Tmart.comReviews 1,075
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Tmart.com Reviews Summary
Tmart.com has a rating of 2.4 stars from 1,075 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tmart.com most frequently mention customer service, credit card and tracking number. Tmart.com ranks 777th among Electronics sites.
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Thank God I paid through PayPal. After tmart took the money out of my account I received a email requesting a picture of my credit card, a picture of my drivers license, my phone number and a copy of my Utility bill. Then when I emailed them back letting them know I had NO INTENTIONS of providing them with the requested information I then let them know someone should call me ASAP! The responding person said in their email "we have no phone service". Then why did you request my phone number?! I filled a complaint with PayPal. And tmart is supposed to refund my 200.00 dollars.
Yet another china-based web-site full of incompetent middlemen and bunch of lairs.
Don't waste your time and money. If you do, before buying any item - send them email asking if they have this particular item in stock. Otherwise you're destined to get a pile of meaningless emails and will wait who knows how long.
Just hit the "refund" button and leave.
Or better - don't even try to deal with this web-site. Most likely you will end up with "crap" item or empty-handed.
Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team
Put simply they don't do what they say they do. I ordered an item that didn't arrive. Any attempt to find out where it went was useless. I never got a refund.
The worst service of any company I have ever encountered in my entire life. Atrocious.
Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team
I ordered mini neodymium magnet cubes about 3 weeks ago and still never received them
Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team
I paid expedited shipping it paying 30% extra of my purchase and it arrived same as free shipping because items stating shipped in 24hr took 5 day to ship. Customer service lied stating they already shipped and they didnt until 4 days later. They should know tracking number differentiates from label created and actual shipping day. Last items where badly packaged and they arrived damaged. And quality vs price is terrible. Will not buy from them again.
Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team
Ordered what was advertised as an SJ4000 camera only to receive a knockoff. Whenever I posted a review that said that it was a knockoff, I was notified that my review was accepted, but a month later, I still haven't seen my review published.
Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team
Ordered a battery on Dec 20 to be shipped from the US. Website stated battery would be shipped in 24 hours. Paid for FedEx 2 day delivery so I would have by Christmas since this was for a present. Not hearing anything by Tues Dec 22, I e-mailed customer service with my order number. They would not provide me any info on my order until I provided a copy of my credit card, ID, passport, driving license and utility bill (sounded fishy to me). I e-mailed again on Dec 22; they responded that item not shipped. Wed Dec 23 they e-mailed me to give me a link to FedEx which showed that the item was picked up late afternoon on Dec 23 and would be delivered on Monday Dec 28. I then e-mailed requesting credit for FedEx charges since they did not send out in 24 hours. They responded refusing credit. I then sent an e-mail on Dec 24 requesting to be put in touch with a supervisor. Lily responded that she didn't have a supervisor. I wasted $18 on shipping and did not have the item for Christmas present. What a terrible experience! I will never order from them again.
Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team
I paid extra to have my order shipped early. Now, here it is almost Christmas and my order have not made it yet. Not only that but I tried tracking the order and the number they emailed me says there are 0 items...? WHAT?!
If the Better business bureau don't shut this illegal site down, other actions will need to be in place! THIS IS PREPOSTEROUS! Waay too many people have been fooled by this site. Something needs to happen and fast!
Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team
I placed an order for a violin and a viola. I did not notice my shipping address was not updated before I submitted the order. Immediately I started looking for a customer service number but did not see one but found the customer support. I sent them an email and they responded promptly saying no problem they can change the address. The next day I received an email stating unable to change because it is being shipped. I received an email from FedEx showing a label has been created but not shipped. I contacted FedEx and was told by a human that Tmart would have to edit the shipping. I was going back and forth but no change. The FedEx as super nice and told me to contact the post office in the area it was being shipped to, which I did. They were nice and forwarded the items to me and I received a couple of days after it arrived. I will never purchase anything else from this company because it is not worth the trouble. I received the violin and the strings were not attached. I am giving this as a Christmas gift so I had to watch a video to put them back correctly. Please go somewhere else and order if you value your hard earned money because this company is clearly run by idiots. I am going to make it my mission to post reviews anywhere I see this company name.
Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team
Bought an item from them (SJ4000 Camera + backup battery). Item arrived was of horrible quality and a clear knockoff, backup battery didn't even work.
Contacted them, no help. Made a claim through PayPal, no help. Blamed me for not looking at the pics close enough!?!?! To return had to pay return shipping and re-stock fee, because they sold me fake goods advertised as real. Would've lost money.
After many back-and-forths through PayPal they (T-Mart) went and changed the listing and removed "GENUINE" from the title!
Stay away from these guys with all of your might. The deals may seem good, but they are NOT! Restrain yourself...
Worst website ever. Scammers that will blame you, the customer.
Never got my money back, camera is in the trash. Lost well over $50.00 to these animals.
Never again. TMart should be ashamed.
Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team
So I bought a relatively cheap 360 controller in late November and paid around £8 odds for it. The price was ideal but the delivery times were terrible, plus when I received the item it didn't even work! Now trying to contact them with a complaint their best course of action is leaving an email and they plan to get back within a day. After my email I got back telling me to clean the USB ports and try in another xbox they ignored the request for a return address. Just avoid this company completely, not worth the hassle.
Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team
Totally bogus company. Received faulty goods which they wanted returned before they would refund money. Sent item back, 2 months later it was returned to me saying company moved ( they gave me the address). Then wanted me to resend it again to them. I did that & now i don't have the item, I'm out 2 lots of postage & they won't reply to emails...
AVOID AT ALL COSTS!
Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team
Do not buy from this site! It is a fraud!
They charged my cards 3 times. They promised on the check out and the email that the item will ship in 1 to 2 days, up to 7 days, I only see a shipping label, but nothing shipped out!
No customer service to help at all! I was trying to request a refund, and they dont bother to reply.
DO NOT BUY FROM THIS SITE!
Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team
VERY POOR CUSTOMER SERVICE AND ENTIRELY TOO LONG SHIPPING WHEN YOU DO RECIEVE THE ORDER. I MADE AN ORDER ON SEPTEMBER 27TH THAT I RECEIVED AFTER A LONG DELAY THAT ONLY CONTAINED A PARTIAL SHIPMENT. AFTER ABOUT 50 EMAILS BETWEEN CUSTOMER SERVICE THEY FINALLY AGREED TO SHIP THE 3 MISSING ITEMS. AFTER MORE THAN 2 MONTHS I STILL HAVE NOT RECEIVED THE COMPLETE ORDER. THIS IS NOT A COMPANY I WILL DO BUSINESS WITH IN THE FUTURE.
Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team
Don't advertuse 24 hour shipping, then say 48 hours, then nothing afterwads. If I had on known it was going to take this long I would have just paid a bit more, and had a real tracking number sent to me to follow correctly. This is insane. I expected to recieve my belngings a few days ago. I am very disappointed.
Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team
They cancelled my order because of a double order for the same product but they still have not refunded my money. Stay away from Tmart
Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team
The delivery took 4 times more of the expected time, I had to answer 1000 of calls from the company about the delivery. And the best moment was when I was asked to pay 130 eur more or If no, only 80% of the price could have been returned. The customer service provided almost no help.
Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team
I bought a product that arrived disassembled with no instructions on how to put it together. It did not work. The booklet was in Chinese and translate into to terrible broken English. Just garbage. And they email you in broken English with no instructions on returning despite my demands that I just want a refund.
They keep emailing me the same dumb requests that are meaningless. I want to ship this garbage back without being force to pay for shipping this crap product.
Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team
The advertisements are misleading, when I complained, they didn't understand what I was referring to - not the size of the backpack but the short child size straps. The second item came (a dash cam) came with a broken charger. And when using the USB cable to power the unit, the unit was frozen on a Chinese language screen. My opinion - poor ads and crappy merchandise.
Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team
11-25-15 Update: They have refunded my money to my PayPal Account. I am satisfied with the refund and time it took so I'm revising my negative review.
Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team
From the business
Online shopping for consumer electronics, lighting products, health & beauty products, smartphone accessories, home & garden supplies and more at Tmart.com. We provide wide selections of products at best price for worldwide free shipping.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team