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Nebraska
1 review
149 helpful votes
Follow Howard H.
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Selling fake cameras
February 20, 2015

Received my camera today and unfortunately it is a fake. Has firmware ver *******V01 that identifies it as an Acmell SD28 that is a copy. So Thank You Tmart for selling fake items. I will not be buying from you any more.

Edit 03-12-15, since I cannot reply to Tmarts response I'll edit my review.

Well it does not say on your web page that it is a SJCAM COPY or what it
Truly is, a Acmell SD28. Two totally different cameras with different features.
You are using SJCAMs model number to sell a cheaper camera and do not seem to
Have any morals about doing so. Also I did not get anyones attention until
I filed a PayPal claim about you sending me a SJCAM counterfeit. You phone contact
Listed on PayPal is false and your LIVE service was not working during normal
Business hours. Now, are you truly a Tmart Rep or just a Tmart paid troll.

Oh, and you did not " issued full refund" paypal took the money back as soon as
Tracking showed you received the camera back. I also paid for the return shipping
Out of my pocket so I lost money because you sold a counterfeit product to me.

Date of experience: February 20, 2015
Tmart T. Tmart.com Rep
over a year old

Dear Howard H.,
Yes, its a copy, but the quality is guaranteed. If the item has any problem.
You can contact with our service to help you.
For your order, our service has issued full refund for you.
Thanks for your support and understanding!
Have a nice day!

Best wishes,
Tmart Service Team

Oregon
1 review
17 helpful votes
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ORDERED A ITEM AND IT DID NOT WORK SPENT 2MO AND 10 EMAIL AND WORKED THROUGH PAYPAL AND NEVER RECEIVED A RETURN LABLE. PAYPAL IS NOT EASEY TO WORK WITH. SENT THEM MANY EMAILS AND NO ANSWERS.

Date of experience: March 30, 2016
Tmart T. Tmart.com Rep
over a year old

Deae walter,
Sorry to hear that. But we do not find your order from your name.so would you please kindly tell us the order# for better checking? Thanks.

New Jersey
1 review
14 helpful votes
Follow Ram B.
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All lies you do will not continue for long. All your products quality is a bull sheet..

Date of experience: January 19, 2016
Tmart T. Tmart.com Rep
over a year old

Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.

Best wishes,
Tmart Service Team

Arizona
1 review
2 helpful votes
Follow Danfeng Z.
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I ordered a light from tmart
The price is more than cheap!
Very good service.
Very satisfied

Date of experience: December 30, 2013
1 review
1 helpful vote
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The cheap products and free shipping is awesome, Too bad that one of the two products came defective, fortunately TMART payed a full refund.

Date of experience: June 23, 2014
Louisiana
1 review
8 helpful votes
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NO DELIVERY BY TIME OF NEED
September 27, 2017

Order # *******ETXBFA
Will withdraw negative review if product received by close business Friday. You have had order # for long time.

Date of experience: September 27, 2017
Tmart T. Tmart.com Rep
over a year old

Dear customer,
It is our honor to help you.

Your order was shipped from HK on 2017-09-15

Here is the tracking#LW849744111CN, you can track it via:
http://www.17track.net/en/

Due to international shipping, the status may not update that timely, hope you can understand.

It usually takes about 3-4 weeks for delivery, but no more than 45 days since shipping date, please wait patiently.

As usual, the customers could receive their package smoothly. Please don't worry.

So would you please wait another 2-3 weeks for it?

Thanks for your patience and understanding in advance!

If you need more help, please feel free to contact with us:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html

Have a nice day.

Netherlands
1 review
1 helpful vote
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Love shopping here@ tmart.
May 13, 2015

This website they take care of work. Send reports when they ship items out. Thanks tmart

Date of experience: May 13, 2015
Australia
1 review
1 helpful vote
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I purchased a 6604_4 Channel CCTV_DVR security system for just $75 (without hardrive).
My intention was to install a 250Gig PC hardrive i had spare.

I assembled the unit okay and the essential things seemed to work, i have purchased
Chinese surveillance recorders before and was aware that many of the extra features like
The recording schedule and GUI interface simply don't work very well, if at all. But at $75,
Who cares? So long as it records!. Unfortunately the unit 'recorded' for only a few
Days. You see -- the standard hardrive you have in a PC is-not designed for continuous
Recording. You must have a SURVEILLANCE GRADE hardrive designed specifically for a security system.
I didn't know that! There is nothing in the documentation or the advertisement to indicate
That a special hardrive is required.

It took me months to troubleshoot and i had to take the risk on the purchase of a 'PURPLE' series hardrive from Western Digital to resolve this issue.

I am happy with the product now. All i wanted to do is leave a friendly message
For other people who purchase the item to be aware of the Hardrive specification.
I tried posting the information twice (without negative feedback) but they refuse to publish it.

It is such a shame because i have had such a good experience with them in
The past (and i will still buy from them in the future). It's just that
Constructive feedback can be very informative and allows people to make an
Informed decision when they buy. It's cost me an additional $90 for the
Special hardrive which i would have factored-in before i bought it.

Overall it was a reasonable deal and not the bargain I had hoped for. I still give them 3-stars
Because i have had GOOD feedback from their customer service people in the past.

Date of experience: November 1, 2014
Washington
1 review
14 helpful votes
Follow Keith T.
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What a joke!
April 29, 2016

If I could rate lower I would rate in the negatives. I recently purchased a battery replacement for my mother-in-laws laptop. Shipping told me it would be here in 2 days and it took 2 weeks, I shrugged this one off. Then, once it finally arrived I installed the battery and it shut the laptop down upon installation. I did tons of troubleshooting, the first one I got to identify for a short period of time but would not charge. I contacted customer service and informed them of everything, they asked me questions about the battery, laptop as customer service should. However, very impatient people to deal with, seeing I was trying to talk to them, cook dinner for my family and handle 2 children in the middle of it all. I finally got them to send me another replacement. AGAIN I was told a couple days and it took 2 weeks. Once again, I received the battery and did not work at all, no matter what trouble shooting I did. AGAIN I contacted customer service via ticket rather than chat, I got asked the same questions and requested to send pictures of the screen (this wasn't hard as neither of the batteries powered the laptop.) I got tired of the charades and requested an immediate full refund. The contacted me a day later telling me to wait a day for the refund (I just got this request today so I've yet to see how long it will take to do a simple refund.)
Here is where it gets insulting to me, I am an IT graduate, I service computers and other electronics in the local area for friends and family and I run my own online retail store. I know for a fact most of you who have been on both sides of customer service know how it works. Whats the term? Ah yes, Customers are always right! And for a business the LAST thing you want to do is make a customer mad, upset or angry. Why? Because angry customers talk, they talk to other potential customers and turn these potential customers away from your business. So Tmart, instead of replying to me and telling me how sorry you are for the issues for the 4th time. Try practicing some real customer service, notice you have a customer that is more than upset at your service and just want's a refund and to be done with your services and products that do not work. (Believe me there are many more sites I can blast my review on.)

Date of experience: April 29, 2016
Tmart T. Tmart.com Rep
over a year old

Dear customer,
Sorry for inconvenience caused.And we do not find your order from your name.So would you please tell us the order# for check? Please don't worry, we will give you a best solution after verify. Thanks for your cooperation.

Germany
1 review
6 helpful votes
Follow Hney W.
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I finally received my order, A phone for my daughter, At first there was a problem. BUT good service, my daughter is delighted with it
Only $80-FINE

Date of experience: September 11, 2014
Canada
1 review
0 helpful votes
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I bought from you 2 items and am very satisfied, The prices are so cheap on Tmart, I really love it

Date of experience: January 23, 2014
Pennsylvania
1 review
8 helpful votes
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Ordered four articles. After waiting for close to a month for delivery, three were bad.

Date of experience: July 15, 2016
Tmart T. Tmart.com Rep
over a year old

Dear Customer,

Sorry to hear that.

We have a QC team who tests your ordered products to make sure they are functioning correctly before they are packed and sent to you. In addition to the normal quality assurance checks, all the goods have passed in the factory line. But sometimes the product will be damaged on the way of shipping, we have return policy for all products you bought from Tmart.com. Please kindly let us know your order number so that we can check it for you, or you can contact us directly by Ticket or Livechat, we will solve the problem for you:

http://helpcenter.tmart.com/ticket/index

Thank you for your understanding.

Best Regards,
CS Team of Tmart.com

Viet Nam
1 review
0 helpful votes
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Efficient: I was kept informed of the delivery and received the product without any worries.

Date of experience: November 24, 2013
Hungary
2 reviews
2 helpful votes
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Great store
November 28, 2013

Great store. I like the plenty of products they have and the prices are excellent.

Date of experience: November 28, 2013
Ohio
1 review
0 helpful votes
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I have enjoyed shopping on Tmart and would love it if everyone knew about it.

Date of experience: August 22, 2016
Indonesia
1 review
0 helpful votes
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Love
April 7, 2015

Love! It takes a month to get to my place but it's fine! The best part is the free shipping.

Date of experience: April 7, 2015
Illinois
1 review
0 helpful votes
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"I'm very happy buying Tmart
April 21, 2015

They have great products, prices are very good and very fast shipments.
Excellent"

Date of experience: April 21, 2015
Greece
1 review
1 helpful vote
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Solar Awesome
May 6, 2015

Works great. Lights up very bright. So far so good make the yard, garden look very nice

Date of experience: May 6, 2015
Washington
1 review
3 helpful votes
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Don't buy from China
December 22, 2014

Don't buy from China. China supports that lunatic dictator in North Korea

Date of experience: December 22, 2014
Arkansas
2 reviews
3 helpful votes
Follow VATISHA D.
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This site is amazing they have decent products for decent prices and the shipping is super fast.

Date of experience: May 17, 2014

Overview

Tmart.com has a rating of 2.4 stars from 1,076 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tmart.com most frequently mention customer service, credit card and tracking number. Tmart.com ranks 25th among Electronics sites.

service
171
value
161
shipping
167
returns
139
quality
159