From the business
TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible; helping millions of fans attend events they love.
TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.
Is TicketSales.com Legit?
Yes, TicketSales.com is a safe and legitimate source of resale tickets online. Since 2017, TicketSales.com has made live events more accessible; helping millions of fans attend events they love.
TicketSales.com Support:
Need help with an order? The TicketSales.com Customer Care is open 9am-Midnight Eastern, 7 days per week. You can reach the Customer Care team via phone, live chat, or email:
- Phone: (888)-729-4718
- Email: customercare@ticketsales.com
- Live chat: https://www.ticketsales.com/content/contact.html
TicketSales.com Reviews Summary
The company has garnered significant criticism for its lack of transparency regarding ticket pricing and additional fees, leading to customer frustration and feelings of being misled. Many customers report difficulties with ticket delivery and unresponsive customer service, which exacerbates their dissatisfaction. Conversely, some positive feedback highlights the ease of the purchasing process and timely ticket delivery when transactions go smoothly. Overall, the reviews reflect a troubling trend of customer discontent primarily stemming from unclear pricing practices and inadequate support, overshadowing the few positive experiences reported.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I thought I was buying tickets directly from the venue's site at $132 per ticket. When continuing through their process they don't show a total or itemized breakdown prior to charging your card. The charge on my card was almost $100 more than my anticipated total so I thought there was a mistake. I looked back at my invoice where it provides no information about cost breakdown. When looking for their customer service line I figured out that this was not directly from the venue's site and decided to call where they tell you there are absolutely no refunds, transfers or cancellations. After waiting on hold I finally talked to a representative who emailed me a breakdown of my cost. I'm not sure why this information is not available to the customer prior to purchase as well as with ticket purchase confirmation. $7.50 was for a delivery fee (for electronic tickets?) and the rest was for a "service fee", neither of which are listed prior to ticket purchase. I did anticipate some fees but not nearly $100 on a $132 ticket. Additionally, the ticket confirmation tells you that you don't receive your tickets until 5 days prior to the concert (which is 7 months away). This is something I agreed to when I thought this sale was through the actual venue. Now that I know it is a secondary site, I guess we'll have to wait half a year to find out if this was all a scam. Overall, this site was easy to use but was severely lacking in pricing transparency which is borderline fraudulent behavior for a business. I would not recommend purchasing your tickets from here however, it may be difficult to avoid when their site is presented like the primary market.
Last second price jump when purchasing. Shows Canadian dollars then jumps to American dollars at purchase. Zero help from customer service. Total scam terrible company
Hi Alexandre,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to address your concerns.
We are committed to your satisfaction and would like to follow up to help resolve your issue. Please contact our customer support team at customercare@ticketsales.com with your name, order number, and contact details, and we will assist you promptly.
Regards,
Maria Garcia,
TicketSales.com Customer Care
Thought we were purchasing tickets directly from Ticketmaster for the concert (site looked exactly like the actual venue site), only to find out post transaction that this was a third-party transaction (where tickets are scalped for much higher prices). No indication of such prior to purchase. Couldn't cancel the transaction and currently can't even access the third-party tickets (problem with transfer). The whole process is so misleading and borders on fraudulent practice IMO. Avoid like the plague! Would give zero stars if possible.
Hi Paul,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to address your concerns.
We are committed to your satisfaction and would like to follow up to help resolve your issue. Please contact our customer support team at customercare@ticketsales.com with your name, order number, and contact details, and we will assist you promptly.
Regards,
Maria Garcia,
TicketSales.com Customer Care
Received tickets day before. Concert was good. When we got to the venue, they wanted to upgrade our seats to fill in empty seats.
I ordered two tickets whose face value was $35 each. The cost of the tickets I bought was listed as $50 each. The website never listed the final cost of the tickets. When I got the receipt, the total cost of the two tickets was $183.17. This is fraud and the company is immoral and deceitful. Do not do business with them.
Hi Mitchell,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.
After selecting tickets and navigating to our checkout page we display the itemized order breakdown, which clearly displays all fees, the price per ticket, and the total price in bold text. In addition, on the order review page before placing the order, we once again breakout all fees, the price per ticket, and total the price. We make sure to clearly and transparently disclose all fees and the total price multiple times, including a separate order review page before placing the order.
Service charges are used for business operations necessary to offer a superior selection of genuine, valid tickets to live events around the country. Among other activities, these operations include advertising, updating our website, and supporting our dedicated customer service team.
If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.
Regards,
Maria Garcia,
TicketSales.com Customer Care
I feel cheated! With no way to verify the total cost before purchase there was no indication that there would be $33/ticket service charge.
Hi Laura,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.
After selecting tickets and navigating to our checkout page we display the itemized order breakdown, which clearly displays all fees, the price per ticket, and the total price in bold text. In addition, on the order review page before placing the order, we once again breakout all fees, the price per ticket, and total the price. We make sure to clearly and transparently disclose all fees and the total price multiple times, including a separate order review page before placing the order.
Service charges are used for business operations necessary to offer a superior selection of genuine, valid tickets to live events around the country. Among other activities, these operations include advertising, updating our website, and supporting our dedicated customer service team.
If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.
Regards,
Maria Garcia,
TicketSales.com Customer Care
Be prepared to pay a hidden charge after purchase. Ticket was advertised for one price, and then after I paid, an additional charge of almost $25 is added on. I just spent over 1/2 hr trying to cancel transaction to no avail. Very disappointing, will never use this ticket service again.
Hi Kate,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.
After selecting tickets and navigating to our checkout page we display the itemized order breakdown, which clearly displays all fees, the price per ticket, and the total price in bold text. In addition, on the order review page before placing the order, we once again breakout all fees, the price per ticket, and total the price. We make sure to clearly and transparently disclose all fees and the total price multiple times, including a separate order review page before placing the order.
Service charges are used for business operations necessary to offer a superior selection of genuine, valid tickets to live events around the country. Among other activities, these operations include advertising, updating our website, and supporting our dedicated customer service team.
If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.
Regards,
Maria Garcia,
TicketSales.com Customer Care
Fairly easy to book, but some of the subsequent emails are confusing
DO NOT USE! They imitated the seattle symphony site making it look like I was buying through a legit site. They did not disclose the service charge up front which was double the ticket cost. They sent an email saying they would send the tickets later and they could change the seats per their policy. No one answers the phone. The website allows lookup but that is the only place you see a service charge. When I called the symphony box office they apologized and said this happens all the time and they would need full time people just to fight it.
Hi Jennifer,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.
After selecting tickets and navigating to our checkout page we display the itemized order breakdown, which clearly displays all fees, the price per ticket, and the total price in bold text. In addition, on the order review page before placing the order, we once again breakout all fees, the price per ticket, and total the price. We make sure to clearly and transparently disclose all fees and the total price multiple times, including a separate order review page before placing the order.
Service charges are used for business operations necessary to offer a superior selection of genuine, valid tickets to live events around the country. Among other activities, these operations include advertising, updating our website, and supporting our dedicated customer service team.
If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.
Regards,
Maria Garcia,
TicketSales.com Customer Care
When I bought a tickets there was no information about currency, only $. Because I was buying for Canadian event I thought that will be CAD but they charge me in US $ which I only spotted when I looked on my account.
Hi Jakub,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to address your concerns.
We are committed to your satisfaction and would like to follow up to help resolve your issue. Please contact our customer support team at customercare@ticketsales.com with your name, order number, and contact details, and we will assist you promptly.
Regards,
Maria Garcia,
TicketSales.com Customer Care
Payed for 2 tickets to Dave Chapelle. I expected to pay around $500.00. My card was charged $1234.00. I had to call my bank and stop the transaction. TicketSales.com is a scam.
Hi Carl,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns. We are a secondary ticket resale marketplace and not the primary venue or performer. Our goal is to give you access to the widest selection of event tickets offered by our large network of trusted sellers.
We're sorry to hear you thought the service charges were too high. Service charges are used for business operations necessary to offer a superior selection of genuine, valid tickets to live events around the country. Among other activities, these operations include advertising, updating our website, and supporting our dedicated customer service team.
We are here to ensure that all transactions between the parties are safe and secure, and that you have no issues from start to finish.
We value our loyal fans and are committed to your satisfaction. If you still have concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.
Regards,
Maria Garcia,
TicketSales.com Customer Care
Doubled the price for Brea Improv tickets. Ticketsales.com charged me $246.89 Do your research before buying from ticketsales.com they will rip you off Double and triple the cost I could have saved $161.57 difference outrageous.
Hi Janae,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.
We are a secondary ticket resale marketplace and not the primary venue or performer. As a result, all ticket prices on our site are set by the sellers, not TicketSales.com. This fact is explained clearly throughout the purchase process, from a notice on every ticket listing and checkout page stating, “We are a leading secondary marketplace. Tickets may be above or below face value. We are not affiliated with any venue.”
We are here to ensure that all transactions between the parties are safe and secure, and that you have no issues from start to finish. We value our loyal fans and are committed to your satisfaction. If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.
Regards,
Maria Garcia,
TicketSales.com Customer Care
This was fine! The survey maybe NOT so much! TO LEAVE 50 WORDS ON AN EXPERIENCE ONLINE IS RIDICULOUS YO HAVE TO COMPLETE
Hornswoggled into paying five times face value for concert tickets for an anniversary gift for my wife has completely ruined the event for us. Thanks guys, you are very clever at what you do therefore five stars.
I was in a rush, saw the poster about small show in Hermosa Beach and didn't find other sales so I bought 2 tickets for about 100$. Next day I was able to buy the tickets for 20$ each directly from the venue site... so looks like I overpaid 60$ for a small show and TicketSales.com is just an aggregator which pulls out every tickets from web and adding it's cosmic unreasonable price (which is bigger than on ticketmaster btw). Oh, and I asked their 'live chat' and even wrote an email about theirs fees and of course nobody wrote me back.
Reminder to ticketsales.com from my letter: how comes that total for unit price was 19$ and then subtotal for 2 tickets was 70$?
Hi Max,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.
We are a secondary ticket resale marketplace and not the primary venue or performer. As a result, all ticket prices on our site are set by the sellers, not TicketSales.com. This fact is explained clearly throughout the purchase process, from a notice on every ticket listing and checkout page stating, “We are a leading secondary marketplace. Tickets may be above or below face value. We are not affiliated with any venue.”
We are here to ensure that all transactions between the parties are safe and secure, and that you have no issues from start to finish. We value our loyal fans and are committed to your satisfaction. If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.
Regards,
Maria Garcia,
TicketSales.com Customer Care
I spent almost 1200.00 for first row tickets to a broadway play. Row AA order said first row on 8-28-23
Play is 9-23-23 in NY for our visit. So today 16 days later I get the tickets by email and they are not correct row. So after a couple hours of live chat, emails, calls, they do not have the tickets I want. What happened to the tickets? They have no idea. They offered me a 150.00 discount. So less than a 10% discount and they gave me a week to find something else.
They claim they will refund me my money but that's not the point now I have to scramble to find another show to go to or other entertainment.Do not use this company as they must have sold my tickets to another at a higher rate or never had them to start with.
Sad. Let's see if they refund my money or I will ah e to make a claim with the credit company. I am going to stick with Stub Hub. Never had a problem
Hi Mitchell,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.
All orders are tracked by our customer service department so we can guarantee all tickets will be delivered in time for your event. You should have received an email when the order was confirmed with the estimated “in hand” date provided by the seller.
Please note: Many venues do not release their tickets until closer to the event, sometimes even waiting 24 hours prior to sending out e-tickets.
To lay your concerns to rest, we guarantee that we will deliver your tickets to you in time for the event. If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.
Regards,
Maria Garcia,
TicketSales.com Customer Care
I bought 8 tickets that would have cost me $415 at the venue. Ticketsales.com charged $1039 for the same tickets. Shame on me for not looking closer but I want to save someone else the financial burden for the same mistake. Buyer beware!
Hi Joshua,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.
We are a secondary ticket resale marketplace and not the primary venue or performer. As a result, all ticket prices on our site are set by the sellers, not TicketSales.com. This fact is explained clearly throughout the purchase process, from a notice on every ticket listing and checkout page stating, “We are a leading secondary marketplace. Tickets may be above or below face value. We are not affiliated with any venue.”
We are here to ensure that all transactions between the parties are safe and secure, and that you have no issues from start to finish. We value our loyal fans and are committed to your satisfaction. If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.
Regards,
Maria Garcia,
TicketSales.com Customer Care
I live in Illinois and bought tickets in February to a Kansas concert in Salt Lake City in late August. I did not realize I was on a secondary website and overpaid dearly for tickets that were not given to me after the purchase. My receipt stated that I was guaranteed to receive the tickets at least 48 hours before the concert. Tickets had still not come when we headed to Salt Lake City on vacation. After numerous phone calls to clueless people, I finally received the tickets via email less than 8 hours before the concert. Are you kidding me? I have never purchased tickets from any website and not gotten them immediately after the purchase. TicketSales took my money and didn't give me the tickets for six months!
Hi Dana,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.
All orders are tracked by our customer service department so we can guarantee all tickets will be delivered in time for your event. You should have received an email when the order was confirmed with the estimated “in hand” date provided by the seller.
Please note: Many venues do not release their tickets until closer to the event, sometimes even waiting 24 hours prior to sending out e-tickets.
To lay your concerns to rest, we guarantee that we will deliver your tickets to you in time for the event. If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.
Regards,
Maria Garcia,
TicketSales.com Customer Care
She used my credit card and was confused when the email, they send with the summary of the ticket prices break down was over what she thought she was paying for the tickets. They absolutely were frustrating to deal with on the phone. With their standard refusal of answers to not refund or allow you to cancel the order. I've spend 7+ hours in dealing with these scammers. I would love some alone time with anyone that works for this company. I really hate scammers and see them for the cancer they are in the world. Even if you're not a Christian, basic human decency should not allow you to work for this company. I hate not being able to control the outcome of a situation, and have strong feelings about what is right and wrong and look at the malevolent actions of people or companies, that practice this. This company is the definition of an parasite and bottom feeding company!
Hi Mark,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.
We are a secondary ticket resale marketplace and not the primary venue or performer. As a result, all ticket prices on our site are set by the sellers, not TicketSales.com. This fact is explained clearly throughout the purchase process, from a notice on every ticket listing and checkout page stating, “We are a leading secondary marketplace. Tickets may be above or below face value. We are not affiliated with any venue.”
We are here to ensure that all transactions between the parties are safe and secure, and that you have no issues from start to finish. We value our loyal fans and are committed to your satisfaction. If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.
Regards,
Maria Garcia,
TicketSales.com Customer Care
Was buying tickets for Lana Del Ray and thought I was on the direct site. Should have paid more attention as now I am paying for it. Saw seats for $291 and purchased them. Got the bill from ticketsales.com saying was charged over $820! I typed in two seats, and it gave me the impression that the 291 was for both. Turns out it was separate, and a hefty service charge was added. Of course, when I realized my mistake, I then noticed the no refunds clause. After that I found that seats were going for $35.00 a piece. Pay attention people!
Hi Christopher,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns. We are a secondary ticket resale marketplace and not the primary venue or performer. Our goal is to give you access to the widest selection of event tickets offered by our large network of trusted sellers.
We're sorry to hear you thought the service charges were too high. Service charges are used for business operations necessary to offer a superior selection of genuine, valid tickets to live events around the country. Among other activities, these operations include advertising, updating our website, and supporting our dedicated customer service team.
We are here to ensure that all transactions between the parties are safe and secure, and that you have no issues from start to finish.
We value our loyal fans and are committed to your satisfaction. If you still have concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.
Regards,
Maria Garcia,
TicketSales.com Customer Care
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Allie,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.
We are a secondary ticket resale marketplace and not the primary venue or performer. As a result, all ticket prices on our site are set by the sellers, not TicketSales.com. This fact is explained clearly throughout the purchase process, from a notice on every ticket listing and checkout page stating, “We are a leading secondary marketplace. Tickets may be above or below face value. We are not affiliated with any venue.”
We are here to ensure that all transactions between the parties are safe and secure, and that you have no issues from start to finish. We value our loyal fans and are committed to your satisfaction. If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.
Regards,
Maria Garcia,
TicketSales.com Customer Care