Keith T.

If I could rate lower I would rate in the negatives. I recently purchased a battery replacement for my mother-in-laws laptop. Shipping told me it would be here in 2 days and it took 2 weeks, I shrugged this one off. Then, once it finally arrived I installed the battery and it shut the laptop down upon installation. I did tons of troubleshooting, the first one I got to identify for a short period of time but would not charge. I contacted customer service and informed them of everything, they asked me questions about the battery, laptop as customer service should. However, very impatient people to deal with, seeing I was trying to talk to them, cook dinner for my family and handle 2 children in the middle of it all. I finally got them to send me another replacement. AGAIN I was told a couple days and it took 2 weeks. Once again, I received the battery and did not work at all, no matter what trouble shooting I did. AGAIN I contacted customer service via ticket rather than chat, I got asked the same questions and requested to send pictures of the screen (this wasn't hard as neither of the batteries powered the laptop.) I got tired of the charades and requested an immediate full refund. The contacted me a day later telling me to wait a day for the refund (I just got this request today so I've yet to see how long it will take to do a simple refund.)
Here is where it gets insulting to me, I am an IT graduate, I service computers and other electronics in the local area for friends and family and I run my own online retail store. I know for a fact most of you who have been on both sides of customer service know how it works. Whats the term? Ah yes, Customers are always right! And for a business the LAST thing you want to do is make a customer mad, upset or angry. Why? Because angry customers talk, they talk to other potential customers and turn these potential customers away from your business. So Tmart, instead of replying to me and telling me how sorry you are for the issues for the 4th time. Try practicing some real customer service, notice you have a customer that is more than upset at your service and just want's a refund and to be done with your services and products that do not work. (Believe me there are many more sites I can blast my review on.)