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TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
This summary is generated by AI, based on text from customer reviews
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I order the Ip camera in this company. The price is very good. Because they have US store. So I received the stuff within one week. The product is very good. I will order it again.
This company not only provides great products at a great price but also great customer service. If there is any problems with an order they will gladly take care of it as fast as they can
Selling smartphone with good price and super customer service.
They replied my mesaages bery quickly altough i ask many questions
It was my first experience buying in china and it was very satisfying. I bought a tv android docooler m9s pro. Excellent price and product and delivery took place on time.
The best prices all over the world. Great products. The shipping was as it says. The item was as it says. I insist tmtop
I received my items on the specified dates and they have the best options on the market, and then a perfect tracking number. EXCELLENT
There is a lot of choice with often a good price. I tried the support and they were efficient.
The shipping is pretty fast and the packaging is good to travel aroud the world.
A great shop.
Good experience, high reliability. The customer care is very careful.
I bought at the best online price a smartphone
1 star is the best compliment i can give unfortunately i couldnt give it a zero, i ordered an item costing £250, Toptom sent me an empty box, i immediately contacted toptom about this, forstly they asked me to send pictures of the packaging after toptom claiming they had not received the pictures, it took about 25 attempts for them to admit to receiving the pictures of the empty box, they blatantly lied to me about not receiving the pictures i sent them, the item purchased was 8 weeks ago now, and im yet to receive a refund to this day, their after care is the worse ive even known, i wont be dealing with this company again, i had to report this company to trading standards in the UK and even the police, stay away from toptom, their criminals
Hi, I have purchased product and there is poor customer service. Tomtop use to send defective item. Also do not send replacement or return money.
Dear customer, please may i have more details about this case so that i can help you to solve your problem properly. Just be easy, dear customer, i will help you to fix this problem for sure.
Great support and quick dispatch. All products I've bought were 100% like in the description. Deffinitelly will go back to the online shopping in TOMTOP.
Great prices
Fast delivery
My first buy from this site was fast and great
I buy an drone a quad copper its was the chipset online
Here You are in good hands.
The delivery was fast and problems arme getting solved.
I will buy again here.
The best site where to buy drones and accessories.
I try soon the other categories.
Speciale thanks ti support fron Rita that Solved My problem quickly
TOMTOP filled my order and shipped it within 2 days of my placing the order. I highly recommend them for any hobby or electronic item you may desire.
Tomtop. Trust for return money whenever your order was broken, or not work as discription on web. I Recomment.
Bought rc parts from Tomtop with no problems
Had parts that I couldn't find on my usual site
Definitely would buy again
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer, please may i know your order number and email address, i will help you to solve your problem after got the detailed information about your order.