I brought this product because I needed a headset that announced the callers by name. According to Motorola's description of the product in their advertisement states, "announces caller by name, and more." This is false advertisement! In the owner's manual, it states "if your phone knows the caller's number, you'll hear call from <number> on an incoming call." So if you have purchased this item based on this feature, return it, and let them know this is false advertisement.
Dear Marquetta M.,
Sorry for all inconvenience caused by us.
We have issued refund on 2015-03-08.
As usually, it will take about 1-3 weeks to process this transation for
Global Collect. Please wait a little longer for it.
Thanks for your patience and understanding in advance!
Best wishes,
Tmart.com