From the business
TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible; helping millions of fans attend events they love.
TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.
Is TicketSales.com Legit?
Yes, TicketSales.com is a safe and legitimate source of resale tickets online. Since 2017, TicketSales.com has made live events more accessible; helping millions of fans attend events they love.
TicketSales.com Support:
Need help with an order? The TicketSales.com Customer Care is open 9am-Midnight Eastern, 7 days per week. You can reach the Customer Care team via phone, live chat, or email:
- Phone: (888)-729-4718
- Email: customercare@ticketsales.com
- Live chat: https://www.ticketsales.com/content/contact.html
TicketSales.com Reviews Summary
The company has garnered significant criticism for its lack of transparency regarding ticket pricing and additional fees, leading to customer frustration and feelings of being misled. Many customers report difficulties with ticket delivery and unresponsive customer service, which exacerbates their dissatisfaction. Conversely, some positive feedback highlights the ease of the purchasing process and timely ticket delivery when transactions go smoothly. Overall, the reviews reflect a troubling trend of customer discontent primarily stemming from unclear pricing practices and inadequate support, overshadowing the few positive experiences reported.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Have not received tickets yet.just order confirmation.can't really give review yet.still waiting
Easy to buy and received tickets with no issues!
Looking to have a great time!
I purchased tickets to an event for a certain date. Well, they decided to change the date of this event to when I'll be on vacation in Miami. And WILL NOT REFUND ME for the hundreds of dollars in tickets! So NO REFUND in other words is "screw our customers ". I've bought thousands of dollars in tickets from them,, NEVER AGAIN! DONT DO IT! Your welcome!
Why am I paying $55 in service fees for a ticket I bought through the venue website. Absolute highway robbery and I have no option to cancel my order after realizing this. If anyone in customer service can help me, please reach out because I'm basically buying a 3rd ticket at that rate which is absolutely insane to me
It was an easy process to order and receive my tickets to see home free in Biloxi, Ms.
Kept me waiting on the phone for quite some time. Then when I finally spoke to an agent they let me know there was nothing they could do to assist with cancelling my transaction even though it was within minutes. Absolute scam.
The ticket price shown is just for the performance. In the fine print at the very bottom just before you hit charge purchase - "it says ticket price, service and delivery fee" will be charged - but does NOT inform you how much. After you complete the transaction, your confirmation will show you the total price you paid. In my case the 2 tickets were $242, and the fees added was $85.59. Since delivery was by email (which costs zero) that means the service charge is $43 per ticket for a $121 ticket. There are no refunds.
I was able to place my order online. I received a confirmation email and a few days later I was given a link to download my tickets to my mobile wallet.
I bought two concert tickets and was charged a service fee of over $38 per ticket. The service fee was not disclosed until after I had completed the purchase. A reasonable service fee is to be expected because the company must make a profit but the fact that the amount of the service fee is not disclosed until after the transaction is completed is even more egregious. I won't deal with TicketSales.com in the future.
Ticketsales.com is a horrible business that actively seeks to cheat and defraud its customers.
First, it is intentionally designed to look and feel like a direct sales site so that you can not tell that you are buying from a broker.
Second, it does a very poor job of communicating fees, so fees are frankly a surprise when you check out.
Third, in my transaction, it actively encouraged me to order with a 10% discount code, and then did not provide an obvious place to add the code. So, by the time I realized that there was no where to put the code, it was too late and the order was complete.
Finally, when I called their customer service rep 10 minutes after placing the order, they provided no help to resolve the complaints.
This is a business that is intentionally set up to cheat you. BEWARE.
It was very easy to order tickets. Can't wait to see the show.
Ordered 4 tickets for Christmas concert at $53/piece, total price $212. This was the price at checkout. After submitting payment my final receipt showed a total billing of $1,333.08. I immediately called and was told this was due to service fees which the representative told me were not shown prior to purchase. Fees totaled $1121 for 4 tickets. Not only is this extremely excessive it is fraudulent that these fees are not shown prior to purchase. They would not let me cancel. Extremely upset.
Hi Sean,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.
After selecting tickets and navigating to our checkout page we display the itemized order breakdown, which clearly displays all fees, the price per ticket, and the total price in bold text. In addition, on the order review page before placing the order, we once again breakout all fees, the price per ticket, and total the price. We make sure to clearly and transparently disclose all fees and the total price multiple times, including a separate order review page before placing the order.
Service charges are used for business operations necessary to offer a superior selection of genuine, valid tickets to live events around the country. Among other activities, these operations include advertising, updating our website, and supporting our dedicated customer service team.
If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.
Regards,
Maria Garcia,
TicketSales.com Customer Care
They're a scam! They typically charge 2-3x what the tickets actually cost. For example, a $25 ticket will usually end up being $99 after all taxes and fees, and they do NOT offer refunds, all sales are final.
Buying tickets through this company is a complete rip off, especially since you will have better options elsewhere.
Hi Brian,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.
We are a secondary ticket resale marketplace and not the primary venue or performer. As a result, all ticket prices on our site are set by the sellers, not TicketSales.com. This fact is explained clearly throughout the purchase process, from a notice on every ticket listing and checkout page stating, “We are a leading secondary marketplace. Tickets may be above or below face value. We are not affiliated with any venue.”
We are here to ensure that all transactions between the parties are safe and secure, and that you have no issues from start to finish. We value our loyal fans and are committed to your satisfaction. If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.
Regards,
Maria Garcia,
TicketSales.com Customer Care
This site is a complete fraud; don't be fooled. You will get second rate seats for outrageous prices and hidden fees. Be SURE to check the address and make sure you get tickets from a legitimate box office. They are pretty clever and I thought this WAS the Box Office, purchased six premium tickets, billed at $40 each (for a total of $240) and when I checked out, the total was $350. No explanation, no way to go back. When I got the tickets, they clearly showed as $15 tickets. What a scam. This is a kid's show, which makes the scam even more shameful. There should be a law against this kind of fraud.
Hi Anne,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.
After selecting tickets and navigating to our checkout page we display the itemized order breakdown, which clearly displays all fees, the price per ticket, and the total price in bold text. In addition, on the order review page before placing the order, we once again breakout all fees, the price per ticket, and total the price. We make sure to clearly and transparently disclose all fees and the total price multiple times, including a separate order review page before placing the order.
Service charges are used for business operations necessary to offer a superior selection of genuine, valid tickets to live events around the country. Among other activities, these operations include advertising, updating our website, and supporting our dedicated customer service team.
If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.
Regards,
Maria Garcia,
TicketSales.com Customer Care
I purchase four tickets for for $540. I never saw the total until I paid for it. At the venue it is $39 per ticket. This is UNBELIEVABLE! What can I do? Please, I cannot afford this. This has put be in a very vulnerable spot. No one even answers the phone. Please refund me my money. I am begging you please. You were deceptive. You cheated and scammed me.
Hi Maria,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.
Since we are a ticket resale marketplace, all tickets listed are sold by the sellers, not TicketSales.com. This fact is explained clearly throughout the purchase process, from a notice on every ticket listing and checkout page stating, “We are a leading secondary marketplace. Tickets may be above or below face value. We are not affiliated with any venue.”
Since customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. This is stated clearly on our website and in our terms and conditions. Every customer is required to mark that they agree to this policy at time of checkout. This policy is in place because once a seller confirms the order you placed, we are locked in a binding contact with them for those tickets. Since sellers hold us to strict all sales are final policies, we are unable to make any exceptions to this rule.
If you no longer wish to attend the event with the tickets you originally purchased, we recommend trying to resell your tickets prior to the event date. If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.
Regards,
Maria Garcia,
TicketSales.com Customer Care
This company is a scam 1000% my card was charged almost $200 for tickets I never ordered and they wouldn't refund me. Then I called the venue to complain and they told me the ticket cost was only $20ea so the charges if legitimate would only have been $40 not $187.15
Hi Ralph,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to address your concerns.
We are committed to your satisfaction and would like to follow up to help resolve your issue. Please contact our customer support team at customercare@ticketsales.com with your name, order number, and contact details, and we will assist you promptly.
Regards,
Maria Garcia,
TicketSales.com Customer Care
They sold me a ticket that was 4 times the face value of a ticket. How dare they. I will NEVER do business wither again and I will make sure to tell all my family and friends.
Hi Barbara,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.
We are a secondary ticket resale marketplace and not the primary venue or performer. As a result, all ticket prices on our site are set by the sellers, not TicketSales.com. This fact is explained clearly throughout the purchase process, from a notice on every ticket listing and checkout page stating, “We are a leading secondary marketplace. Tickets may be above or below face value. We are not affiliated with any venue.”
We are here to ensure that all transactions between the parties are safe and secure, and that you have no issues from start to finish. We value our loyal fans and are committed to your satisfaction. If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.
Regards,
Maria Garcia,
TicketSales.com Customer Care
I bought tickets for a local Christmas show. The tickets were listed fir 31 dollars each. I bought 4. There was no warning of extra fees, etc. When my transaction went through I was charged 171.27. I just found the actual theater site. My sister-in-law and I are taking her very young grandchildren. I could have purchased tickets directly on that site in the same area for 64 dollars. Now I am paying almost 3 times that for typing the name of the show and not realizing I was on some scam sight. Who knows if these crazy inflated tickets on email are even legit? I messed up big time! Please make sure to check carefully you are not on their site before you buy!
Hi Elizabeth,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.
After selecting tickets and navigating to our checkout page we display the itemized order breakdown, which clearly displays all fees, the price per ticket, and the total price in bold text. In addition, on the order review page before placing the order, we once again breakout all fees, the price per ticket, and total the price. We make sure to clearly and transparently disclose all fees and the total price multiple times, including a separate order review page before placing the order.
Service charges are used for business operations necessary to offer a superior selection of genuine, valid tickets to live events around the country. Among other activities, these operations include advertising, updating our website, and supporting our dedicated customer service team.
If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.
Regards,
Maria Garcia,
TicketSales.com Customer Care
Scam, very high hidden fees not disclosed and the final purchase price is not provided until after the purchase is finalized. I had to contact customer service to get a breakdown of the billing. $112 fees charged for 2 x $162 tickets. Hopefully the e-tickets work and I'll never use them again.
(Note, this site doesn't allow giving them zero stars)
Hi Tom,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.
After selecting tickets and navigating to our checkout page we display the itemized order breakdown, which clearly displays all fees, the price per ticket, and the total price in bold text. In addition, on the order review page before placing the order, we once again breakout all fees, the price per ticket, and total the price. We make sure to clearly and transparently disclose all fees and the total price multiple times, including a separate order review page before placing the order.
Service charges are used for business operations necessary to offer a superior selection of genuine, valid tickets to live events around the country. Among other activities, these operations include advertising, updating our website, and supporting our dedicated customer service team.
If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.
Regards,
Maria Garcia,
TicketSales.com Customer Care
Had the time of my life laughed from beginning til end I really enjoyed myself
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi William, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.