TicketsatWorkReviews 364

My review matches some of the other reviews here. Similar bad experience using this company for the first time. I learned my lesson. Go with big established companies and not these that are just brokers, will make their own rules that favor them and try to steal your money given the slightest chance.
Its never them. There is always a "partner" that denies everything. These companies were established with the greater good of the people in mind, not for making money.
I booked a hotel for 2 days but had to check-out early due to a work related emergency.
The hotel manager agreed to only charge me for a day.
I talked to Ebg/ticketsatwork and was told that i would get a refund as long as the hotel approved.
Then i got an email telling me that the hotel had denied a refund.
When i talked to the hotel they told me no one had contacted them.
Basically, don't fall for the discounts. Book from the hotel directly. This company is a scam.

Tickets at Work is a scam! I purchased a refundable ticket for the Airline Aeromexico through them, but when I requested that refund, I was told that buying that ticket should not have been possible. They have been giving me the run around since 2/25/25, and they agreed to provide my refund only to never give it to me. They have repeatedly said someone will call in 72 hours, and no one has ever called. I recommend never purchasing from them because they told me that if I wanted to make changes, it would be $200 on a ticket purchased with changes, and refunds allowed without a fee. It says it on my receipt, for goodness' sake.

This is crazy. I accidentally entered the wrong arrival date by one day on a 5 day booking. As soon as i saw the receipt, i saw the error. I contacted them well within 24 hours, and was told if i wanted to drop the one night, i would have to first cancel the full 5 night stay and then see if i would be given ANY refund. So - i have to cancel a 5 night stay (and you know there will be no refund) just to try and drop one night that was fat-fingered during entry on their website? I really have no option but to keep what inhabe and pay for the extra unintended night. This is the second bad experience with them. I will not usr them again.

They overcharge for concert tickets. Tickets on their site were $45 LESS on AXS.com even after fees. Tickets at work will not make it right. They rip members off. I do not recommend ordering from them. Check around for better prices

We are currently sitting at our hotel where we made a reservation for in May and the money was withdrawn. But the hotel never got any payment. Now we have to pay twice for our stay and can't get ahold of them for our refund

Booked a hotel & payed through ticketsatwork.com as I've done several times before. We get to the hotel and the receptionist as for the card on file and my drivers license. I handed him both and he told me they don't accept chime cards. I told him I had already paid through ticketsatwork.com & showed him my confirmation. Ended up contacting ticketsatwork.com and they assure me I would hear back from someone within 72hours. I waited the assured time and never got a email or phone call. I called and emailed them numerous times & they told me they were working on it & they needed to contact the 3rd party. I waited weeks and weeks & still never heard from anyone. Here it is 5 months later & im writing this review to warn others. Be very careful when using this website. They do NOT stand behind they word.

I booked a hotel room in march for July. In April, I asked if I could cancel and refund or reschedule to another day. They said they would open a ticket and had to ask hotel. Hotel said no per ticket response given. So I just kept the reservation as is. Now it is 2 days before reservation and I call hotel on question on stay and am told hotel was cancelled. Called T@W and was told it was cancelled it and I won't get a refund. I have no emails saying they cancelled it nor did I agree to not getting a refund. My inquiry was a question on options, the response I got on the ticket was there was no options. Was on hold for 30 min as they read my ticket and responses. Agent finally say they can't rebook and need to escalate on a refund. They said they would call me back that night and I have heard nothing.

The worst customer service I have ever come across. No help in resolving any of the issues with absolutely no care on their end. I will never use and will make sure that our university removes this link from their employee benefit website. How can you cancel an order on me and charge for different seats and then tell me that you cannot cancel the one you all booked without my consent?

I booked a room back in December for April through Tickets At Work. The hotel stated they did not have my reservation. I reached out to tickets at work. They stated they would "open a case". I received an email from them stating there's nothing they can do and to wait because sometimes I may not receive a confirmation until 24-48 hours before the reservation date….its odd that I booked the room in December, it's March, and their only response is "even though we cannot provide the hotel confirmation number, we can guarantee it's reserved." I went through so much trouble going back and forth with the hotel to figure this out since Tickets At Work didn't even bother to investigate. The hotel is almost sold out due to a festival that's going on the same weekend. If I did not do the leg work to get this resolved, I would've showed up to the hotel, and it would've been sold out if I had waited until 24 hours before the booking date as suggested by Tickets at work.
Take my advice: save the trouble and pay the fee extra dollars to book directly through the hotel to avoid any 3rd party issues.

I booked a supposed four-star hotel hotel through tickets at work and when I got to the hotel there was blood on the bathroom floor, shampoo bottle, one of the pillows and headboard. The hotel had no manager on duty and no maintenance service to clean my room. Tickets at work advertised it as a four-star hotel, it was barely a cheap motel. I asked for a refund and have been getting the runaround. I was even told that I had to contact the hotel on my own and get a letter from the manager that they agree to the cancellation. The hotel agreed to refund everything but tickets at work is refusing to do so.

I booked travel via tickets at work (which was really Priceline in the background).
The information on tickets was not correct on the flights
After calling tickets they sent me to Priceline.
So I looked at the same trip on Priceline and it was 100.00 less (basically i paid tickets 100 buck to send me to Priceline and it was all wrong!

Was unable to used ticket purchased 405$ was unable to find tickets in my email. Golden one center person search for the tickets on my phone. I bought the tickets again and tickets at work refused to refund my money. I have been fighting for months.

I purchased a room through them so I can have surgery, they took my money for the room and gave me confirmation. Arrived to the room, ma'am I don't have any reservations for you. I showed her the reservation and she still couldn't find my room. I called TicketsatWork to see what was going on and Jay was like the hotel didn't have any vacancies. I never got an email to cancel reservations and the clerk even told them they were only 77% booked they have plenty of rooms. He goes on to tell me no where in Nashville had rooms available (which was a lie). I asked to speak to a supervisor or manager and was refused he said no one was available. I asked him when would my funds be available he said 8 to 10 days, I told him that was unacceptable! After going back and forth with him, I hung up! At this point I have yet to receive a cancellation from them! No email or anything! I get a call back from Jay offering me a $50 gift card for my troubles and I declined! Still don't have a room, my money, or anything! I had to purchase the room through the hotel ( now I have money tied up through them and ticketsatwork. On top of all that I was 400 miles away from home, having surgery in a few hours, well past midnight and I wake up to were Jay has called my phone hours later trying to justify what happened! Still hasn't gotten any cancellation email and I don't have my money back!
Date of experience: January 11,2024

Arrived at airport for rental car. Was refused rental car because reservation was booked with my credit card, (NOT A DEBIT CARD) and I put my husband's name on the reservation as he was our intended driver. We didn't have a credit card in his name, therefor rental company would not honor our reservation. I reviewed the fine print on reservation and it only stated " if reservation is made with a debit card, a credit card would be required.
I contacted T@W on advise of rental company, to request they take my husbands name off, and switch it to my name. They would not change the reservation because our flight was delayed and we were passed the point of changing reservation without 95.00 penalty to make a simple change into my name. After 3 day email correspondence tickets at work has been decided now, NO refund is due because they talked with rental company and was told I was a no show, and a few other BS reasons there are untrue. Tickets at work will find any way to make any issue your fault and keep your money without any consideration to things that are beyond your control. Going to beg our HR department to discontinue use of this fake employee perk.

Please do not use their services. If you are a company I recommend not partnering with them. Their service is ridiculous and the locations chosen for hotels are slum, drug infested areas. It's very dangerous to allow such false advertising. This happened to me back in September 2023. I asked for a refund because, I did not stay at the property after pulling up and saw the location and facility was nothing like they advertised. I was terrified for my life. I'm not the first person this has happened too. I saw a trend when I started researching. I wish I had researched ahead of time. I suggest using booking.com They have never set me up like this company. Be careful and DO NOT PURCHASE FROM THEM! They will lie to keep your money. It's a scam. Companies stop partnering with this company it's not worth having your reputation connected with them.

After a disappointing experience with tickets for Circus Soleil from Tickets at Work, Richard helped resolve my complaint. He also told me that Tickets at Work is a legitimate site that can provide real deals.

I purchased tickets for $2000 and never received them. They will nit refund. They are nit a reputable company. Beware!
One star is too many but couldn't submit the review without choosing a star. They get a zero

Id give them 0 if i could. Absolutely awful to work with. They screwed me over for a car rental. Saying you will receive an email 48 hours prior. Received no email till the day before, and when you try and go in to manage the booking it will not allow you to change anything, I had to purchase a whole new car rental because of this and they just keep sending me the same generic email over and over. They are horrible to work with. I would not recommend this company to anyone!

Do not buy from this company at all! All they care about is your money. I had a flight that was cancelled and was rebooked on another flight the next day. I couldn't "shift" the hotels forward by one day online, so I figured I'd rebook for the correct dates and then explain the situation on the phone and get the original bookings refunded. After all, I still planned on staying at the hotels and only wanted to change the dates by one day. They refuse to refund the money, claiming it is "non-refundable", even though my rental car was also non-refundable as well, but the rental car company was understanding of the situation and cancelled the original reservation after I explained that I had rebooked a new reservation for the correct dates. Ticketsatwork was the complete opposite and kept making excuses how they can't refund and they don't want to give me my money back. So long story short, I basically paid double for hotels. I would give this company 0 stars if I could. Definitely avoid at all costs!

I have been trying to get in contact with them FOR THREE WEEKS because I need to reschedule my hotel reservation. The hotel gave verbal approval but they need the email from ticketsatwork to be sent YET TICKETSATWORK REFUSES TO. THREE WEEKS. I have already contacted them several times and they refuse to send out the email to the hotel. SCAM. I have read their response to every review: "please contact us with your order number"... I HAVE. PLEASE SOLVE THIS.