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Tmart.comReviews 1,075

2.4

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Tmart.com Reviews Summary

Tmart.com has a rating of 2.4 stars from 1,075 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tmart.com most frequently mention customer service, credit card and tracking number. Tmart.com ranks 39th among Electronics sites.

service
170
value
160
shipping
166
returns
139
quality
158

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Portugal
1 review
6 helpful votes
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Hello guys! So I have been reading all of the review on Tmart here and there were very very bad ones and very very good ones. I was torn. Still, I went ahead and ordered. Not a large sum tho. About 20 dollars. Here's when it gets tricky! Read these conversations please! The case is not done yet so I will most definetely keep you posted guys. This is not meant to trash Tmart! Just to help you guys out when you are trying to figure out which websites are legit or not. Thanks! See yah!

Date of experience: May 23, 2015
Tmart T. Tmart.com Rep
over a year old

Dear Customer,
Sorry for all inconvenience caused by us.
Would you please tell us your order#? So that we can handle your problems for you.
Or you can also contact with our live chat staff and telling them the details of your problem?
Here is link:
http://www.tmart.com/support/live-chat.html
We will do our best help you solve the problem.
Thank you for your support and understanding.

Best wishes,
Tmart Service Team

California
1 review
2 helpful votes
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I purchased a self-powered 4 port hub. This hub was suppose to support 4 devices but in fact only supports 2 devices. When inserting a 3rd USB device one of the first two ( and sometimes both) would stop working and go offine. No matter what machine I used or how I used the hub, the product would not wok as advertised.

Bottom line is that the hub did not supply enough power to support 4 devices. When I contacted Tmart via there Live Support Chat, they basically told me to pound salt. They did not want to apply a refund as their 90 day refund policy indicates. Instead they tried to barter with me with Tmart points. They wanted to give me 250 points, worth $2.50. What the heck you going to do with that?

Since this was only 4 days after I received the item I figured I would not have a time problem. But they did not want to honor the refund, unless I paid for the return shipping charges back to China. The return policy is suppose to issue a RMA, a return merchandise authorization number, but Tmart would not give me one. Keep in mind I had a 10 minute (typing discussion) with them about the faulty product. They wanted me to take a video of the product and how it was being used. Who has time for that?. Tmart by far is the worst online shopping experience I have ever had. Probably because it is a China based company

Date of experience: May 23, 2015
Tmart T. Tmart.com Rep
over a year old

Dear Customer,
Sorry for all inconvenience caused by us.
Sorry, we can not find the order#: 150507XKQ7U.
Would you please double check it and tell us your correct order#?
Or you can also contact with our online service and tell them the details of your problem.
Here is link:
http://www.tmart.com/support/live-chat.html
We will do our best help you solve the problem.
Thank you for your support and understanding.

Best wishes,
Tmart Service Team

New Jersey
1 review
7 helpful votes
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Do not order from here. I placed my order for a couple of things and after a week i contacted them. They said it was out of stock and i wanted a refund. I had to pay for the postage. I will file a fraud

Date of experience: May 20, 2015
Tmart T. Tmart.com Rep
over a year old

Hi Bob r.,
For the two items you ordered, they are belonging to two different warehouses.
And you just pay for the express postage for the item at US warehouse.
Besides, the item SKU: 86000844 need about one week to restock, you can see the details at our web. So that we didn't ship it out in time. Hope you will understand that.
Have a nice day!

Best wishes,
Tmart Service Team

New York
1 review
7 helpful votes
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I ordered a product from these people who are located in CHINA, because they advertised FREE WORLDWIDE SHIPPING. Totally false! They had FED Express charge my card over $395, fraudulently! Had to dispute the charge with the credit card company. Be warned, do not do business with this company!

Date of experience: May 19, 2015
Tmart T. Tmart.com Rep
over a year old

Dear Customer,
Sorry for all inconvenience caused by us.
Would you please tell us your order#? So that we can check it for you.
Or you can also contact with our online service and tell them the details of your problem.
Here is link:
http://www.tmart.com/support/live-chat.html
We will do our best help you solve the problem.
Thank you for your support and understanding.

Best wishes,
Tmart Service Team

Maryland
1 review
5 helpful votes
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VERY DISAPPOINTED
May 13, 2015

I ordered a few items with tmart,, the customer service really sucks,, imbecile people,, very disappointed,, will never do business with this company again,,

Date of experience: May 13, 2015
Tmart T. Tmart.com Rep
over a year old

Dear Customer,
Sorry for all inconvenience caused by us.
Would you please tell us more details about the problem you met?
Thank you for your support and understanding.

Best wishes,
Tmart Service Team

NL
1 review
1 helpful vote
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Love shopping here@ tmart.
May 13, 2015

This website they take care of work. Send reports when they ship items out. Thanks tmart

Date of experience: May 13, 2015
Luxembourg
2 reviews
2 helpful votes
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Recomendable 100 %
May 13, 2015

Ha llegado bien y muy rápido. Ahora si que es una maravilla doblar camisetas, jerseys, camisas, blusas... Es supercómodo y rápido al usar. Una vez usado lo guardas en cualquier sitio.

Date of experience: May 12, 2015
NL
1 review
2 helpful votes
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Excellent phone
May 12, 2015

It seems good quality and fast delivery from China.

Date of experience: May 11, 2015
Germany
1 review
1 helpful vote
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Worth the Money
May 7, 2015

Good site for low Prices! Excellent online chat service. All around great experience!

Date of experience: May 6, 2015
Greece
1 review
1 helpful vote
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Solar Awesome
May 6, 2015

Works great. Lights up very bright. So far so good make the yard, garden look very nice

Date of experience: May 6, 2015
Spain
1 review
2 helpful votes
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Cool~Great
May 6, 2015

Beautiful earrings! My wife loves\'em. Very elegant, just as advertised.

Date of experience: May 6, 2015
France
1 review
0 helpful votes
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Great value!
May 5, 2015

Bought one tmart item as a gift for my son. He loved it. Great!

Date of experience: May 5, 2015
NL
1 review
2 helpful votes
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Wonderful product!
May 5, 2015

Great product worked perfect! Everything went smooth, I would definitely recommend this site.

Date of experience: May 5, 2015
Nevada
1 review
6 helpful votes
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Tmart is a disgrace! I ordered something in late November of last year and it took about a month for them to tell me that it was out of stock. I had the option to wait until it was back in stock or change my order. I waited about another month or 2 and it never came back in stock. I finally decided to get in contact with Tmart by their only means of a webchat. They were nice, OK. I changed my order to something similar, requiring a partial refund because the new item was cheaper. I was promised that it would take about 1 week for it to arrive and ship. It's been 2 months since that date, the item never shipped and just today (May 1st 2015) I asked for my refund. Now, I just hope they will actually give me the rest of my money since they so kindly held on to it for 2 months without doing a single thing with my new order. 1 week my $#*!.

Date of experience: May 1, 2015
Tmart T. Tmart.com Rep
over a year old

Dear Customer,
Sorry for all inconvenience caused by us.
Sorry for making you waiting so long!
As usually, once parcel be shipped, you will get an email about the shipping information.
Next time, if you don't receive the notification, you can urge our service to process your order.
Thank you for your support and understanding.

Best wishes,
Tmart Service Team

New York
1 review
4 helpful votes
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I bought a standard AC adapter for my iphone5. I have tried this with several outlets and it doesn't allow charge of my iphone. It appears to plugin correctly and showing the charging lighting bolt but % power never goes up. When I take the USB cord out and plug it into my laptop the phone charges so the adapter is bad. I have already gotten the run around from tech support on a lighting to 30pin adapter that doesn't support audio. They wouldn't send a new one but gave me points so I can waste more $$ so I'm done with tmart. Buyer beware you get what you pay for I guess. Incidentally, when I tried to post this on tmart.com as a review the submit button wouldn't work. How clever! I think this whole company is a scam and they go for low $ orders and then just outlast you on the complaint side

Date of experience: April 30, 2015
Tmart T. Tmart.com Rep
over a year old

Dear Customer,
Sorry for all inconvenience caused by us.
But we offer you Tmart points because you accept the points as compensation.
You can use the points in your future orders.
Next time, if you don't like the potints, please tell the service, then they will issue refund or reship as you want.
For this issue, if you don't want to keep the points, please contact with our online service again. And tell them your decision. Thanks in advance!
Here is link:
http://www.tmart.com/support/live-chat.html
Thank you for your support and understanding.

Best wishes,
Tmart Service Team

Denmark
1 review
0 helpful votes
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Enjoy the shopping
April 30, 2015

Found a link to your store on Youtube. Will make shopping here and enjoy the shopping! Best Regards!

Date of experience: April 29, 2015
Georgia
1 review
1 helpful vote
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Deserves the price
April 28, 2015

I placed a 32GB memory stick pen last week, although its port was loose sometimes, but it worked well most of the time; still deserves the price.

Date of experience: April 28, 2015
NL
1 review
1 helpful vote
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A great sharpener... better than expensive sharpeners out there. I just love it...

Date of experience: April 28, 2015
Germany
1 review
1 helpful vote
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Good Support Services
April 28, 2015

I had an issue with a flashlight that I had purchased, I contacted the support center. The service tech was prompt and courteous. She resolved my problem

Date of experience: April 27, 2015
NL
1 review
1 helpful vote
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Tmart is nice
April 27, 2015

This copter is fun I'm a first time flying. The best 17 bucks spent. It's good practice for when I get my bigger copter in the. Next months thanks tmart

Date of experience: April 27, 2015

From the business

Online shopping for consumer electronics, lighting products, health & beauty products, smartphone accessories, home & garden supplies and more at Tmart.com. We provide wide selections of products at best price for worldwide free shipping.


tmart.com
Founded in 2011
HK, HK, China