ATTENTION! If you are trying to get a refund for anything that was purchased through TicketsatWork, do not bother attempting to request one from them! They will give you all sorts of run-arounds on what they need to do when you first ask, why the refund is taking so long when you call back in for an update, only in the end to tell you that you will NOT get a refund when you call again. Instead, go through your bank/card company, file a dispute with them and get your money back that way! You are guaranteed a greater chance of getting your money back with their support rather than TicketsatWork's alone! This happened to me not long ago. And my experience was very grueling and stressful from the get-go! I had to make a change on a purchase I had made months in advance. I realized the dates were incorrect. It would be later on that I learn that it was the fault of TicketsatWork for not booking the correct dates I requested and learning of others having similar experiences. I requested the change to be made and they made it at a substantial cost to me primarily due to their own fault and mistake they made from the very beginning. My card was charged the amount I was told over the phone. But the receipt for the change that I received along with the new itinerary showed a much lower amount (ALMOST HALF!) it cost to make the change. I thought I was fraudulently overcharged. I immediately called TicketsatWork back to see why my card was charged a different amount for the change but the receipt showed a lower amount. The customer service agent openly lied and said that I was charged the correct amount and the receipt was false. Not believing him, I requested a partial refund. He denied it immediately and threatened to cancel my itinerary and advised others would give me the same verbal warning should I continue to request it. I tried this same request with other customer service representatives keeping in mind what the first rep told me anyway and they all denied it without saying they'd cancel my itinerary. So, I decided to wait to until my itinerary was completed for me to make any additional efforts out of fear of it being cancelled since I do not take threats lightly. This time, however, instead of trying to request a refund through TicketsatWork, I went through my bank and filed a dispute stating I was falsely overcharged and requesting a partial refund. Within a matter of days of filing my dispute, I get a call from a TicketsatWork agent saying what I was charged was correct, the receipt was inaccurate and my dispute was bogus. She struggled to say the other half of what I did not see on the receipt was for "consolidator fees" that was never mentioned to me at the time I requested the change or properly stated on receipts I had received. I figured this was their intimidation tactic at play to cover their tracks in an attempt to make me cancel the dispute and get the money they were not entitled to back since my bank refunded me the entire amount I paid until an investigation was completed on their end. Sad part about this whole ordeal was I had to wait 90 days for a conclusion. Between those 90 days, there were efforts made by TicketsatWork to try and resolve it. But it would be on their terms and their ploy seemed illicit. They said they'd accept the loss of the partial amount I was disputing only if I would pay the amount that was owed to them in order to settle the dispute early. My bank advised me not to allow them to charge anything else until their investigation was done and recommended I tell them to communicate any sort of resolution with them. For obvious reasons, my bank was more trustworthy than TicketsatWork so I told the TicketsatWork representative all of that but she and her manager pathetically rejected that proposition and said they will only resolve it on their terms and said they will charge my card again without consent to settle the dispute (which legally they cannot do by the way). We came to an impasse and I was forced to wait out the entire 90 days to get a resolution. Out of precaution, I requested that my bank issue me a new card number and dispose of my old one to prevent any fraudulent charges since again, I do not take threats lightly. Towards the end of the 90 day wait period, the TicketsatWork agent I had been dealing with since opening the dispute tried one last time to have me resolve the dispute "once and for all" on their terms but I rejected. I got the resolution I wanted thanks to my bank and from there on, I vowed never to do business with TicketsatWork ever again It is truly disappointing and shocking to see the enormous lengths they went to try and minimize their role in everything that has happened, not own up or take accountability even in the slightest and intentionally slow down any attempt to get a resolution for the dispute quickly! When the dispute was settled, my bank sent me a statement that TicketsatWork provided in response to the dispute and it was full of lies, pity statements and a clear misunderstanding of what I was disputing. They ought to be ashamed of themselves! They are a horrible company to do any business with. I hope by reading what I had to unfortunately endure, you'll reconsider any current and future transactions with TicketsatWork!

I can easily say this was the worst customer service experience I EVER had. I purchased tickets for a baseball game that we plan on going to during our family vacation in a week. We are meeting my fiancés mother and sister during the vacation so we decided to all go to the game together. I needed 5 tickets total. In the section we wanted there was no quantity of 5 but there was a quantity of 2 and a quantity of 3 available in the same section and same row which we were ok with. I put both quantities of tickets in my cart and checked them both out at the same time so there was a total of 5 tickets in my purchase. I received the confirmation for my order and then received an email saying I received part of my tickets. I then called and explained I have an email saying I have my tickets but they haven't come through yet. I was advised that they will be coming to me and I should keep checking. Then later that evening I received an email saying that the quantity of 3 tickets I purchased were rejected due to high demand. I then had to call customer service again and explained what the email said. The representative advised this happens sometimes as it's a live site so sometimes someone else might of purchased the same tickets right before I did and it is first come first served. So I explained to the representative that the other 2 tickets are no good to me now because there were no other tickets in that section around that row available so I will need a refund for those tickets are you aren't fulfilling over half my order. He seemed to be understanding and advised we need to request the refund because they had already given my money to the third party they get the tickets from but because I haven't actually received the tickets in my email yet it should be fine and I should see the refund on my card in 5-7 business days. Under the impression, based on my conversation, that I was getting a full refund I told him I still need the 5 tickets because we still want to go to the game. I had picked a different section and asked if he can purchase them for me and he proceeded to do so. Never once explained that there was a good chance I wouldn't get my refund. The next day I received an email advising my refund request was denied. I called and the representative I spoke to this time did nothing but say tickets are final sale. I understand that this is the case, however I wouldn't be asking for a refund if their site didn't allow me to purchase 3 tickets that weren't available for purchase. I didn't just change my mind on the game or anything, I have 5 more tickets purchased for that game. I ended up asking to speak to a supervisor and that was a heated discussion because I felt they were doing NOTHING to try and help me whatsoever. The supervisor submitted the refund request again and I emailed in explaining my case as she advised me to do to only get another email the next day denying my refund AGAIN. I then called them again and explained my case to yet another person to get the same response with no help. I explained that clearly I'm getting no where and this was the worse company I ever dealt with. Since they had my money, wouldn't give me my money back and still hadn't even given me the tickets in question I had to advise the representative I didn't care who or what he had to do but I wasn't getting off the phone until I had those tickets in my email. They couldn't take my money, refuse to give it back and still not even provide the product I paid for. I was so sick of the run around. I finally received the email with the tickets after another phone call lasting over an hour.

Long story short I would NEVER EVER EVER recommend this company to anyone! I will be advising management at the company I work for as well that they should not promote this company to their employees. We pride ourselves on giving exceptional customer service and if management knew how bad this company was they would NEVER associate themselves with them or want to put their employees through situations like this. If I could give less than a 1 for rating I would.

I previously purchased tickets through tickets at work. I loved the fact that the discounted rates are within my budget. I thought it was too good to be true and boy, was I correct! I booked hotel reservations for March 13-March 16 at Anaheim Majestic Garden Hotel. Due to a family emergency, i wanted to changed my dates. I reached out to tickets at work and they told me, that they were going to put in the request to change my dates from March 13-March 16,2022 to my desired date March 17-March 19, which the representative said it was possible. They said they would send me and email with updates. Mind you, this request was sent on March 09,2022. I called them again on march 12,2022 and they said they do not have any updates for me and waiting for their partners to approve the request. This whole time, i did not receive any email updates either. So the initial dates March 13-16 passed and I still did not receive any calls nor emails from tickets at work. Then finally I called them again and they said that my request for March 17-19 has been denied! Mind you, March 13-March 16 has already passed, so im out of a hotel! TICKETS AT WORK where was your due diligence in helping me?! So i called them again requesting for a refund because all of this was their fault! If they had notified me sooner that my desired reservations was denied, then I wouldve choosen another date, but instead they gave me false hope! Saying it will be approved. Tickets at work just left me waiting for nothing. I called them again about my refund, and they said that they submitted the request for a refund and is waiting again on their partner for their decision! Here we go waiting again! I called again 72 hours later, and to no surprise, there was NO updates on their end and we are waiting yet again! I then requested to have a manager or supervisor to call and NO ONE CALLED! It is now March 24,2022 and I finally got an email stating that my refund was DENIED! Why? How? When it is their fault! They just took my money for services that wasnt even rendered to me! Tickets at work is a joke! Forget booking through them, it is best to go directly to the source. It may cost more, but atleast you dont have to go through the hassel of all of this. Im a single mother of 2 and Tickets at work just basically took my money, with no remorse! Thank you!

I purchased tickets to Universal Studios, received an email confirmation that my order went through. After I received my confirmation email that the tickets were being sent to me I booked a non refundable hotel room. Two hours later I received an email from tickets at work saying my tickets to Universal Studios was canceled. I called tickets at work and they said the dates I chose were no longer available and that the charges would show up as pending on my credit card for up to 5 days but it would reversed and it will not be charged. He then said he could assist me with choosing another date and after I pay he can manually get the tickets and send them to me right away after I pay. So I chose a different date, he sent me a remote payment via email, I paid, got placed on hold while he manually got the tickets then he came back on the line said the dates we chose again were not available and that the charges again ($1500. 00) would show up pending on my credit card for up to 5 days but would fall off without being charged. He said to choose a different date, at this point i was hesitant because now i had two pending $1500 charges on my credit card... then the phone got disconnected. I called back and of course got someone else and explained the situation. He picked up where the other guy left off. We tried again, I paid then he came back and said the tickets were not available. So at this point i now have 3 $1500 pending charges on my credit card! They guy placed me on hold and said he was going to call Universal Studios himself. When he came back on the line he said that Universal Studios said they no longer do this ticket deal with them and the problem is is that their website is not updated. (but it will take your payment!) I feel so stupid for being duped 3 times. I just pray to God that these charges do actually fall off and it does not turn into a payment dispute. So, after all that I just order tickets straight from the Universal Studios website, not only did i get my tickets right away but it ended up being $80 cheaper had the ticket purchase at tickets at work actually went through.

Update: 2 of the charges ended going through and my credit card and it was charged, however, they were reversed. Also, I forgot to mention, after the second attempt to get tickets the guys tried convincing me to just credit my account instead of trying to purchase tickets. I almost fell for it but then asked "what happens, if for the 3rd time they don't have tickets available. Will i be stuck with a $1500 credit that I cannot cash out or get back?. He said yes. Thank God I didn't because I would be stuck with a $1500 credit with a company I don't feel comfortable doing business with.

Tickets at Work Knotts Berry Farm Tickets purchase was a complete disappointment!
On Dec 23,2021 we made our way down to Knotts Berry Farm with excitement and tickets in hand. The weather was gloomy and rainy but had our rain jackets, boots and umbrellas ready to go. Both of our Army and Navy serving children were home for the holidays and they were happy to be home in CA. When we arrived at the gate it was raining and we were told they would be closing the park for the day due to the weather. We would have never expected the park to close due to weather! And would have never driven over 2.5 hours knowing they close the parks due to weather. We are hard core Disneyland goers and love to go to the park in the rain and have done it frequently.
All the cast members at Knott's were extremely nice and recommended we go to the customer service counter just outside the park. We were greeted by Diego, he listened and was extremely sympathetic. He asked us to fill out a form with the ticket info and then he would get back to us for our refund request. The supervisor, Jalyssa, took over and let us know that due to it being a third-party purchase that they could not give us a refund or offer us tickets to come back another time. But that if we had purchased the tickets directly even though it clearly states NO REFUNDS, they would accommodate our request (for a refund or tickets to come back anytime in 2022), just as they did for several other families that day. She explained that even though it is their policy, NO REFUNDS, that good customer service is what brings their customers back and they want their customers to be happy. She said making families happy is the most important. She explained that since we did not use the tickets at all we could most likely get a refund. She explained that even though it is a third party that we purchased the tickets from they are still get the tickets from Knotts Berry Farm and they have the final decision. She explained it would be reasonable to ask for our money back as the CLOSED the park. We really appreciated her time and kindness.
The circumstance of the park closing was not even something we considered. Weather is one thing but they closed the park! Nothing on the tickets says anything that they could close the park due to weather. We were extremely disappointed and since our adult military children were only on leave for the week before the holiday, sadly we had no other time to use the tickets.
I reached out to Tickets at Work four times and explained to the representatives the situation and that it was not a under normal circumstances that we were asking for a refund. When you call the representative is not who makes the decisions. They only type what you say and it goes to another representative that makes the decision. All the representatives were very nice and listened but I feel there is a disconnect. I feel the 2nd person who makes the decision just read the rules of the tickets and they immediately say no, no matter what. There responses were almost immediate with a big NO REFUNDS. I am highly disappointed in the effort they make to understand life's ups and downs and that NO doesn't always have to be NO. The Closing of the park was not our doing and we would have been happy to go in the rain.
I am an administrator and work for a large company and I always have recommended Tickets at Work to our employees but now I will not
Again, I am saddened and disappointed with Tickets at Work lack of compassion with unforeseen circumstances. And that our military family was unable make the best of our Christmas time together with this purchase.

BE AWARE DON'T PURCHASE TICKETS FROM TICKETS AT WORK!
I purchased 6 Universal Studios tickets order in the amount of $1,724.91. I've contacted tickets at work for a FULL REFUND due to the alarming amount of Covid 19 cases being reported coming out of Florida. Tickets at work only option was to issue me a credit voucher to use on their website only. Although Universal Studios is open and are giving people a FULL REFUND, tickets at work STILL will NOT refund my money in the form of which I paid. Really disappointing as I have used them in the past for years and I would strongly recommend anyone traveling to NOT use them. Buying directly from Universal Studios would give you peace of mind getting a refund in the event you're unable to travel during the pandemic. The extra $15-$20 savings per ticket is NOT worth the headache!(Update 08/04/2020)Spoke with Universal Studios today. Elise a guest services representative informed me about the stress free booking refund policy. This policy was put in place by Universal studios for customers during this pandemic. Any tickets purchased between June2nd-June 30th could be refunded within 10-14 days. It's unclear to me how Universal studios itself has put a policy in place to HELP while ticketsatwork sees my family's loss as their gain. Ticketsatwork refuses to offer any other refund methods besides a voucher. This implies that ticketsatwork wants to keep the money in their own company. A company who only offers travel & entertainment. Both of which have been SHUT DOWN at one point or still currently shut down during this pandemic. The option for a NBA game, there is none. The purchase of movie tickets... the theater have yet to reopen, concerts... THERE IS NONE! Literally, tickets at work has NOTHING to offer MY FAMILY of 6. Its unfortunate that a website geared towards saving employees money takes advantage of those finances to keep themselves a float during the pandemic. As mentioned by a ticketsatwork representative in a reply a refund could take months. I was never given that option to"wait" on a refund. I would have gladly taken a monetary refund even if it took longer than the 10-14 days Universal is able to process refunds. At least my family had a option to start looking elsewhere for vacation. Now we sit home as I spend my time on hold with customer service, back and forth to the website to hope something magically appears close to home. Ticketsatwork has DROPPED the ball during a time where people have suffered enough.

I was fraudulently sold the wrong tickets to a concert by TicketsAtWork because they posted a non-existing seating chart on their website.
On April 14th, 2018 I purchased 5 Justin Timberlake concert tickets (January, Atlanta concert) through TicketsAtWork.com using my credit card for $445.00. According to the seating chart that TicketsAtWork posted, all 5 of my tickets were located in front of the stage. Months later, I still had not received my tickets (even though the company says I did), so on October 20,2018, I reached out to TicketsAtWork to get them to email me my tickets. They did with no problem. Upon receiving the tickets, since 6 months had passed, I had forgotten where my seats were located, so I pulled up the TicketsAtWork website and they had removed their seating chart for the arena (you can still purchase tickets, just cant reference the seating chart). In order to find the location of my seats, I pulled up a competitor's website and saw a completely different seating chart. According to the competitor's seating chart, my tickets were behind the main stage, not in front like the TicketsAtWork seating chart showed. I looked back at the screen shots of the TicketsAtWork seating chart (the ones I sent to my friend back in April when deciding which tickets to purchase), and indeed-- TicketsAtWork's seating chart indicated that my seats where in front of the stage when I purchased the tickets. I called the arena and they confirmed that my seats are in fact behind the stage. I also described the seating chart posted by TicketsAtWork to the arena representative, and he confirmed that the seating chart TAW was advertising had not existed for over 5 years since they had redone the arena. That same day, October 20th, I contacted TicketsAtWork and spoke with a gentleman by the name of Juanlandro (not sure of the exact spelling). He did state that he was the only one working at 1:11pm on Oct. 20th. I explained the situation to him, sent him the screen shots of the seating chart that TAW posted through email, and he said received them and that he would have to get with a manager. He spoke with the manager and the manager said that TAW would have to reach out to their third-party vendor in order to get the best solution and that I would need to call back in three days. I called back in three days, was put on hold for an hour, to be told that they did not have solution yet, but they would contact me when they did have a solution. A month later (11/21/18), I called TicketsAtWork because I never heard back from them in regards to my situation. The customer service rep said that she would have to speak with her manager. She told me that her manager said they would not refund or exchange the tickets. I told her I needed to speak with her manager. She then told me that according to the stage setup, I would still be able to see the concert even though my tickets were located behind the stage. I told her that I still needed to speak with her manager. She transferred me to her manager (Amanda) who was incredibly rude. Amanda told me that I would still be able to see the stage and since that was the case, she was not willing to refund me my money or exchange my tickets, and if it were her, personally, she would not be upset because she would still be able to see the stage. I also told them that I was upset with the fact that they "had a solution" to my situation, and no one ever contacted me like they said they would. She said that the venue is allowed to change their seating chart and I take that risk when I purchase tickets. The venue hasnt changed their seating chart since I purchased the ticket or in over 5 years. This company is not wanting to take responsibly for their actions and wrong-doings.