Tmart.comReviews 1,075

Defective product. The live chat person could barely communicate with me in English. I sincerely hope they issue me a return address label like they promised...

Website was good and ordering process was good. Product arrived within 15 days which I was happy with considering it came from China to Australia.

From there on it went downhill fast.

Product is faulty.
Only way you can contact them is through the worlds worst online chat expereicen.
Timed out 4 times after 10minutes or so each time.
Have raised dispute through paypal but expect this to be a real saga.

Ordered a toy for Christmas on Dec. 8. Was told it shipped out on Dec9. Checked the tracking number and found that it was still in processing Dec. 16 in China. No further information available on Dec24. So much for a Christmas gift. Their customer support is friendly but NO help.If you have a delivery time limit FORGET IT! Never again! Wish I had read these reviews BEFORE ordering.

Don't buy from China. China supports that lunatic dictator in North Korea

I love Tmart! They have the best products at a fraction of the retail cost. I have only had one issue with an item and they immediately replaced the item. Very easy to order & to deal with. I would reccomend them to anyone... and I do.

Tmart's check out system changed my address (twice) and sent two of my orders to somewhere else in the state.
Online support is poor. Good luck getting someone to chat with you before you get timed out of the system.
Their reply about resending my orders after they get a "Return to Sender" notice (because that is the best option I have to hope for at this point) is that I need to pay another $3 per order to ship them to the right address.
They have already taken enough of my money. I will not give them more.
Fool me once, shame on you... fool me twice, you get a bad review online.

I've just purchased 7 led bulbs (E27 9W 800-900 Lumen 2500-3000K Warm White Light P38 LED Spotlight Bulb (85-265V) and 3 of 7 do not work at all. They are new but they seem to have electronic problems. It is frustrating to find out that Tmart Return Policy is 30% of the purchase to return the products for refund. The Customer Service guy took forever to respond and he said this is the company's policy. So I should have had to pay $40 to return the package on top of ~$150 for defective products. This is definitely my last time ever shopping with these guys. They are cheap but sometimes you are going to pay more than in the local store for stuff that doesn't work. Sorry but they suck.

I really like to shop here because they have so many things you dont see normally in stores, its unique web site. Not only that its hella cheap.! I live in the U. S (california) and the only problems ive experienced is the delivery time from HONG KONG to here. Its SUCKS. I have used your LIVE SUPPORT and was totally satisfied with the info i received, but no more than satisfied. IF MORE PEOPLE USED ENGLISH YOU WOULD BE A BETTER SITE

Gran Pagina, donde los precios son muy razonables, he comprado varias veces y volveré a hacerlo!

If I could put no stars I absolutely would!

I ordered a product more than 3 weeks ago now and although the tool the money straight out of my account that day I received no confirmation email and no shipping or tracking information. 3 Weeks on and i am still without the product or confirmation/shipping info and have had two live chats with customer representative. Neither one could resolve the problem, both promising emails and information would be sent to my email but neither following through. When I told the second person I still hand't received any information after they said they would send it they said I'm sure your parcel will be with you soon but I need to close the chat now. So just finished the conversation with yet again no resolution. I am currently awaiting my 3rd live chat now.

I have now read all the other reviews and It's obviously a scam. They won't tell me where my parcel is or any other details I am now going directly to my bank and sorting it out this way.

STAY CLEAR AND DON'T MAKE THE SAME MISTAKE WE ALL DID

Horrible I mean horrible customer service received a tablet and two days after it wouldn't hold a charge. It was always freezing or just randomly going to black screen contacted customer support informing them I wanted my money back and to give me shipping info and all they replied with was how to fix the problems and none or it worked so i replied again saying still broken and never got a reply! Horrible company they will steal your money and not let you return anything!

Received shipment on time, but solar lights did not work. Spent 30 minutes online with customer help (giant pauses between each response). They said I would receive an email to help. The email told me where the on/off switch was! I replied to the email that I had tried everything and that the lights were not working. I received this answer "To provide more efficient service, our mail service has been closed since November 19th, 2014. You can contact our live supporters whenever you need." Hardly a move towards efficiency, especially during the Christmas period. I then tried twice to speak to them through their customer service live chat. I waited half an hour on both occasions while the line of customers waiting trickled down to about three, only to get kicked out of line each time with the message that the assistants were busy. Seems too much like crookery to me. All I needed was a return shipping label, but there is nowhere to go to get it. DO NOT BUY FROM THIS COMPANY!

I have not been able to get through to customer service. Online seems like the only way and I sit and wait for 45 minutes... then I get kicked out of the chat. I purchased a black Friday camera special that they ran and paid in full. I never got anything. No email. No tracking number. Since they sometimes read this... tmart... email me... *******@hotmail. Com... I would post phone number... but too many crazy ppl.

I have bought many times from Tmart and It always come with good quality. They gave you also A wonderful warranty. And don't forget that the shipment is free! I love buying on Tmart. :)

Good shop of Chinese goods with greate choiсe, normal prices and guarantee. Work with them more than a year.

Actually, tmart is good online store if:

- you're buying less than $5
- you only buy 1 item
- you don't mind product quality
- you don't mind to wait more than 30 days (that is a processing time, not shipping time, add another 30 days minimum for shipping time)
- you are not dropshipping to time sensitive markets like ebay or amazon.
- your middle name is "lucky"

I am an ebay seller, I get to know tmart while searching for an alternate dropshipping supplier. And by far, tmart is the worst business partner ever. I encountered many problems with my customers on ebay due to tmart. Do not be fooled by their 24 hours processing time promises, all my orders are marked as shipped after 1 week minimum. My record is 45 days of ordered items still in "processing" status on tmart.

Also they claimed to have warehouse in US, it's a lie. Upon receiving an order from US customer with a good profit, I ordered from their so-called "US warehouse" despite it has higher price, hoping that my customer can get their goods faster, that order still take days in processing and my customer does not receive it after 30 days.

Some cases including "out of stock" issue. Tmart will not tell you if they are out of stock, they will accept your money, and your order will appear as "waiting" or "processing" even after weeks. That "out of stock" item also still appear on their site, waiting for another victims.

So instead of getting profits in doing business with tmart, I actually losing money because I have to refund my customers, some due to long waiting time (more than 30 days), some due to quality of the products.

Still lucky enough to not get negative feedback on ebay, but I was done with tmart.

Para mi es la mejor yo compro el 80% de mis compras en internet el Tmart.es

I like this shop, they have really nice prices and you can get almost anything from them. Even when my stuff didn't arrive they sent me completely new thing!