TomTopReviews 3,471

I had the same experience from eBay seller TomTop-w that another reviewer here had. I purchased a wireless mouse; it worked, so I left positive feedback and then purchased a second one. This one was defective. I contacted TomTop. They asked me very nicely to take the mouse to a repair shop to get it fixed and they would reimburse me $2 to get it fixed. I responded that no repair shop would fix it for $2. They again responded asking me to get it fixed for $3. This back-and-forth went on until the eBay/Paypal claim period was over. They never gave a refund, never authorized return, never sent a replacement. I lost 100 percent of the purchase price.

I initially bought from TomTop on ebay when buying a high quality 2-in-1 lightning and micro usb cable. The product arrived in a timely manner and the quality is exactly as described. I then received an email from tomtop.com and decided to buy directly from their website and it was just as safe and secure as it was on ebay. Paypal was used for both transactions and I received my items promptly and got what I ordered. They have lots of great deals and I plan to check back whenever I need something. Great seller with quality items and good deals. Highly recommend.

I have now shopped at TomTop for well over a year on and off. Overall the shopping experience has been well above average. Most of the products arrive in a timely fashion and work as well as or above expected. Of course, there are anomalies and when you are spending pennies on the dollar and buying knock-offs, this can be expected. They have been pretty good at resolving issues with both shipping and product issues, usually resolved within a couple weeks from the issue itself.

My orders are processed immediately after my bank releases the funds, and in no time it's shipped to Ghana, West Africa, after about 17 days my package is in, and collected from the post office without paying any charge. I am very satisfied with their response time, and shipping times. Products cost less and overall, I receive my items free of charges

"The items I bought was in great shape just beautiful. I've received many many complements, I tell all where the came from Tom Top. Well, all i can say EVERY THING WILL BE CHANGE.

Ordered phone charger pads on 2/2/ 2015 have never received anything from them, they say they have festivals going on, or the lastest was tomb sweeping and no one in office, please do not waste your money as i have steve bald it is now 6 months since my order i hav never been givin my money back or why they cant send what i ordered very very poor service steve bald

I ordered several automotive items from TomTop including some fuel and coolant fittings along with several feet of stainless braided fuel hose.

When my order arrived, I found the hose was cut into 1-foot pieces, labelled and put into little plastic bags. I wrote about the problem and the 'Customer Service' agent claimed not to understand why that was a problem -- even after explaining it three times. (FYI: When you order a length of any hose product by the foot -- unless otherwise stated -- it is understood that means 'all in one piece,' duh.)

After six weeks of going back and forth (Hey, I was curious and wanted to know, "Were they stupid or dishonest?"), they still wouldn't acknowledge or refund the defective merchandise. Wisely, however, I had paid through PayPal and a Credit Card so I ended up getting my money back.

The worst thing, though, all but one of the other items were mis-sized or didn't work... and that one item was of exceptionally poor quality. They are now on my ever-growing black list of sleazy Chinese sellers.

In the end, I concluded they were both stupid AND dishonest but, either way, it's all the same thing:

DON'T BUY from TomTop.

I purchased a screen mirroring box through these guys on Newegg.com. The product came in broken out of the box. It had no instruction, and nothing to work with. I used 5 different devices to test it, just to make sure I wasn't doing anything wrong and never got it to work. After contacting TomTop, they emailed me something that looked like instructions (all chinglish), but still didn't offer any actual support or insight on the product or troubleshooting the product. Finally, I decided to return the device, and had to pay my own return shipping. After receiving it back, they deducted a restocking fee and claim that everything is working. This place is a joke, save your money.