Hannah G.

I was fraudulently sold the wrong tickets to a concert by TicketsAtWork because they posted a non-existing seating chart on their website.
On April 14th, 2018 I purchased 5 Justin Timberlake concert tickets (January, Atlanta concert) through TicketsAtWork.com using my credit card for $445.00. According to the seating chart that TicketsAtWork posted, all 5 of my tickets were located in front of the stage. Months later, I still had not received my tickets (even though the company says I did), so on October 20,2018, I reached out to TicketsAtWork to get them to email me my tickets. They did with no problem. Upon receiving the tickets, since 6 months had passed, I had forgotten where my seats were located, so I pulled up the TicketsAtWork website and they had removed their seating chart for the arena (you can still purchase tickets, just cant reference the seating chart). In order to find the location of my seats, I pulled up a competitor's website and saw a completely different seating chart. According to the competitor's seating chart, my tickets were behind the main stage, not in front like the TicketsAtWork seating chart showed. I looked back at the screen shots of the TicketsAtWork seating chart (the ones I sent to my friend back in April when deciding which tickets to purchase), and indeed-- TicketsAtWork's seating chart indicated that my seats where in front of the stage when I purchased the tickets. I called the arena and they confirmed that my seats are in fact behind the stage. I also described the seating chart posted by TicketsAtWork to the arena representative, and he confirmed that the seating chart TAW was advertising had not existed for over 5 years since they had redone the arena. That same day, October 20th, I contacted TicketsAtWork and spoke with a gentleman by the name of Juanlandro (not sure of the exact spelling). He did state that he was the only one working at 1:11pm on Oct. 20th. I explained the situation to him, sent him the screen shots of the seating chart that TAW posted through email, and he said received them and that he would have to get with a manager. He spoke with the manager and the manager said that TAW would have to reach out to their third-party vendor in order to get the best solution and that I would need to call back in three days. I called back in three days, was put on hold for an hour, to be told that they did not have solution yet, but they would contact me when they did have a solution. A month later (11/21/18), I called TicketsAtWork because I never heard back from them in regards to my situation. The customer service rep said that she would have to speak with her manager. She told me that her manager said they would not refund or exchange the tickets. I told her I needed to speak with her manager. She then told me that according to the stage setup, I would still be able to see the concert even though my tickets were located behind the stage. I told her that I still needed to speak with her manager. She transferred me to her manager (Amanda) who was incredibly rude. Amanda told me that I would still be able to see the stage and since that was the case, she was not willing to refund me my money or exchange my tickets, and if it were her, personally, she would not be upset because she would still be able to see the stage. I also told them that I was upset with the fact that they "had a solution" to my situation, and no one ever contacted me like they said they would. She said that the venue is allowed to change their seating chart and I take that risk when I purchase tickets. The venue hasnt changed their seating chart since I purchased the ticket or in over 5 years. This company is not wanting to take responsibly for their actions and wrong-doings.