TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible; helping millions of fans attend events they love.
TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.
Is TicketSales.com Legit?
Yes, TicketSales.com is a safe and legitimate source of resale tickets online. Since 2017, TicketSales.com has made live events more accessible; helping millions of fans attend events they love.
TicketSales.com Support:
Need help with an order? The TicketSales.com Customer Care is open 9am-Midnight Eastern, 7 days per week. You can reach the Customer Care team via phone, live chat, or email:
- Phone: (888)-729-4718
- Email: customercare@ticketsales.com
- Live chat: https://www.ticketsales.com/content/contact.html
The company has garnered significant criticism for its lack of transparency regarding ticket pricing and additional fees, leading to customer frustration and feelings of being misled. Many customers report difficulties with ticket delivery and unresponsive customer service, which exacerbates their dissatisfaction. Conversely, some positive feedback highlights the ease of the purchasing process and timely ticket delivery when transactions go smoothly. Overall, the reviews reflect a troubling trend of customer discontent primarily stemming from unclear pricing practices and inadequate support, overshadowing the few positive experiences reported.
This summary is generated by AI, based on text from customer reviews
No problem in securing my tickets. I have also purchased tickets for Isotopes baseball games. Very happy with the company.
The experience was ok. I had to cancel my original order the day of the show I was going to and reorder the tickets to the same show I was able to get the refund for the original order but I was not happy about having to cancel it just two hours before the show and have to rebuy tickets
I paid almost 3 times as much as the man sitting next to me when we bought tickets from the same link at the same time. I would like to know why I was charged so much.
He showed me he paid 30 a ticket. I paid 80.
That is a huge difference for the same area. What gives?
I thought the prices were fair, for what I bought, everything was very fast and very easy to buy there
I was stunned to find out another site is selling our tickets for over twice as much.
WARNING WARNING WARNING. Make sure when you buy entertainment tickets it's from the original venue or supplier.
Otherwise you could be paying over double for their robot to buy the tickets from the theatre for you.
I'm the creator/producer of www.RelivetheMusic.ca I went online to check out one of our shows and up came www.Ticketsales.com I was stunned to see a lot of our shows on this site for sale. How did this happen?
I did a test. I looked at one of my shows on the proper site/venue and chose a seat. It was $72.50 in total.
Then I went to www.Ticketsales.com to ask for one ticket. It spun for a while and then came up with 15 single seat options. (likely it went to the proper site and acted like they were going to buy tickets then held them for now) Then I pressed one ticket for $147 USD and it said it was already taken so I had to go to one that was $157USD.
So it appears this site will buy your ticket and you will get the seats you wanted BUT in my test at a higher price. It was well over double.
The initial real price is $72.50 Canadian. But this site came up with a total price of $157.14 USD which is about - $211.19 for one ticket. This is about $138.69 CAD more for the same original price of $72.50.
Please be aware.
Hi Steve, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.
No he recibido los boletos del concierto de Ricky Martín del 27 de agosto, lo que tengo es el correo del pago.
Hi Maritza, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.
I haven't received any of the four tickets that I've ordered yet for the Jeff Dunham show for October
Hi Timothy G., we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.
I don't like it that you have to up load your tickets to a phone. I had to find someone to help me understand how to put the tickets in my wallet on my phone. When I went back to find the tickets on my phone and I couldn't find them. Why we just can't walk up to the counter and by a ticket. It is simple why do yawl make it so hard for the elderly to come to a play. I'm done have a blessed day.
Fast and easy ordering. Tickets were available promptly and placed in my virtual wallet. Thank you!
I wanted to buy 4 tix for a local rodeo. The price listed seemed a little high for 4 tix (normally $22 per ticket) but I thought it was reasonable with fees for a $99 total. Then AFTER THE FACT when I completed the purchase the receipt showed a total of $518.23! No itemization. I thought I was paying $99 total. The site was completely misleading and deceptive! I called and was told "our site is very transparent and there are NO refunds ". I will be disputing this charge via my credit card co. I will be filing a complaint with the BBB. This company does not care, they are con artists. Do NOT USE THEM! BEWARE!
Hi Melissa,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.
After selecting tickets and navigating to our checkout page we display the itemized order breakdown, which clearly displays all fees, the price per ticket, and the total price in bold text. In addition, on the order review page before placing the order, we once again breakout all fees, the price per ticket, and total the price. We make sure to clearly and transparently disclose all fees and the total price multiple times, including a separate order review page before placing the order.
Service charges are used for business operations necessary to offer a superior selection of genuine, valid tickets to live events around the country. Among other activities, these operations include advertising, updating our website, and supporting our dedicated customer service team.
If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.
Regards,
Maria Garcia,
TicketSales.com Customer Care
My wife bought 13 tickets on this site for a group to a comedy show, just to find out that the face value of the tickets were approximately half the price. We paid nearly $1400 for tickets valued at just over $700 (all fees included). The tickets are not sold out, and the show is nearly 2 weeks away. There was also a strange extra service fee added that only showed up when she looked at her bank statement.
When contacting "customer service", she was not allowed to speak to a manager, but instead, my wife was informed that the manager would say the same thing. Even our bank said they were aware of this company's shady business practices but could not refund us. Now we are stuck with ridiculously overpriced resale tickets for a show that's not in high demand, not nearly sold out. Anytime you're not allowed to speak to a superior, BUYER BEWARE!
Hi Rodney,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.
After selecting tickets and navigating to our checkout page we display the itemized order breakdown, which clearly displays all fees, the price per ticket, and the total price in bold text. In addition, on the order review page before placing the order, we once again breakout all fees, the price per ticket, and total the price. We make sure to clearly and transparently disclose all fees and the total price multiple times, including a separate order review page before placing the order.
Service charges are used for business operations necessary to offer a superior selection of genuine, valid tickets to live events around the country. Among other activities, these operations include advertising, updating our website, and supporting our dedicated customer service team.
If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.
Regards,
Maria Garcia,
TicketSales.com Customer Care
When I called the location to pick up my tickets that was order I was told that the tickets were previously purchased by someone else and my tickets we're considering scalped so the tickets were first come first serve basis even the I purchased insurance for these tickets
Hi Laurie,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to address your concerns.
We are committed to your satisfaction and would like to follow up to help resolve your issue. Please contact our customer support team at customercare@ticketsales.com with your name, order number, and contact details, and we will assist you promptly.
Regards,
Maria Garcia,
TicketSales.com Customer Care
Purchased 2 $50.00 dollar tickets I thought I was dealing with the concert venue direct. I was charged $159.50 on my credit card.
Purchased same two tickets the same day from Ticket Master for $68.00 dollars.
Buyer beware when purchasing tickets from third party rip offs.
Hi Kenneth,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns. We are a secondary ticket resale marketplace and not the primary venue or performer. Our goal is to give you access to the widest selection of event tickets offered by our large network of trusted sellers.
We're sorry to hear you thought the service charges were too high. Service charges are used for business operations necessary to offer a superior selection of genuine, valid tickets to live events around the country. Among other activities, these operations include advertising, updating our website, and supporting our dedicated customer service team.
We are here to ensure that all transactions between the parties are safe and secure, and that you have no issues from start to finish.
We value our loyal fans and are committed to your satisfaction. If you still have concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.
Regards,
Maria Garcia,
TicketSales.com Customer Care
Don't use them- many other places to order from. They don't help and and admitted on the phone they don't care. Plenty of other thieves to give your money to. They also lie about their ratings.
Hi Stephanie,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to address your concerns.
We are committed to your satisfaction and would like to follow up to help resolve your issue. Please contact our customer support team at customercare@ticketsales.com with your name, order number, and contact details, and we will assist you promptly.
Regards,
Maria Garcia,
TicketSales.com Customer Care
Excellent service. Clear instructions. Quality pricing
I was duped, don't be like me! They sell tickets they don't even possess. They charge your credit card WEEKS before they can even legally obtain tickets, much less guarantee your seats. This company is despicable. The venue even said they are not authorized to sell their tickets. On top of all that, the price is three times the legit ticket seller price. I am so disgusted. Filed a credit card dispute immediately when I realized I was scammed. Do NOT BUY THROUGH THESE SCAMMERS!
Hi Linda,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.
All orders are tracked by our customer service department so we can guarantee all tickets will be delivered in time for your event. You should have received an email when the order was confirmed with the estimated “in hand” date provided by the seller.
Please note: Many venues do not release their tickets until closer to the event, sometimes even waiting 24 hours prior to sending out e-tickets.
To lay your concerns to rest, we guarantee that we will deliver your tickets to you in time for the event. If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.
Regards,
Maria Garcia,
TicketSales.com Customer Care
There is absolutely no refund whatsoever! They upcharge big time, lots of hidden fees that you don't see until you have already charged. Don't use them. Oh and no ticket until the day before... kind of sketchy to me. Hoping my credit card company will reverse the charges but I am guessing probably not.
Hi Nanci, please send us your name, email, and order # via private message so we can address your issue. We appreciate all our fellow fans and want to help. Thank you.
DO NOT PURCHASE! This is such a scam! They hide all the fees until your finalize purchase. Just a trash company. Outrageous service fees that are hidden even after the purchase. I will be making a formal complaint to the Better Business Bureau.
Hi Mike, please send us your name, email, and order # via private message so we can address your issue. We appreciate all our fellow fans and want to help. Thank you.
Ordered 2 tickets for a show and cost me $489, with over half being hidden cost, which is ridicules'. Clicked on the tickets and got a little bird picture with "woops, something went wrong". Tried to call their "customer service" for a few days for help, could not even get through. Tried to get my American Express to cancel the transaction, which they did, but had to investigate. Two weeks later, AM called me back. Stated they got in touch with them right away and they forwarded a copy of their contract of no refunds. I am out $489. THEY ARE A SCAM COMPANY!. Possibly resold the same tickets 4-5 times over. NEVER BUY TICKETS FROM THIS COMPANY. THEY GET AN F FROM ME AND THE BBB! The government should look into these crooks.
Hi David, please send us your name, email, and order # via private message so we can address your issue. We appreciate all our fellow fans and want to help. Thank you.
I went to the constellation field website in which I thought was the correct website to purchase game tickets …. Everything looked the same…. So I purchased 3 tickets for $20 each… thinking I was paying $60 in total … never saw any added fees… then my charged fee to my credit card was $91.31 … I am a senior citizen and I do not like getting deceived or cheated on…. When I called to get a refund they told me no refunds would be given …. I then went on their website and started a chat and that person would not give me a refund …. I spent alot of time trying to get my refund and for them to make this right but they would not give me my refund SO please don't get scammed like I did and please never ever use TICKETSALES.COM to purchase anything ever!
Sincerely, Karen Mouton *******366
Hi Karen, please send us your name, email, and order # via private message so we can address your issue. We appreciate all our fellow fans and want to help. Thank you.
Answer: I thought I was buying direct from event site. Obviously I did not to research or read fine print. Never again. Don't buy from them!
Answer: Yes, TicketSales.com is a safe and legitimate source of resale tickets online. Since 2017, TicketSales.com has made live events more accessible – helping millions of fans attend events they love. The TicketSales.com 100% Guarantee ensures all tickets are Authentic, Accurate, and On Time. TicketSales.com has a 4.6/5.0 Customer Review Rating across the web, making it one of the most trusted sources for online resale tickets. Any issues with ordering can be resolved by contacting the Customer Care team 9am-Midnight Eastern via Phone, Live Chat, or Email@ https://www.ticketsales.com/content/contact.html.
Answer: Good luck because the only thing you'll be able to get is a message saying "We apologize, but we are experiencing a high volume of chats at this time. If you would like to leave a message for our team, please enter "message" and our system will help you send a priority message to our team. Otherwise, enter "continue" to continue holding and a member of our staff will be with you as soon as possible." for 3 hours!
Hi Tracy, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.