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TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
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The price of the product is correct and the product correspond of the description. Fast délibéré and good packaging.
My opinion remains with TOMTOP.
DO NOT TRUST THEM.
They come here to answer so users do not get bad impression, and they stick to it because solving problems do not solve.
They don't send my parcel and also don't want to refund my payment. There is no communication from Tomtop side.
I opened a dispute on PAYPAL and neither did TOMTOP answer this.
I want to warn you from this scam company. Don't trust TomTop. Don't buy on Tomtop.
Ótimo site, produto entregue perfeito e rápido
Não tive nenhum problema.
O produto está funcionando, não posso atestar nada sobre
A garantia caso precise.
заказал телефон оплатил его написали что отослали и уже 4 месяца жду пишу на сайт в том топ они даже не отвечают короче зашкерили бабло себе так что смотрите это уже второй раз кошелек заказал но занего хоть копейки вернули
Ótima loja, envio rapido, recebi meu smartphone Leeco lê Max 2 em 17 dias corridos e estou muito satisfeito com o mesmo, tudo funciona perfeitamente.
Me tornei um fã dessa loja já fiz outras compras e sempre enviam com rapidez, se tem alguma demora para chegar em sua residência e devido a demora no desembaraço da alfândega e correios
I am satisfied with selection of goods and prices.
Delivery is slow because of long distances, but satisfying.
I recommend goods, prices, and sellers.
Great Support and attendace, I have been a customer for several years and I have never had problems, deliveries in 10-15 and good treatment.
100% recommended.
Tenho comprado varios equipamentos e até ao momento só posso dizer bem, bons preços e até agora o suporte pareceu-me ser bom.
Después de pagar el precio que indicaba la página, cuando el transportista me llamó para entregar mi pedido, me solicitó unos impuestos aduaneros que no estaban indicados... el 50% del coste... envié un mail quejándome y ordenaron devolver el paquete a la fábrica. Así que! NO RECIBIÍ MI PEDIDO Y NO QUIEREN DEVOLVERME EL DINERO!.
Dear customer, i see the point you mentioned in the review, please kindly let me know your order number and email address as well, i will check this problem and help you to solve it.
Great site, timely delivery when needed support responds quickly to meet customer need, good prices.
I´m so happy buying at TomTop. Tom Top is always the a great site to buy my goods.
Try and you´l see what I mean.
Umas das melhores lojas ótimas ofertas ótimos preços. Já recomendei pra vários amigos. Recomendado a todos.
Its a good site to buy technology like drone
Good assistance. Can download app, its very easy to use and you can buy items in the app.
Flash Deals are cheap! Because it is so cheap, I bought multiple items with the same item. Especially the SD card64G and the XK K 110 RTF helicopter are special.
After few days I've payed for an order, they send me an email to ask extra charge... I reply to delete my order and refound my payment.
They never reply to my several emails (sent to different mail address: *******@tomtop.com; *******@tomtop.com; *******@tomtop.com, and via facebook) and no reply by ph **************
The order is still "processing" and they no give me back the money yet
Dear customer, i am very sorry to see this review, please kindly advise me your order number and email address, i will help you to check this order and refund the money to you as soon as possible.
La compra que hice fue gastando me muy poco y con bastante calidad de producto para lo que me gaste. Estoy muy satisfecho de la compra realizada
Waste of money and time here.
Worst site do not buy here.
Do not waste your money.
I did not received the item and money also not refunded.
Dear customer, i see the point you mentioned in the review, please kindly let me know your order number and email address as well, i will check this problem and help you to solve it.
Despite many feedback saying the customer service doesn't respond, I placed an order and later on I asked a question about my order. The response came pretty quickly and the delivery took place much exactly as they had put on the site. I will buy again from TomTop.
I am working on making my house a lot smarter with the use of Xiaomi smarthome products.
I always look for the best price... Tomtop did some great flashsales on the Xiaomi Yeelight bulbs and where one of the cheapest on the worldwideweb.
Considering the fact that u can use PayPal as payment option gives u a "no-risk" policy for things like 'missing/wrong or damaged' goods.
I ordered a couple of times and Received everything in a great state! Never had any problems. Shipping time is very good. Orders can be tracked and received everything within 20 days.
The Tomtop android App operates smooth and is easy to use. It shows that they invest in service to provide the costumers An excellent shopping experience on their desktop website and App.
When you order goods u gain points that u can use on the next order as a discount! When receiving a product u can comment on their site and give a review for other costumers to Read which can help u decide if u buy it or not.
I really recommend this site to other buyers, especially when u a PayPal user..
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer, i see the point you mentioned in the review, please kindly let me know your order number and email address as well, i will check this problem and help you to solve it.