TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
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TomTopReviews 3,474

2.9
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TomTop Reviews Summary

Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.

This summary is generated by AI, based on text from customer reviews

service
293
value
296
shipping
298
returns
221
quality
279
Denmark
1 review
0 helpful votes
Follow Per H.
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Tomtop.com is a great webshop (app) and is a "store", that I have only had positive experiences with. They have a great selection of different many items at an affordable price. One should keep in mind that price and quality are usually followed. And they have a good customer service, where you can get help with most of the problems you might encounter. Great website with fun gadget.

Date of experience: October 7, 2017
Brazil
1 review
0 helpful votes
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Otimo Site de Compras Internacional amei de mais E recomendo ele a Todos suporte 100% atualizado comprei meus itens e chegou rapido com otima qualidade de embalagem tomtop e um dos melhores site

Date of experience: October 7, 2017
Romania
1 review
1 helpful vote
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Good seller!
October 7, 2017

Good price and serious seller! I buy more from he and from now all it's all right. Just a single problem and now i wait to resolve this.

Date of experience: October 7, 2017
Germany
1 review
0 helpful votes
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Very bad service
October 7, 2017

Worst service ever...
Answering only after 3 emails (in 10 days).
Only problems with the service.

Sended one item back and I get a other one refunded
No communication with that problem

Date of experience: October 7, 2017
shamy z. TomTop Rep
over a year old

Dear customer,
Thank you very much for your comment.

Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.

Please feel free to contact us by email support@tomtop.com

For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.

Tomtop.com

Mexico
1 review
0 helpful votes
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Excelente pagina
October 7, 2017

Muy buena pagina con excelentes precios y mercancia me parece una de las mejores paginas de venta en linea

Date of experience: October 6, 2017
Greece
1 review
0 helpful votes
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I m very pleased!
October 7, 2017

I m bery satisfied! Very fast shipping!
Everything as i expected!
I m gonna order again some stufs which
I d love to have them!

Date of experience: October 6, 2017
Brazil
1 review
0 helpful votes
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Muito bom
October 7, 2017

Muito confiável precisa melhorar a forma de envio de chegada meu fidget spinner nunca chegou ja fez 60 dias

Date of experience: October 6, 2017
Brazil
1 review
0 helpful votes
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Tomtop nunca mais
October 6, 2017

Did not deliver my purchased item on 08/07/2017. I'm afraid I will not receive and lose the money I invested.

Date of experience: October 6, 2017
shamy z. TomTop Rep
over a year old

Dear customer,
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address?
So that i can check the details and supply you the latest shipping information or do something needful to push the carrier to deliver the goods sooner.
Thank you very much for your patience and lookinf forwar to see your prompt reply.

Tomtop.com

Brazil
1 review
0 helpful votes
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Hello, I bought a Geonote S4 smartphone in April/17. I am totally satisfied with my purchase on TOMTOP. The price and the quality of the product corresponded to my expectation. The delivery took place within the deadline informed, without major complications. In fact, I already made another purchase on the site and I intend to carry out another purchase later this year.

Date of experience: October 6, 2017
Texas
1 review
0 helpful votes
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They had the lowest price on the drone I wanted and it arrived a day earlier than estimated. What more could you ask for?

Date of experience: October 6, 2017
Italy
1 review
0 helpful votes
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Ottimo
October 7, 2017

Prodotto come da descrizione, arrivato in anticipo, buon rapporto qualità prezzo. Non è la solita cineseria ma prodotto di qualità a costo onesto.

Date of experience: October 6, 2017
Italy
1 review
0 helpful votes
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Fantastic
October 7, 2017

Fantastic smartphone. I will buying two other phone for my friends. For me
Always arrive my items,= 0 problem
Good quality
In one month i had many products from here :)

Date of experience: October 6, 2017
Spain
2 reviews
3 helpful votes
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Really good and fast
October 6, 2017

For me
Always arrive my items,= 0 problem
Good quality
In one month i had many products from here :)

Date of experience: October 6, 2017
India
1 review
1 helpful vote
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Great deals
October 6, 2017

I am regular customer of this website. Always great experience. Nice service and they are good at shipping.

Date of experience: October 6, 2017
Brazil
1 review
1 helpful vote
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Recomendo o site a todos! Fiz uma compra e adorei meu produto. Chegou muito rápido. Comprarei mais produtos.

Date of experience: October 6, 2017
Brazil
1 review
1 helpful vote
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Altamente recomendada
October 6, 2017

Recomendo a loja. Envio muito rápido. Pós vendas muito bom! Produto chegou bem embalado, sem nenhum problema! Produto de alta qualidade!

Date of experience: October 6, 2017
France
1 review
1 helpful vote
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Very good site
October 6, 2017

The site is good for buying and gives good product for price. The shipping is very long but it's always there and well packed.

Date of experience: October 5, 2017
Cambodia
1 review
1 helpful vote
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All products are original with good quality. Highly recommended. Fast shipping. Good customer care. Easy payment method.

Date of experience: October 5, 2017
South Africa
1 review
3 helpful votes
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Bad customer service
October 5, 2017

I did not received my parcel that was ordered 12 July 2017. They can't tell me where my parcel is. The only feed back I get is "check you Post Office"

Date of experience: October 5, 2017
shamy z. TomTop Rep
over a year old

Dear customer,
Thank you very much for your comment.

Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.

Please feel free to contact us by email support@tomtop.com

For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.

Tomtop.com

France
1 review
1 helpful vote
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I recommend Tomtop
October 5, 2017

I recommend this website
It was a really attractive price and everything came as I wish
Thank you very much will order again

Date of experience: October 5, 2017

From the business

Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


tomtop.com
Shenzhen, GD, China
+141