Tmart.comReviews 1,075

It's criminal. They send me an item which is the wrong thing, finally get an RMA after 3 attempts and sending photos of the item twice, and then only issue a partial refund. They have a 90 day policy stating they will even reimburse return shipping. I didn't even get my money back on the item.

Up till now I have been very happy with tmart, But after my last purchase I am not happy at all. I purchased a 7" Tablet for AU$57.00 Was told that I had got one and you know wait for it to come, Well 2 to 3 weeks pass and the au plugs turn up but no tablet, So I go to paypay to contact Tmart to find out where the tablet got to. The next thing I know paypal tell me the disput has been fixed. Tmart refunded my money and say they are out of stock ( after 3 weeks of nothing) and go to our Webb site and buy another one again ( they have them their black ones not white) but now at AU$92.00. I have tried 3times to contact them on chat, but it's ends my message and says we will answer in 24hours, Well bull to that. No chat working.So Pissed off, been buying for awhile but think this will turn Me Off.

I ordered a pen and tablet and payed for DHL express shipping. They say that my shipping address is wrong which it isn't. Their live support is down and has been down for over a week. So no real way of sorting this out. Unbelievable

Update:

As of now, they claim they will refund me for the purchase but not for the DHL shipping. The shipping amounted to $54 of a $143 spend. Their reason, I gave them a wrong address! I am at a university where I am constantly receiving packages at the address given. They could never supply me with a tracking number so my feeling is this seems like a scam. Additionally thus far I have not received the refund for the item either

Their shipping is untimely. Their customer service is atrocious. There is an obvious language barrier. They also do not provide a telephone number for this reason. They advertiser a 180 Day Free Warranty but they do NOT offer a warranty. I can not express how many efforts I made to try and resolve a warranty issue over a $5-$10 part with them and they told me once you receive the item it is not their fault OR responsibility to replace any faulty items. They clearly do not understand the definition of WARRANTY. I did some research on them after the fact (my own fault) and found they have BBB complaints as well as many listings on The Ripoff Report for many reasons.

I ordered the lot of items from Tmart a month ago. The lot was supposed to include the following items: Wintel TV Box CX-W8, Air Mouse Remote Control, Samsung I9250 Galaxy Nexus, IP68 Waterproof Phone Case for Samsung Galaxy Note 3, Liview 4 Channel Full D1 Indoor/Outdoor, Outdoor Garden Solar Energy Recharge LED Fence Light Blue Light, and 100pcs Colorful Mini Dice.The Liview 4 Channel DVR Kit was missing in this lot. Also missing was the Air Remove and the Samsung Galaxy Case. Also, the Windows TV Box doesn't show everything on the screen when I use it... Part of the Desktop is missing and part of movies and games that are played gets cut off. I don't know how to fix it.

I bought a wl toys l939. First, I had paid for the extra shipping, and it still took a month for it to get here. Second, It came broken. Then when I tried to get a refund, they all but refused. They gave me the run around for a week before they finally agreed to send a mailing label so I can send it back. I'm still waiting on the label. If I were you I would NEVER use this site. They're customer service was almost nonexistent. They will not refund you, and you will wait forever for your items. And don't dare pay extra for the shipping!

I have never seen a company like this.
You place an order - then they refund it, because they do not want to do business with you with no reason.
When you confront them, they have all the excuses they can think off like:
They cannot send it, because the shipping fees are to high - Yet their website allow you to place the order and pay.- Also allow you to choose a shipping method.
Another excuse - The do not do business with South Africa, or you are declared as a risk customer.
The problem is, every time you place an order with them it cost you money in currency difference and bank chargers, when they just cancel your order. - Of course they won't refund that.
This was the worst customer experience we ever had.
Do yourself a favor - Stay away from these lot - HIGHLY RISKY!

The electrical item I purchased is shocking in terms of quality. It burnt within 3 weeks, nearly burning my house down. The would not offer refund for the all of them saying only one was faulty- that was the only one I used, I do not dare to use the others. They are all poorly made in China and are of poor quality. The customer service is only by the "Live Chat" with very poor English. You do not know whether they actually understand the problem. The 90 days money guarantee and 180 days product warranty are just a joke. Avoid this company.

According to these 3 sites:
1. https://www.techmesto.com/identify-fake-xiaomi-power-bank
2. http://en.miui.com/thread-*******-1-1.html
3. http://www.mi.com/verify/

The power bank that I received appears to be fake. Security code (******* - ******* - ******* - *******) was used 3347 times before which means that many units are sold with the same security code (security code allows you to check if you have an original or a fake unit).

USB ports are mounted incorrectly, the cable is not an original one.

It weighs 252g, the real one weighs 350g according to Xiaomi website.

I'm really disappointed.

I trust alibaba whit my many! But the hide cost for teh company i use on alibaba was to high
But alibaba did not do anything is just big scam thet want to you to belive thet everithing is rigth and all the informattion is truth.
But is you read the lame contract wen you buy in alibaba you not protect by anything.
The seller will put hiding cost fro shipping agent to a booking fee agent and up more thet thet.
So be very caerfull to trust the company whit your many.
I did not get any refound and i pay lot many for a vary low quality product.
Not good

Purchased a single laptop battery that was marked as "Ships in 24 Hours" on their website. Placed an order with FedEx 2-Day shipping but didn't receive my order until exactly 3 weeks later. Not only did Tmart not ship my order for 12 days, when they finally did they shipped it FedEx SmartPost (which basically means that FedEx takesthe shipment but hands it off to USPS to be in charge of the delivery). Once I finally received my order they refused to refund me my shipping costs. I had to call my credit card company to get the charges reversed but I finally got my money back. I will NEVER deal with Tmart again