Sean M.’s Reviews of TicketSales.com & more

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12/3/23

Ordered 4 tickets for Christmas concert at $53/piece, total price $212. This was the price at checkout. After submitting payment my final receipt showed a total billing of $1,333.08. I immediately called and was told this was due to service fees which the representative told me were not shown prior to purchase. Fees totaled $1121 for 4 tickets. Not only is this extremely excessive it is fraudulent that these fees are not shown prior to purchase. They would not let me cancel. Extremely upset.

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Thank you

Maria G. – TicketSales.com Rep 12/5/23

Hi Sean,

Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.

After selecting tickets and navigating to our checkout page we display the itemized order breakdown, which clearly displays all fees, the price per ticket, and the total price in bold text. In addition, on the order review page before placing the order, we once again breakout all fees, the price per ticket, and total the price. We make sure to clearly and transparently disclose all fees and the total price multiple times, including a separate order review page before placing the order.

Service charges are used for business operations necessary to offer a superior selection of genuine, valid tickets to live events around the country. Among other activities, these operations include advertising, updating our website, and supporting our dedicated customer service team.

If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.

Regards,
Maria Garcia,
TicketSales.com Customer Care