I purchased about $70 worth of cell phone items from them to repair my phone and wasn't told till after payment was taken it was being shipped from China ans would take a month to arrive. I figured oh well that's kind of my fault so I waited. Waited... Waited... My item never came. I contacted support for tmart.com and was not helped at all they basically said keep waiting. They ripped me off and I hope someone else reads this before making a decision to buy from tmart.com THEY ARE SCAMMERS
I have purchased clothes and accessories from Tmart over the years. The products always arrive within a week or so. Most of the items have been really cute though a few were not so great. They were all extremely cheap though so I am just more cautious about what I order. Definitely a reliable company.
My item took just over 20 days to arrive. I had ordered another item from a competing store the same day - they must have been in sync as both the emails and delivery of my items arrived at the same time
The tripod feels surprisingly sturdy, and i would actually trust mounting my smartphone to the bracket and wrapping the legs around a tree
Pleasantly surprised at the strength of it, but wont really know the actual quality of the tripod until i put it through its paces. Expect an update if my smartphone meets an untimely demise! Haha
But in regards to tmart, i would have no issues buying from them again for the price and service, but as always, expect to wait a few weeks for delivery
I just received the package purchased from Tmart. I didn't find any faults with this bag and the quality meets its price of being under $ 15 AUD. My only advice would be to not make it too heavy with items (being able to do that is quite limited anyway, thankfully) as it will weigh the bag down and may cause the chain along the strap to be a burden to your shoulder.
Shopping on tmart is very affordable. Not long ago, I purchased a makeup eye liner and eyeliner brush set. Seeing as how I got this as my free gift, I can't complain. The brush wasn't so great, but I had my own. Overall, it went on smoothly, and fairly thick. Just make sure you set it with a primer, or an eyeshadow so it doesn't fade. I really liked it, and can't wait to buy more when I run low on what I have already, which should last a long time.
I love their Cree Flashlights, but will never order from them again. I have had two orders, out of perhaps 10, that were not complete (they sent about 1/2 of the stuff each time). After MUCH emailing back and forth, I was told by their rep to go to the Post office and fill out a "Stolen Mail" report form. I told them that the mail was not stolen, but was either lost or never shipped, but they insisted I do so. At the post office, the clerk told me that it was a crime to report mail as stolen if it was not.
Even when they did correctly fill orders, it often took as much as two months to deliver.
Good quality objects at cheap prices. Photos are usually very faithful to the true object. Very good customer service and prompt replies if you have a query or complaint. Very much recommended :) Thank you for your service
Just a poor company to do business with. I have been waiting over 30 days for my purchase to arrive, Tmart says I need to wait 60 days before they will consider re-shipping or refunding the purchase price. I have had to escalate my dispute with Paypal who I used to pay for the goods. Fingers crossed they are able to help me recover the money I paid. My recommendation don't deal with this online company.
Tmart is a company of theifs, it is a fraud. The tmart customer service are liars they come online to harass the customers who post negative reviews, as you can see here on this website and other websites.
I did not receive the cell phone parts that i ordered from tmart.com. It was suppose to be delivered from USA. And after 15 days Tmart told me that they deliver it from China only. Then Tmart refused to cancel my order and refund my money.
I paid expedited shipping it paying 30% extra of my purchase and it arrived same as free shipping because items stating shipped in 24hr took 5 day to ship. Customer service lied stating they already shipped and they didnt until 4 days later. They should know tracking number differentiates from label created and actual shipping day. Last items where badly packaged and they arrived damaged. And quality vs price is terrible. Will not buy from them again.
Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team
Goods not delivered at all.
I waited 8 weeks and the item didn't come. When contacted they asked me to check with the neighbours to see if they got it. When i told them no one got it they didn't even bothered to reply. Its not the first time they don't deliver but sure thing is the last time as i will never ever buy from them again.
Great prices sometimes you get what you pay for. So if you see something at less than half price of qwhat you would normally pay... don't be surprised if it isn't Top Quality. That being said, I am 90% happy with all of my purchases from TMart
I love traveling. I am a girl and do sometimes tend to overpack but I have gotten way better. Though one thing that can be frustrating especially for those long trips are weight limits. Fortunately, Tmart is here to help me out with their awesome selection of luggage scales.
Tmart is a great website that has a wide variety of gadgets from cameras to kitchen scales. They're all reasonably priced, too. I chose one of their luggage scales because I knew I would get a lot of use out of it. It actually took me a bit to get because apparently all of the CVS's near me had a weird battery shortage. But once I found the battery the scale worked great!
Tmart offer worldwide free shipping as well. I always love when an online store offers free shipping. It makes me feel better about my purchase.
I ordered two laptop batteries from this company and they only sent one in one bag with no paperwork or anything. Now i figured just like any other overseas company the other battery would be here in the next day or two, that kinda thing happens all the time with places like Geek shopper and even Amazon but this TMART oh no. Not only did they not send the second battery but also told me the only way they would even act like they would help is if i send a picture of the bag the first one came in? This company should be investigated for exactly this reason, you can not just not send people the products you charge them for, it is the same as reaching in their pocket and stealing their wallet.
Hi john,
Sorry to hear that and make you worry about this order.
But would you please tell us the order number and send a picture of item you received to our online support for check firstly?
May be there is something wrong with this package when it is on the way.
And we also want to help you check it in our warehouse.
Please don't worry, we will offer you a satisfied solution after verify.
In order to be more efficient to solve your problem, you can also try our online service: https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
I wasn’t sure quite how good quality it would be at a cost of just £8.89 but I can honestly say I am so chuffed with it! I have a little digital camera and it is more than strong enough to take it’s weight and is really sturdy with its flexible legs allowing you to manoeuvre them so it will stand up even on wonky surfaces.So I recommend Tmart.
I ordered a pen and tablet and payed for DHL express shipping. They say that my shipping address is wrong which it isn't. Their live support is down and has been down for over a week. So no real way of sorting this out. Unbelievable
Update:
As of now, they claim they will refund me for the purchase but not for the DHL shipping. The shipping amounted to $54 of a $143 spend. Their reason, I gave them a wrong address! I am at a university where I am constantly receiving packages at the address given. They could never supply me with a tracking number so my feeling is this seems like a scam. Additionally thus far I have not received the refund for the item either
Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team
Don't buy from them. The billing company Globebill took my payment and also charged a fee for transaction. It's been a month and still no product. Tmart customer service did not give any definitive answers as to where my product is and could not understand their broken English. I would not recommend purchasing from.
I had placed order four times and every time it was cancelled for some reason without informing me. I had bigger problem for my last order. Since I thought there might be some problem with credit card processing, I paid through Paypal. I thought to resolve the issue without involving Paypal and dealt with them directly without any outcome. They constantly said that my money was already refunded. I even ended up sending them my Paypal statement without any success. Finally I opened the case with Paypal and got my money back after about 20 days. Now, I do not look at that website and unsubscribed from their email list too.
Dear Customer,
Sorry for the trouble.
Sorry to inform you that your payment was rejected by Risk Control System, if you have problem with your payment next time, please kindly contact our Customer Service once you made the order, we will help you with it.
Thank you for your understanding.
Best regards
CS Team of Tmart.com
Tmart is a company of theifs, it is a fraud. The tmart customer service are liars they come online to harass the customers who post negative reviews, as you can see here on this website and other websites.
So 2 months ago, i bought a keyboard from Tmart.com, and since then i'm still waiting, while the product description says only 25 days max for delivery! So i had to contact the customer service, the worst customer server i've ever seen, it seemed to me that they never read what write to them, and they we programmer to repeat 'You have to wait' over and over, it's has been a week now since i telked to them for the first time, and still haven't got my money back.
Dear Customer,
Thank you for your feedback and so sorry to hear the problem you have met.
We value every customer on our site, could you please let us know your order number so that we can check it for you? Packages may delay on the way due to unexpected reason, but we will help you to solve the problem and please don't worry about it.
Thank you for your assistance.
Best Regards,
CS Team of Tmart.com
Answer: Try your hardest to resolve the problem. If you ordered through a site such as Amazon make a complaint so the company (Tmart) will know along with other potential buyers. In the future never order from this company - in a word they suck
Answer: Stay away from Tmart, as far as you can!... if you want to have nice days. I ordered and paid a product 50 days ago. They did not even ship it. I contacted them many times, I spent a lot of time chatting with them, they always promise to mail the product in 1 - 2 days, but they do nothing. Yesterday I asked a refound. They refound me only 63% of the price I paid, instead of refounding 100% what I paid or instead of giving me some interest for using my money for 50 days. I was ordering items from them for years, I was pleased with them, but lately I am having serious problems constantly.
Answer: Please place an order with T-Mart, then you'll be able to answer your own question.
Tmart.com has a rating of 2.4 stars from 1,076 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tmart.com most frequently mention customer service, credit card and tracking number. Tmart.com ranks 25th among Electronics sites.
Dear Customer,
Thank you for your feedback and so sorry to hear the problem you have met.
We value every customer on our site, have you received the email which indicated that your package was full shipped or partial shipped? Sometimes we will ship the available items for you first to avoid you from waiting for all items. Could you please let us know your order number so that we can check it for you? Packages may delay on the way due to unexpected reason, but you can contact us anytime and we will help you to solve the problem.
Thank you for your understanding.
Best Regards,
CS Team of Tmart.com