TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
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TomTop

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Chile
3 reviews
7 helpful votes
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He does not answer the emails and after a long time they offer me a refund of 5 dollars and the product costs 25 dollars.

Order CN18I09W1621-YIH52U

Date of experience: September 9, 2017
shamy z. TomTop Rep
over a year old

Dear customer, i am very sorry for making you feel be ignored, please kindly let me know your order number and inquiry, i will check for you and supply a solution.

Ukraine
1 review
0 helpful votes
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TOMTOP
November 20, 2015

Bought in this shop. Very good shop with a large assortment

Date of experience: November 20, 2015
Algeria
2 reviews
1 helpful vote
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GREAT
November 30, 2015

GReat and awesome and the shopping website
Thank you so much

Date of experience: November 30, 2015
Slovakia
1 review
0 helpful votes
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Ok. SUPER...
August 3, 2017

Ok. SUPER...

I am very happy and I give 5 stars for communication and speed...

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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EXCELLENT SERVICE
August 21, 2017

EXCELLENT SERVICE GOOD PRODUCT ON TIME DELIVERY AS PER THEY SAY.
CONFIRMATION IS GOOD PAYMENT IS SECURE BY PAYPAL... PRODUCT IS AS SAME AS IN WEBSITE

Date of experience: August 21, 2017
Arizona
1 review
0 helpful votes
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GREAT SERVICE
June 17, 2017

GOOD PRODUCTS, SHIPPING ON TIME, NO PROBLEMS, SHIPPED PRODUCTS ARRIVE IN GOOD SHAPE, PACKAGES SECURE.

Date of experience: June 16, 2017
Brazil
1 review
0 helpful votes
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The site is very good!
August 23, 2017

I RECEIVED THE PRODUCT ON A REASONABLE PERIOD AND IN PERFECT CONDITIONS.
THE PRICE IS GOOD AND THE PRODUCT ALSO.
THANKS.

Date of experience: August 23, 2017
RU
1 review
1 helpful vote
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Great site!
November 3, 2016

Great site, great service! Low prices, nice support, fast delivery!

Date of experience: November 2, 2016
RU
1 review
3 helpful votes
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Excellent
November 10, 2016

The best shop i ever buy. Good price, good quality

Date of experience: November 9, 2016
Japan
1 review
4 helpful votes
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Bad
February 18, 2017

Item not worked but your shop is no change.
And no answers. Very bud shop.
I want change my item.

Date of experience: February 18, 2017
shamy z. TomTop Rep
over a year old

Okay, my dear client, i will help you, pls let me know your order number and email address first or i can't search your order on our system.

GB
1 review
1 helpful vote
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The web site is easy to follow and delivery is both reasonable and excellent.

Date of experience: December 11, 2016
Portugal
2 reviews
1 helpful vote
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Great store
July 24, 2016

Good store, prices are the lowest in the internet, support is good and shipping is fast.

Date of experience: July 24, 2016
Italy
1 review
0 helpful votes
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King of shopping on line
February 14, 2017

Very good prices and good items. I suggest it.
Shipping is very fast, and packaging is well done...

Date of experience: February 14, 2017
Mississippi
1 review
4 helpful votes
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No package
September 27, 2016

We have not received our helicopter. They have taken our payment. What's wrong

Date of experience: September 27, 2016
shamy z. TomTop Rep
over a year old

Dear Customer,

Sorry for the inconvenience we may have brought.
Please tell us your order number, we can check what the status of your order.
Usually it takes about 7-15 business days for delivery from China, 3-5 business days from oversea warehouse.

If possible, please send email to support@tomtop.com, then we will check and give you a solution.
Thanks.

Best regards
Customer service from tomtop.com

Saudi Arabia
1 review
3 helpful votes
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No one cares
January 16, 2018

No one cares
Order
Lateness
Very
He did not receive
No one cares
Order
Lateness
Very
He did not receive

Date of experience: January 16, 2018
shamy z. TomTop Rep
over a year old

Dear halim h,

I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.

Tomtop.com

Israel
1 review
0 helpful votes
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Superior quality products and constant availability of products!

Date of experience: November 30, 2015
Ireland
1 review
0 helpful votes
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Quality Service A+
February 19, 2016

Great website, great value with high quality. Recommended.

Date of experience: February 19, 2016
France
1 review
1 helpful vote
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Super sites
October 17, 2017

Des bonnes affaires et des descriptions correct, je recommande fortement, la livraison reste assez rapide

Date of experience: October 16, 2017
RU
1 review
0 helpful votes
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I recommend to shop on this site. Many times shopped here, the goods are delivered quickly

Date of experience: July 24, 2016
Japan
1 review
0 helpful votes
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Very good shop
March 12, 2017

Absolute fantastic products paired with really good prices and a top service
Bought RC Transmitters from the german TomTop shop

Date of experience: March 12, 2017

Overview

TomTop has a rating of 2.9 stars from 3,474 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TomTop most frequently mention customer service, tracking number and credit card. TomTop ranks 5th among Wholesale sites.

service
293
value
296
shipping
298
returns
221
quality
279
This company responds to reviews on average within 1 day
+141