Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
This summary is generated by AI, based on text from customer reviews
Tomtop.com is a great webshop (app) and is a "store", that I have only had positive experiences with. They have a great selection of different many items at an affordable price. One should keep in mind that price and quality are usually followed. And they have a good customer service, where you can get help with most of the problems you might encounter. Great website with fun gadget.
Otimo Site de Compras Internacional amei de mais E recomendo ele a Todos suporte 100% atualizado comprei meus itens e chegou rapido com otima qualidade de embalagem tomtop e um dos melhores site
Good price and serious seller! I buy more from he and from now all it's all right. Just a single problem and now i wait to resolve this.
Worst service ever...
Answering only after 3 emails (in 10 days).
Only problems with the service.
Sended one item back and I get a other one refunded
No communication with that problem
Muy buena pagina con excelentes precios y mercancia me parece una de las mejores paginas de venta en linea
I m bery satisfied! Very fast shipping!
Everything as i expected!
I m gonna order again some stufs which
I d love to have them!
Muito confiável precisa melhorar a forma de envio de chegada meu fidget spinner nunca chegou ja fez 60 dias
Did not deliver my purchased item on 08/07/2017. I'm afraid I will not receive and lose the money I invested.
Dear customer,
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address?
So that i can check the details and supply you the latest shipping information or do something needful to push the carrier to deliver the goods sooner.
Thank you very much for your patience and lookinf forwar to see your prompt reply.
Tomtop.com
Hello, I bought a Geonote S4 smartphone in April/17. I am totally satisfied with my purchase on TOMTOP. The price and the quality of the product corresponded to my expectation. The delivery took place within the deadline informed, without major complications. In fact, I already made another purchase on the site and I intend to carry out another purchase later this year.
They had the lowest price on the drone I wanted and it arrived a day earlier than estimated. What more could you ask for?
Prodotto come da descrizione, arrivato in anticipo, buon rapporto qualità prezzo. Non è la solita cineseria ma prodotto di qualità a costo onesto.
Fantastic smartphone. I will buying two other phone for my friends. For me
Always arrive my items,= 0 problem
Good quality
In one month i had many products from here :)
For me
Always arrive my items,= 0 problem
Good quality
In one month i had many products from here :)
I am regular customer of this website. Always great experience. Nice service and they are good at shipping.
Recomendo o site a todos! Fiz uma compra e adorei meu produto. Chegou muito rápido. Comprarei mais produtos.
Recomendo a loja. Envio muito rápido. Pós vendas muito bom! Produto chegou bem embalado, sem nenhum problema! Produto de alta qualidade!
The site is good for buying and gives good product for price. The shipping is very long but it's always there and well packed.
All products are original with good quality. Highly recommended. Fast shipping. Good customer care. Easy payment method.
I did not received my parcel that was ordered 12 July 2017. They can't tell me where my parcel is. The only feed back I get is "check you Post Office"
Dear customer,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
I recommend this website
It was a really attractive price and everything came as I wish
Thank you very much will order again
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to support@tomtop.com. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear customer,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com