff and new gadgets in a quiet for price that i can share to friends and recommend on items
Trusted shop and unbelievably fast. I have been purchasing electronics (cameras, DVRs, etc) from Tomtop since it was on Aliexpress
Fast shipping, good costumer service, quality products! Everything was ok after more de 10 orders from this website.
Fast shipping and great service. And fast delivery.
I made several deals with them and I was always satisfied.
Excellent service and superb delivery. Compared to other international sites they only took like 15 days to get my shipment delivered. Packaging was great too.
10/10 would buy again.
Хороший интернет магазин, низкие цены, большой выбор товаров, быстрая доставка.
Буду еще пользоваться, рекомендую.
Great prices, package delivery and product itself. Great variety of products, very satisfying. I hope make deal again.
Nunca tinha comprado na TomTop Wholesale Center, só que procurei comentários sobre a loja e só tive boas indicações, entrei no site para fazer minha própria a avaliação, com um site muito fácil de navegar, com valores e frete para meu país, e principalmente ótimos preços, então decidir comprar! Realizei a compra de 3 produtos com ótimos preços, logo apos confirmar a compra em menos de 12 horas já tinha recebido notificação de envio. Os produtos chegando com +/- 25 dias corridos, todos em perfeito estado e bem embalados, e todos os produtos vieram corretamente e funcionando perfeitamente.
Sempre vou voltar a fazer compras na TomTop Wholesale Center e recomendo que faça os seus pedidos também, pois não se arrependeram.
Grato
Gilton Carlos
Very good site, easy to find products, fair price and fast delivery, very well packaged I recommend to everyone.
Best site with low price and exelent Shipping facility i love to shop with tomtop great experience to shop with tomtop fully trusted
Es una tienda con una gran variedad, los mejores precios de tiendas en linea y envíos seguros, un soporte eficaz, solo esta en ingles pero te puedes apoyar con el traductor.
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to support@tomtop.com. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear customer, please may i have more details about this case, i will look into this issue and help your to solve your problem as soon as i got your order number and email address.