Good selection of products, RC toys, electronics for TV and smartphones, delivery is good with fast response from support whenever you need.
DO NOT RECOMMEND! Store tomtop after paying for the order may ask for additional money. Also this dishonest shop rejects cashbacks for orders that have long been received, it's already 4 orders!
Orders: AA17H08S2827-JVPHCN, AA17H08S3251-ZMNXVI, AA17H08S2310-XD4CZW, AA17G30R5031-DZ3USQ
I have bought one VR glasses for my mobile and I have received them properly, expected time for a package of china and correct quality.
Tomtop stool my 160$. After 3 months my order still not recived.
Sevral time send a email. They send only a fake tracking number
Easy ordering
A lot of comprehensive comparing product
Arrive as expected
Got charge of import tax less than expected as well
I ordered an item all the way from Durban in South Africa, the item was delivered in about 25 working days.
I ordered iGS10 GPS, speed sensor and bike mount, great products very satisfied.
I recommend Tom Top.
No respect of shipment time
No replies at emails
I'm still waiting shipment
Just incredible they still exist in internet
The quality of the product is good, the delivery time was exactly as stated on the order. I would order again from TOMTOP.
Products have good prices. Good delivery. Traditional trusting. A Lot of prossibilities payment. I commend, I love shop Thereza!
Very good site, I recommend, I made a purchase of LEECO x829, arrived in the right time, well packed. Liked it
I am very satisfied with service received with TOMTOP. Very professional service and received my goods swiftly and in perfect condition.
They sent me a defective item drone. The controller would not pair with the drone. That started a frustrating and time consuming process that took weeks and I ended up with a $22 refund for a $40 item. I had to submit a dispute with paypal for a refund to get a response from them. They wore me down and I accepted a partial settlement. One of the reasons I settled was that I checked how much shipping to China from the US was. It would have cost me about what I paid for the item, possibly more. Keep this in mind if you buy something from them. There are too many good sellers out there to buy from toptom.
Before I submitted the dispute with paypal I tried working with their support. First they wanted a video of the problem. I sent it. They said they have no way of reading the video. It was an mp4 file. I suggest that since it was one of the most common video formats that they find a way.
They responded with suggestions which I tried. None worked. Then it got interesting. The email thread we were using back and forth was suddenly receiving a delivery failure "550 Mail content denied". Strange that this thread started to be blocked. I was able to send a test email and it wasn't blocked. I wonder if they blocked the email based on certain content like maybe the order # od paypal dispute #.
I found another email for them that was listed in the paypal dispute information. I sent another email. They asked for a video. I told them i already sent one. They offered my a $15 refund. I said I would take $30. They said $20. Told them no. They said the best they could do was $22. As I mentioned I took it because this has been WAY too time consuming. Also the next step would be to file a claim and I was risking that they would ask me to return the item. Shipping to China would have possibly been more that I paid for the item.
REGARDING TOMTOP's REPLY BELOW:
Interesting. Now you're saying that I can return it? Why wasn't this option given to me over the 3+ weeks and numerous emails when I had the paypal dispute open?
It doesn't matter. I checked with the USPS and it would cost me $60 to return a $40 item. THAT'S MY POINT. The Tomtop warranty is useless. There are too many good sellers out there to risk buying anything from tomtop.
Dear Kenny B.
Thank you very much for placing your order with tomtop.
As your review mentioned, the item you received is not functioned properly, Please kindly ship it back, we will test it carefully and supply you a solution as soon as we can. Please be easy, you will have a workable drone in perfect condition eventually.
Looking forward to see your prompt reply.
Tomtop.com
I really enjoy buying things with TOM TOP because of the fast delivery system. They packaging is very nice and strong
Great site, all arrangments were honored.
Fast delivery and good service.
Good prices and a lot of choice.
Exceptional website, secure submission, great prices, Tomtop team very fast and agile to solve problems
Without a doubt I recommend!
For me
Always arrive my items,= 0 problem
Good quality
In one month i had many products from here :)
Great item for a great price, fast delivery from china warehouse. A trackingnumber would make the expreience better
I had only good experiences ordering through TomTop
The vendors are quick in shipping your orders and do communicate easily
Overview
TomTop has a rating of 2.9 stars from 3,474 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TomTop most frequently mention customer service, tracking number and credit card. TomTop ranks 5th among Wholesale sites.
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- Shenzhen, GD, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for unsatisfy purchasing we brought, Would you pls give me your order number and email? We will check it for you, thank you