Jo M.

I booked a supposed four-star hotel hotel through tickets at work and when I got to the hotel there was blood on the bathroom floor, shampoo bottle, one of the pillows and headboard. The hotel had no manager on duty and no maintenance service to clean my room. Tickets at work advertised it as a four-star hotel, it was barely a cheap motel. I asked for a refund and have been getting the runaround. I was even told that I had to contact the hotel on my own and get a letter from the manager that they agree to the cancellation. The hotel agreed to refund everything but tickets at work is refusing to do so.

I got a Groupon for a spa treatment. Prior to getting it I checked the business schedule it said they are open from 9:00 a.m. to 5:00 p.m. Monday through Friday. When I called to book, the said they only take appointments after 3pm. This conflicts with my work schedule. I tried getting a refund and was told I'm past the cooling off period and can't get my money back.