Logan D.

Not much to say here. I placed my order for a few shirts on December 13 and it was shipped almost immediately. It is estimated to arrive between December 19-22, which is fantastic timing for Christmas season, despite the business being one of the largest in the market. My only complaint is their lack of real discounts on items they say are discounted. They supposedly give the original price of items they have discounted, but when looking at prices on other websites, the discount is clearly just clickbait.

I ordered my Plattan ADV Wireless headphones in late November. Not the last days of November, but late November; November 22 to be exact. It took Urbanears until December 13 to BEGIN shipping my headphones. Because of how long it was taking, I emailed their customer support about a week and a half after ordering, asking how long it would take for them to ship my order. It took them three days to send me an automated response telling me that when my order was shipped, I would receive an email with tracking information. Obviously, this was not what I had asked for, so I was already quite unhappy with their service. Then, two weeks later, on December 12, I emailed them again since they still had not shipped my order. This time, however, I specifically requested to speak to a human representative rather than receiving another automated response. Despite my request, I received the exact same response I had gotten the first time I had emailed their support. In each of their emails they ask you to reply if you want to add to your initial support email, so I did. I told them that I was going to give them a bad review because their customer support was terrible with their automated responses, which I informed them that I expected were chosen based on keywords in customer emails. To my surprise, I was wrong! In response to this email, once again, I got the same exact response as to my previous two emails! I still have not received my order, though it did only ship yesterday. I wouldn't be surprised if I never got it. I would NOT recommend ordering directly from this company regardless of headphone quality. Please look elsewhere!

I have no complaints about Steam! Yes, I do of course have complaints about specific games within Steam, but Steam itself as a service does a great job with what it is intended for; buying and playing games on PC! It's easy to find games you like and the service even suggests games for you based on your interests. These suggestions are surprisingly accurate, as well. There is clearly no other PC gaming service that I would ever use over Steam. I would even venture to say my experience with Steam is better than that of PlayStation or Xbox!

As impatient as I may be, this is just getting stupid. I ordered on December 29 and it said it would ship in 7-25 days. I noticed right as I clicked to order that I had mistyped my shipping address, so I submitted a ticket right away to have it changed. It says they will send an email informing me of the solution or further instructions within 24 hours or 2 days on weekends or holidays. Here I am, on January 11, and nothing has been done with ANYTHING. Not only is my ticket status not even listed as a possible status for a ticket (Awaiting Customer Service Reply), but my item has not been shipped yet. Tmart.Com says my item shipped the day of my order, yet USPS says only that they have been notified that it is going to be shipped. Tmart just became my LAST resort for anything...