Tmart.comReviews 1,075

I ordered and paid a product 50 days ago. They did not even ship it. I contacted them many times, I spent a lot of time chatting with them, they always promise to mail the product in 1 - 2 days, but they do nothing. Yesterday I asked a refound. They refound me only 63% of the price I paid, instead of refounding 100% what I paid or instead of giving me some interest for using my money for 50 days.

I was ordering items from them for years, I was pleased with them, but lately I am having serious problems constantly.

Latelly their tactic is to send only a part of the order and the missing product never arrives. They promise you what you want, but they never keep their promises. They lie.
They will not refound totally the price you paid.
If you have warranty issues, they dont replace the product... but they promise.

After I posted my first review, TMart responded with an explanation that covered only half the truth and did not address their poor business practice. Although I do understand their need to defend TMart, I can and have equally provided content from their own website that points to this order including two wireless, stereo, earbuds. They have access to this information. My backup data is clearly documented in the online chat conversation log. That they posted a one sided defense is offensive.

This was not a high dollar order so my issue is not the money. Consumers need to know what they are dealing with though. In addition to their one-sided response is the refusal for a refund. This even when I offered to send the product back (with a pre-paid RMA).

Again, beware with this site. In the past I did order some products from them that arrived on time and were correct. I've also had situations with them (orders not arriving for many weeks, etc) that made me not to order. In truth, as the prices were so good I was willing to deal with that. This particular situation generates a warning to all consumers as to what you might experience if ordering from Tmart.com

I've made three different orders to my 3 different customers (Dropshipping). 4 days status was Authorization. Today I decided to contact them via only available method LIVE CHAT. And Chen Winnie responded to my question "When my orders will be shipped?": "We have checked there is something wrong about the payment. For this order, Sorry for so much inconvenience. Would you mind sending us a photo of your credit card, Driver's license, passport, ID? You can paste it in this window."

Now I want to say more that they've charged my payment went through from my account. And this scammers now provided me a headache what I should do with my customers. Ok I will tell them not to DEAL WITH TMART.COM! DROPSHIPPERS BEWARE! RED FLAG! They collect your personal information + Credit Card scan, Driver License scan, Passport, scan and I suppose that after it they could ask you to mail them a keys from your appartments. BEWARE EVERYONE!

P.S. Orders: *******MU5DY9,*******EBB8DA, *******F68DA

Want to be annoyed? Sign up for tmart emails so you can receive advertising with prices you can't possibly get. Why? A "limited number" available at a certain price or some sort of "coupon code" that has expired by the time you try to use it. When you click through to their site you can see the real price you have to pay.

Don't waste your time. The are other alternatives that don't pull these stunts.

2/17/15 order placed with TMart. Payment collected from Pay Pal. Being sent priority mail. Tried on 4 ocasions to reach customer service but could not contact anyone. Got msg "SORRY, Our supporters are busy now, please contact us later" 2/27/15 package still not sent, but I did get a text msg saying that customer service was available 24 hours a day from 7:30pm to 4:30am EST. ABSOLUTLY AMAZING! 3/2/15 package sent from NJ. RECEIVED ON 3/6/15. NEVER MORE! 3/6/15 tried to contact Cus Serv. After 30 minutes of "Please Wait, you are #4, you are #3, you are #2... It timed out and disconnected me. I tried again with the same result. I am through with TMart!

Need a case asap for my doogee phone. Saw it on what seemed to be an American website... but after a week it hasn't even been despatched and its coming by snail mail from Hong Kong! When I complained on the chat page they turned me off!

UPDATE - the case I ordered in blue looked substantial - when it FINALLY arrived it was so thin and cardboard looking. I could not believe it. Save yourself the hassle and make one out of cardboard and blue paint.It will be less laughable!

I ordered a black leather 8" tablet case with keyboard. When I received on 3/2/15, I was missing the USB cord and the "so-called" leather case was an overlay with duct tape. I contacted the company the same that I received and requested a refund. The rep stated that I would have a full refund in 24 hours. Today (3/5/15), I checked my account, still no refund. I went on the live chat again, and they wanted to offer me 300 points. I said "hell no" because that is not what I was promised. After several minutes of debating with rep., Chen Cherry said that I would receive a refund in 1-2 business days. DO NOT order from these people. If you are going to order items on-line, order from Amazon.com

I was shopping around for a Walkera V120D02S, found all the best deals, and while tmart wasn't the best deal ($229.99), but they were offering 24 hour shipping from a US Warehouse, so I thought perfect! Worth the extra $15... (Amain.com had the next best deal).

I ordered it on February 27th, and here I am on March 5th and it still hasn't been picked up by the shipping carrier, hell I didn't even get my tracking number until yesterday.

The first time I contacted their Live Support (3 days after purchase) they said there was a problem with my payment, despite their own website saying the payment had been successfully processed, and Paypal verifying that. They wanted me to send a picture of my credit card to confirm, NO FKN WAY.

Finally they were convinced I had paid for the item and blamed it on a "computer delay" and they said my item would ship that day... The next day I check and surprise surprise it's still not shipped, I enter Live Support once again, this time I am told it will ship within 12 hours (it was 7PM at the time) and I specifically asked if they meant by 7AM EDT and they said yes. Woke up the next day and checked (it was 7:45AM) and still not shipped! This time I'm livid, I contact Live Support again and this time they give me a tracking number with zero explanation on why my order has been delayed so long. I have had the tracking number for over 30 hours and still it hasn't been picked up by the shipper (FedEx).

Terrible shipping service... It's like they don't even care... At least Banggood ships within 24 hours!

Worst website I've ever ordered from. My order never reached me and when I contacted customer support I was told to check the post office or my neighbours for the package, After 2 month I finally asked for a refund, but I was actually given stupid points to use on their website and get this... couldn't even use them to basically get something for free, but I was supposed to pay 80% of the product and then use some points. Ridiculous and disgusting! They basically stole my money! Beside that I noticed I can't even delete my account on their site, so I just unsubscribed from their annoying newsletter and swore never to buy from them or recommend it to anyone! It's sad they're still up and running! What a shame

I bought a $100+ tablet from them and the site clearly says it comes with an HDMI port. Mine arrived without one. I contacted them and they asked for a picture of the SKU and my unit. I did this but now a month later they have not responded to all my emails.

I buy a lot from them but mostly cheap gadgets where the 'loss' is not that great. I will never buy anything expensive from them again. Beware when dealing with them.

Very poor service if the buyer is right.

Update: As I said, I received an email from *******@tmart.com on Feb 1st asking for my Sku and a photo of my unit. Today March 1st, I sent an angry email about their lack of action. The auto reply I got says "To provide more efficient service, our mail service has been closed since November 19th, 2014." Now how does that make sense if they ask me to reply to a 'closed' email service. Besides, my previous emails in the past month to service did not result in this weak excuse for poor service. They really have no idea what they are doing.

Update again... To show you their ignorance and total inability to communicate about anything, I did get on to their online service and spent 45 minutes getting no where. They promised to get back to me within 24 hours after 'talking with the guy'.

Now they have asked me to get back to them yet again with the order number. I have given them the order number at least 10 times on the chat line and in emails. Still another dumb question instead of support. I sent them images off their website and a photo of my unit without the designated HDMI socket. Lou Benny, the chat agent, tells me 'there it is' when in fact the black slot is clearly labelled as the TF socket for the 32 GB memory card. They are completely useless when it comes to support.

Received my camera today and unfortunately it is a fake. Has firmware ver *******V01 that identifies it as an Acmell SD28 that is a copy. So Thank You Tmart for selling fake items. I will not be buying from you any more.

Edit 03-12-15, since I cannot reply to Tmarts response I'll edit my review.

Well it does not say on your web page that it is a SJCAM COPY or what it
Truly is, a Acmell SD28. Two totally different cameras with different features.
You are using SJCAMs model number to sell a cheaper camera and do not seem to
Have any morals about doing so. Also I did not get anyones attention until
I filed a PayPal claim about you sending me a SJCAM counterfeit. You phone contact
Listed on PayPal is false and your LIVE service was not working during normal
Business hours. Now, are you truly a Tmart Rep or just a Tmart paid troll.

Oh, and you did not " issued full refund" paypal took the money back as soon as
Tracking showed you received the camera back. I also paid for the return shipping
Out of my pocket so I lost money because you sold a counterfeit product to me.

Tmar is a scam. Tmart pays for people like you and pay bloggers to post fake positive reviews on sitejabber.com and other websites. Those bloggers are crooks. Liars and scammers, they sell their dignity if they have any to Tmart.com. Those bloggers are willing to do anything illegal to earn few bucks from Tmart.
Those bloggers are liars they post here those positive fake reviews just for couple of free items that they receives as compensation from Tmart.com. I say to those bloggers SHAME ON YOU.
Please read how this blogger admits receiving compensation in form of free items, just to post the fake reviews. http://www.sitejabber.com/users/rominac
T mart will never clean their act and do a clean honest business. Stay away, far away.

I received my shift dress, and I really love it! The quality is amazing and the fit is perfect for me!

Recently they sent me two items for review on my blog. I had no problems with the order, tracking was provided so even though it took almost six weeks to arrive I knew where the package was

I ordered a two Bluetooth headsets for 1/4 the price of retail. They were knockoffs ( have some of the legit ones, so I know). Neither worked. They won't post my negative review of the product that I have submitted twice.

When my order came the watch inside was in an unsealed package and missing parts. No batteries, no insides (like the watch mechanism). Only had the band, back and plastic front panel.

No watch 'guts' itself what so ever!

Customer service was not help to come to a resolution. I recommend to stay away.

After many complaints to the company (TMart), and filing a dispute with PayPal I did finally receive a 'working' watch. I will never buy from them again.

The first few orders I purchased finally arrived after waiting a few months, but my last order was never sent. I finally got a hold of some one and they hung up on me, I finally got a hold of someone else, and she told me that one of my items was on back order and couldn't give me a time limit on when it would be in stock. I told her to just cancel that item and send me the rest of my order. She said it would be better to cancel the whole order and just make a new order. So when I got back on the web site all of my previous order info was gone, no record of anything I ordered was left. It was like I never existed, and I never received my 76.00 dollars back. That was a year ago, and I'm still trying to find out what happen. My advice to you is to avoid this place like the plaque. You were warned! Good luck

TMart is a scam. They use deceptive advertising and then their customer service is basically non-existent. Do not order from this company. My order took 5 weeks to arrive. When it finally arrived, the product was nothing like the picture on TMarts website.