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TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
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Livraison en 14 jours depuis l'acceptation de la commande rien à dire,
Les cardans s'adapte parfaitement,
Mon monster truck à retrouvé ses 4 roues motrices merci
My first order from TomTop but never received parcel. TomTop said the parcel was at the custom and told me to wait, Contacted the shipping company and they told me to contact TomTop because they haven't got any parcel from them. Got refund from PayPal but lost $70 because of the exchange.
Order No.: AA17F24O1838-ZGZQ1K
He bought an item with fast shipping (1-4 days) and it took 23 days. Now I can not contact anyone for more emails I send.
Update: CN17G26D0850-2F02M4
I hope now if they tell me something. I will continue to report on the situation. Comment that the first order of a DJI came without problems.
Dear customer, it's hard to update you anything without get informed your order number and email address, please kindly advise the necessary information as soon as possible, i will update you and help you to fix this problem soon after get the information
Gosto muito de comprar no site TOMTOP. É seguro, interage com os clientes e envia os produtos muito rápido.
Nice and easy to deal with. Drone arrived fast and in great condition with no drama. Would differently go to Tomtop again for gear.
I needed a bike travel case and searched several websites for the right one. After doing a couple of hours research I felt as if I was becoming a pro on travel cases and was ready to make a purchase- but it had to be at a good price. There are other, similar bike travel cases but most cost a lot more than the XXF Hard Bike Case. There is a video on YouTube showing the features of this case and I was convinced that this is the perfect travel case for me. Tomtom offered the best price for the case as well as the most economical shipping. I've used it once so far and my complete bike (taken apart), helmet, shoes, shorts & jersey, socks, etc fit with no problem. The locks are a great option, however, TSA still managed to pop one open and 'inspect' my case.
**Tip** I used 2 tie down straps around the case for added stability and assured closure.
Ótima opção para compras< recomendo a todos! Ótima opção para compras< recomendo a todos! Ótima opção para compras< recomendo a todos! Ótima opção para compras< recomendo a todos!
Very bad customer service and the worst packing ever i bought one phone and they said that it's battery last 5 days but the reality is it couldn't last even 8hours without a single call
I don't shop here very often but when I do the prices are good, every order is as described and dispatched immediately
Tomtop is a sure choice.
I've bought several items from tomtop.
Besides the great prices, they have several interesting shipping options, and video reviews of the products, which helps the final choice.
The support service is nice and works ok.
I bougth a hard disk, 1TB Portable External Hard Drive it was cheap and was ok. Delivery very fast to Spain
Nice website you get your product on time but the only problem is of the refund. I actually got my credit card blocked but they still didnt agree to refund in any other and faced a loss of $90. But still all the rest came fine.
Chegou rapido mais a caixa chegou pouco amassada Mais compensou paguei bom preço! Chegou rapido mais a caixa chegou pouco amassada Mais compensou paguei bom preço!
Tomtop is the best online shop you can find. It's fasther and more serious than others. The customer service is very good. The store has more and more followers in Spain
I have completed the month now and have not received my shipment and you are hesitating that it is on the way I think it's a manipulating me I'm tired of you What is this bull$#*! You mentioned that delivery is done within 7 to 20 working days and now I have completed with you 30 days You do not respect the customer I have continued with customer support a lot but I do not get a solution
Updated review
Date of purchase 2017-08-07 03:06:43 According to your claim, you sent the shipment on 08/18/2017 9:17 AM I mean there is no credibility with you because you mentioned the shipping within 72 hours and secondly how to tell me in your message that I expect to deliver my shipment at 10 sep Mentioned takes delivery of the shipment from 7 days to 20 days This is very unacceptable Order Number: AN17H07O0642-YX7S6P
Don't buy stuff from Tomtop if possible.
I ordered a mobile phone from Tomtop on June 24, and got a shipment notice on July 31...
However, after few days, I just got a email from Tomtop said that
"Dear customer
Sorry to tell you that we have no suitable delivery to send your order to your province
We will refund for you
Sorry for the trouble"
What?! They can't ship it from China to Taiwan? That's really BS. If Tomtop can't ship goods to Taiwan, don't accept orders.
Dear customer, i am very sorry for troubling you, we will fix this problem as soon as we can, looking forward to do more business with you in the near future.
Boa compra, entrega dentro do tempo, produto igual ao das imagens do site, aconselho a compra neste site
The same product was purchased in duplicate, but it was not canceled, so I sent two identical products, refunded it, and confirmed that the product was not returned.
Dear customer, please kindly return the one of the identical products, we will refund for it after received the product.
When I met this page did not believe it until I made my first purchase I saw that it is true what they promise, buy here will not regret
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer, i sincerely apologize for this case, we will fix this problem as soon as we can and do our best to ensure all the customer will get delivery on time.