Tmart.comReviews 1,075

Products are nice looking but don't work or are out of stock, they contact me weeks after the order was placed, the customer service poor not happy I'm a gadget guy and buy qlot but they don't honor the point system or there own policy. Not happy over all

I received JXD388 Quadcopter for Christmas and it's been flying great. But in less than 30 days the rear left propeller stopped turning and the copter will no longer get off the ground. So I spent almost an hour on live-chat with Qiu Stacy on Saturday, Jan. 10th, and after sending a copy of my invoice and a video of the blade not spinning, I was told that the technician wasn't online and that they would email me Monday the 12th to address the problem. Well, Tuesday came around with no contact from Tmart. So I sent them an email asking for a response. Nothing. I've sent emails Wednesday and Thursday. Still nothing. Now it's Friday and we're going into the weekend again without any response. I can only conclude that their customer service stinks and that they have no intention of resolving my problem in any way---even though they offer supposed "warranties". I've very disappointed.

>>>Update: I just spoke with another person at Tmart (Zheng, can't remember the last name), and they were very helpful. Zheng told me that I was sent an email the 14th, and after we talked a bit, I realized that the email address that their response was sent to was that of my wife's---who had bought me to quadcopter for Christmas---and that email is now dead because of a problem related to my ISP (they're still trying to fix it). So Tmart DID send me the response as promised. And after talking with Zheng, I was able to resolve my issue. So I must retract my initial review, and change the one star to five. I am very please with Tmart's service at this point. Hopefully, all will go as planned, and I'll get a fixed copter.

I will continue to hate this sham of a company for as long as i live. Selling lethal prtoducts that can burn your home down and they put on the act that they cannot understand what you are saying to them. There are way better companies out there that sell the same products and they actually care!

Do not be fooled by the weak cut and paste response the posts have received. You will not get help in any way! I lost a lightbulb, a lamp, and a plug socket because of their lethal poor quality products which equates to $60 and they offer a $2 value of points! I hope this company goes out of business really soon

Should have known better. Ordered an Apple SuperDrive, they sent used generic GPS. No paperwork, no phone number, only chat. Waited 16 minutes, told them the problem, they wanted pictures of package and wrong item! When uploaded, I was cut off. Another 15 minutes, same comedy with someone else. Stupid me, then I read that this is way of life for this company. DON'T BUY FROM THEM!

I have signed up on Tmart for a year and I have ordered from Tmart upto now more than 10 times, more than 30 items. Finally I can say that I am satisfied with the quality of the items and with the support service also. They are very helpful, fast, and friendly. Therefore I recommend them.

As impatient as I may be, this is just getting stupid. I ordered on December 29 and it said it would ship in 7-25 days. I noticed right as I clicked to order that I had mistyped my shipping address, so I submitted a ticket right away to have it changed. It says they will send an email informing me of the solution or further instructions within 24 hours or 2 days on weekends or holidays. Here I am, on January 11, and nothing has been done with ANYTHING. Not only is my ticket status not even listed as a possible status for a ticket (Awaiting Customer Service Reply), but my item has not been shipped yet. Tmart.Com says my item shipped the day of my order, yet USPS says only that they have been notified that it is going to be shipped. Tmart just became my LAST resort for anything...

I have bought here a couple of times and I've had no problems at all. The first time I bought on Tmart it took less than a week to arrive. Everytime I've had any question about my orders they have nicely answered to me, and the items I've bought were surprisingly good for such a cheap price. So, definitely, I stick with them to items such as videogames controllers or nailart supplies.

Tengo mas de dos semanas esperando que envien mi pedido el cual solo me dice "Partly Shipped" me contacte con el servicio al cliente y lo unico que me dicen que tengo que esperar que no saben cuando lo enviaran lo restante de mi pedido, y lo que me enviaron supuesta mente lo hicieron vía DHL pero ni numero de guía tiene.

I found this merchant on google, and i was reading about this to protect myself from scam.
Turns out that T-Mart is really responding on all reviews so i tought it would be a good place to buy something.
So i did, and i was very surprised! Quality of items are good, and they're really cheap. I never returned anything so far as i didn't need to.
Now, for other reviews:
- Site clearly says that you can expect item in 1-7 days if item is on stock near your country otherwise it needs to go from China and it takes almost a month which is fine by me. I suggest for impatient people to go to store and buy what they need.
- People talking about lazy and non-responsive or non-helping support: they are responsive and helping, i get my reponse in a day in average, try that with other merchants. You can see how t-mart responds on bad reviews here so you can imagine that their support is good.

NEVER AGAIN! Ordered it on the 14th, label was printed on the 15th, paid extra for rush delivery, 5-10 days and guess what its the 7th and there is still no shipping info. CS is a joke. Multiple 45 minute conversations that should have taken 10 and all I get is "it will be there you understand?" This website is a joke! Ask for a manger and I get "I no know where the leader is". Again this company is a JOKE!

TMART - JJRC H8C QuadCopter - Total ripoff, piece of crap construction. They take the hand controller unit out of the box and then have the gall to say it was not included in the purchase.
Flimsy, Flimsy cheap plastic construction. The lowest of bad chinese quality
THEY SUK

Tmart is awesome. I got my package earlier than I expected! The Urban Decay lipstick I got was amazing and I really love it. So sad it has been discontinued. :(

Tmart are an absolute dream to order from. Their website is easy to navigate and the product was exactly as described.
I got an eyeshadow palette and it is amazing quality. Super pigmented and beautiful packaging. Great value for money. Super fast shipping to the UK as well. Replied to my queries straight away. Will definitely be ordering from them again in the future.

Have been ordering for last 3 years and items always were as described and every question answered quickly

I have ordered a lot from tmart over the past two years and have nothing but good to say about their products. The quality is good for the price or sometimes great and I have recieved every order I have made.

Love this site. Products are great and the shipping is always quick.

Everything I have got from TMART so far has been exactally as described and very much in my budget...

I ordered a smart fitness watch which arrived without software. They were unable to supply English software or a software link. I have spent hours trying to get a refund. Now they tell me I have to send the item back first and pay the postage. Their policies and customer service are a joke. I have spent at least 4 hours with their stupid "live" customer service and got nowhere. Now I have to wait 12 hours to get details, by email, of how to go about sending the item back. This is the 5th or 6th request where they have promised to send me details by emails. Never even 1 reply. No long term business understanding whatsoever. Abysmal. Why do they not have a simple email for disputes?