Great site, many inexpensive products from reptutable manufacturers, and you can't beat free shipping!
Item is ok. Hope you can improve in some solving procedures, such as exchangement, it really costed me a long time
I'm excited my Iphone5 charger is here been waiting some time but it's in good condition and works perfectly at a great price.
My daughter loves the pink earmuffs quite well, thanks, But Please improve your website to include better status update.
I order the iPhone 5 keyboard and l love it I could not believe how cheap it was and it works really good thanks to Tmart!
I bought a 8GB USB, but TMART informed me that was out of stock then and they said they can ship me a 16 GB one, you know, I was so surpriced at this, but finally, I got the 16 GB one, quite cool.
POOR CUSTOMER SERVICE & SLOW SHIPPING
I ordered an item with description: Touch Screen Digitizer Replacement with Tools Kit + Adhesive for iPhone 4S White SKU: BD*******
CUSTOMER SERVICE
I received screen with no digitizer.
Talking with customer service rep Joyce (screen name sweetie) via live messenger chat, she promptly says "Sorry, you order wrong item. Digitizer is not included. You should have ordered..."
Upon request for RMA i was told i would need to pay for return shipping since incorrect order is my fault.
When i respectfully disagreed and requested an explanation in product description where it mentions digitizer is not included, Joyce/sweetie stopped all communication.
SHIPPING
When i mentioned i had not yet received part of the order i was told "shipment is coming from Hong Kong, please wait minimum 20 days". In todays day, down electronics must wait 20 days for order to arrive? Really?
Items that have been received correctly have been of good quality and worked correctly.
I bought a 40 dollar drone I bought it and a weak later I got an email saying sorry your item will not be shipped and I got no refunds
Beautiful Silver Bracelet and it is cheap, so good;-)
Good service, i like it and want to introduce it to others
This battery took only 6 days to come from Hong Kong in use and working fine, have used Tmart again, reasonable prices quick delivery.
I checked my track ID, shown:
2014-08-25 00:00, sent
2014-09-15 00:00, Delivered
Delivery took a little longer than i expected, but products great!
Bought a AUTEL OBD2 Reader@ a great price. Shipping is fast. I noticed all shipping is free. The Company respond promptly to questions via e-mail.
I have a great experience with shopping on TMART, Shipment to the Germany takes 3-4 weeks, Great products low price...
Ordered item on the Wednesday at 6 pm and delivered to USA by 4 pm the next day - unbelievable I still can't workout how you did it
Love everything I bought from here, but if the delivery time can be some faster, it will be better.
Do not shop at Tmart. It is a scam.
I lost my money and my time dealing with then
Overall I can say that though not the best, but it is a great set especially considering the price.
I was shopping around for a Walkera V120D02S, found all the best deals, and while tmart wasn't the best deal ($229.99), but they were offering 24 hour shipping from a US Warehouse, so I thought perfect! Worth the extra $15... (Amain.com had the next best deal).
I ordered it on February 27th, and here I am on March 5th and it still hasn't been picked up by the shipping carrier, hell I didn't even get my tracking number until yesterday.
The first time I contacted their Live Support (3 days after purchase) they said there was a problem with my payment, despite their own website saying the payment had been successfully processed, and Paypal verifying that. They wanted me to send a picture of my credit card to confirm, NO FKN WAY.
Finally they were convinced I had paid for the item and blamed it on a "computer delay" and they said my item would ship that day... The next day I check and surprise surprise it's still not shipped, I enter Live Support once again, this time I am told it will ship within 12 hours (it was 7PM at the time) and I specifically asked if they meant by 7AM EDT and they said yes. Woke up the next day and checked (it was 7:45AM) and still not shipped! This time I'm livid, I contact Live Support again and this time they give me a tracking number with zero explanation on why my order has been delayed so long. I have had the tracking number for over 30 hours and still it hasn't been picked up by the shipper (FedEx).
Terrible shipping service... It's like they don't even care... At least Banggood ships within 24 hours!
Dear Richard K.,
Sorry for all inconvenience caused by us.
We will feedback to our manager then do our best improve it.
Here we sent you 100 points as compensation.
Sorry for any inconvenience caused by us.we apologize to you sincerely.
Best wishes,
Tmart.com
Overview
Tmart.com has a rating of 2.4 stars from 1,076 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tmart.com most frequently mention customer service, credit card and tracking number. Tmart.com ranks 25th among Electronics sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Sorry to tell you that we do not find your order via your name.
For this issue, would you please tell us your full name or order number for better checking?
We will do our best to help you verify it and give you a satisfied solution.
In order to be more efficient to solve your problem, you can also try our online service: https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Look forward to your reply.