Tmart.comReviews 1,075

I stayed away from Tmart for a year then i decided to give them another chance. I bought a remote control for my android tv box.it did not work i email customer service after about 5 emails back & forth, now they want a video to see why the remote control does not work. A video. Isn't that funny? They do not let you put a negative review on their site. Also they tell you item coming from USA but after placing the order they will ship it from China,

I was informed a few months ago im a VIP i was told my order was on the way and given a tracker no. I have checked with Track17 and my local Post office they have no record i contacted Tmart 6 times they said its on the way or give it another week and several times i was told to check with post office. 3 weeks ago i ordered same item from TomTop it arrived yesterday.So much for being a VIP (having spent $100s with them) i will never deal with them again. Bernardjk

I am aa police officerand I nended a few things at work. One, a battery for my laptop. An AC/D. C. cord for the lap top and I bought a vehicle dash cam. It took three weeks to get the camera. And when it came it was missing the dash mount but the plastic baggie was in the box for it just empty. The screen was very scratched to. The battery was no where compatible with my lap top as described. Not even close. The power cord was cheaply made and kept falling out of my lap top. I tried to send it all back but got a lot of grief. I spent alot of money with this co. Never again. If you do business with them your taking a big chance.

I waited 35 days to get an AC adapter for my computer. I was free shipping so no problem. When it finally arrived it didn't even work. So I emailed customer service and they got back with me within the day, but 9 emails later and they still will not give me a refund. First they want a description, then they want a better description, then they want pictures? It seems they are just trying to tire me out until i give up on getting my money back. I just wanted my money back for the broken product they sent me, it shouldn't be this hard.

Again this company, still lets its customers down, despite replying to my email on sitejibber when I tried to contact them with a view to sending back, the unsatisfactory goods still no forthcoming help from them, they are overpricing customers for items that are cheap and shoddy, they won't let you return anything without a return merchandise number that you can only get from them, and guess what they then never reply to any of your emails and you do not receive the return merchandise number to get your refund and you are stuck with substandard clothes that are poor quality, ill fitting and not worth the money you paid for them.

Have purchased many items from this company over the years. I have to use them sometimes, though reluctantly, because they have some items that I really need that I can't find elsewhere. Here is my experience, Slow shipping times on 80% of the orders. Even though they provide tracking numbers, it will not actually ship out until 3-4 days later, then by slow DHL... When you finally do get the items approximately 20-30% don't work. Trying to return them is a lot of hassle. They're agents are all in china so you'll get broken english generic replies to everything.

I have nothing against China sellers, I've dealt with many great ones. However this company really makes them look bad.

They sell online under a lot of different names. This the company that makes people not want to buy online anymore.

I have purchased from T-mart for years with satisfaction so I recommended the SJ4000 Action Cam. to a friend. He bought two and gave me one. They were both junk FAKES.
Horrible Video Quality. Horrible Battery, Not what was advertised. No firmware upgrade capability. Cheap plastic parts. I own a real SJ Camera and this is total junk compared to the real item. It is not worth the trouble to get a refund so my friend just wants to eat the loss. But you should not go through this Fake Crap. Don't buy from T-mart. THIS IS A FAKE! They have lost me as a customer because I figure everything they sell is probably a FAKE.

I ordered a moon in my room night light $15 value for my son and the tracking showed that i received it, but i didn't. I checked with my neighbors and i found out that the neighbor across the street received it. The neighbor told me that the shipping information was damaged and they couldn't make out the name or address, so they took it to the post office. The post office has no record of it after the delivery to my neighbor (tge tracking shows that they delivered it to me, but didn't). Part of the tracking was Fedex and they have no record of it after the delivery to my neighbor either. After many horribly inconsiderate emails from Tmart telling me to contact the post office and Fedex for proof that i didn't receive it, which i did, i can't for the life of me figure out how that's even possible. No one has record of this package and i absolutely didn't receive it. I will never order from this company again and i just had to pay another $15 for a night light for my son again from Ebay because Tmart isn't willing to do anything for me. The worst customer service experience i've ever had. I worked customer service for many years and this company should be put out of business because they don't even know the meaning of "Customer Service."

After having a little rant how unsatisfied I was with dealing with this company, they issued a replacement before recieving the old broken product & have received it today. They sent me a delivery label so I didn't need to pay postage which was brilliant but, the staff won't give you full information such as tracking number for new one as they said there wasn't one. They also asked the tracking number of the one I sent back, I gave it them 2 twice before they picked up on it on the 3rd time of telling them so communication wasn't great, but quick to receive a new one after I sent product on 23/09 & received a new one 28/09 & there was a weekend in between. Overall I'm pleased.

I ordered a clarinet. TMart's order system put in the wrong address, so the package was sent back to TMART. I was told I had to pay to reship the package to me, so I paid. Then I was told the item is out of stock. I asked them to just reship my package back to me, but they wouldn' t do it. Then they offered me an 80% refund for an item I never received. They are corrupt thieves. Not surprising for a Chinese company. Stay away from this site.

I ordered a quadcopter from tmart. It was lost/misdelivered, and I never received it. Tmart does not use insurance for their deliveries. If your package is lost/misdelivered, you're out of luck and money. When you place the order with them, fully expect to lose that money.

Their shipping method is stupid: They give your item to FedEx, and FedEx gives your item to the post office for actual delivery. If your package is lost, it will be YOUR responsibility to track down who lost the package. Good luck getting anyone to admit guilt. Tmart won't refund your money without a misdelivered mail letter. Good luck getting that.