Ok. SUPER...
I am very happy and I give 5 stars for communication and speed...
EXCELLENT SERVICE GOOD PRODUCT ON TIME DELIVERY AS PER THEY SAY.
CONFIRMATION IS GOOD PAYMENT IS SECURE BY PAYPAL... PRODUCT IS AS SAME AS IN WEBSITE
GOOD PRODUCTS, SHIPPING ON TIME, NO PROBLEMS, SHIPPED PRODUCTS ARRIVE IN GOOD SHAPE, PACKAGES SECURE.
I RECEIVED THE PRODUCT ON A REASONABLE PERIOD AND IN PERFECT CONDITIONS.
THE PRICE IS GOOD AND THE PRODUCT ALSO.
THANKS.
Great site, great service! Low prices, nice support, fast delivery!
Item not worked but your shop is no change.
And no answers. Very bud shop.
I want change my item.
Okay, my dear client, i will help you, pls let me know your order number and email address first or i can't search your order on our system.
Good store, prices are the lowest in the internet, support is good and shipping is fast.
Very good prices and good items. I suggest it.
Shipping is very fast, and packaging is well done...
We have not received our helicopter. They have taken our payment. What's wrong
Dear Customer,
Sorry for the inconvenience we may have brought.
Please tell us your order number, we can check what the status of your order.
Usually it takes about 7-15 business days for delivery from China, 3-5 business days from oversea warehouse.
If possible, please send email to support@tomtop.com, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com
No one cares
Order
Lateness
Very
He did not receive
No one cares
Order
Lateness
Very
He did not receive
Dear halim h,
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
Tomtop.com
Superior quality products and constant availability of products!
Great website, great value with high quality. Recommended.
Des bonnes affaires et des descriptions correct, je recommande fortement, la livraison reste assez rapide
I recommend to shop on this site. Many times shopped here, the goods are delivered quickly
Absolute fantastic products paired with really good prices and a top service
Bought RC Transmitters from the german TomTop shop
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to support@tomtop.com. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
TomTop has a rating of 2.9 stars from 3,474 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TomTop most frequently mention customer service, tracking number and credit card. TomTop ranks 5th among Wholesale sites.
Dear customer, i am very sorry for making you feel be ignored, please kindly let me know your order number and inquiry, i will check for you and supply a solution.