TicketSales.comReviews 2,212

Company sells tickets before they are officially released, leading you to believe they are scarce. I paid 10 times what tickets are worth. False advertising and a scam.

Thought I was purchasing tickets for Ringo Starr All-Star Band. Cost was supposed to be $166 each, but, they added $100 in additional fees. No refund.

You can't see purchase information until after checkout. Fees are very high over $30 per ticket. Can't get a refund all sales are final. STAY AWAY FROM THIS SITE!

I normally do not go through 3rd party sites, and this is exactly why. I somehow got routed through TicketSales.com and ended up paying 2x the amount for my tickets. If that wasn't bad enough, when I got to the venue, the tickets were denied because they were sold by an individual whose name was on the tickets. Because my name wasn't on the tickets they could not honor them and I was denied entry. I called to have this resolved and spent 20 minutes on the phone with their customer service team and ended up missing the first act. They didn't offer any resolution other than "we'll look into it" and a halfass "sorry for the inconvenience". No immediate refund. No effort to resolve it. No escalation. I just followed up as it's been a couple days and I still haven't received their Denial of Access form. They don't let you speak with anyone higher than a generic customer service team member who will repeat the same information ad nauseam. Unhelpful, slow, and reeking of fraud as they sold me tickets from a third party who remained owners of the tickets. Ruined my Saturday night and they are making it extremely difficult to get a refund.

I bought 2 tickets with a face value of $37.50 each. They told me my bill was going to be $85 and change. Credit card company had $201! I chatted on line with them and their answer was "resell". Fees were $126 for $75 of ticket. No offer to lower to a reasonable amount, just resell. They claim they showed the final price BEFORE checking out. Not so. I never saw $201. I live 7 miles form the stadium, why would I pay nearly 3X the ticket price when I can pick up at the stadium without $126 of fees? Don't even think about using them.

IT IS A SCAM. I bought tickets at one price and next thing I know the fees and service charges were HUNDREDS of dollars more. I tried to go back, but the purchase was already made. I called customer service and they told me to try to tell the tickets. The tickets are hundreds of dollars cheaper on Ticketmaster. I'm appalled that people scam other people like this. This is just awful. PLEASE DON'T BUY ANYTHING FROM THEM, PLEASE!

My fault for not paying closer attention and researching this company first. I will take responsibility for that. But it is just such a shame there are companies out there like this ripping people off. I was in a hurry, and just typed the venue name in, this site popped up immediately. We have been to many concerts there and have always bought from the venue. I mistakenly thought I was on their website. After the purchase, I thought the price seemed high, so I looked and realized it was another site. Immediately I contacted them to try and cancel the order and as others have said, they will not refund anyone. I know concerts have extra fees but this is insane! On the customer service chat I was told, "I can tell you how to resell them..." and I told the person I would NOT be ripping someone off like they did to me. I just paid over $100 extra for the tickets and after looking the company up online, I question whether or not the tickets will even be valid. AVOID THIS COMPANY!

Be aware. I clicked to purchase tickets on venue I wanted to go to. When received invoice and tickets it turned out tickets were for same seats, two months earlier, different venue than one I thought I had purchased. Also several hidden fees that was not made aware. 3rd party excuse they can't refund or cancel.Very difficult to talk to or contact.

Do not purchase from them unless you enjoy paying many times the ticket face value and not having the good (ticket) you purchased until right before the event.

Customer service will NOT work with you either. And surprisingly, they never have a supervisor for you to talk with! Imagine that!

CRAFTY DECEITFUL TACTICS. If your like me you are unfortunately reading these reviews too late. Sorry this happened to you as well. This is more of an outlet to let you know you are not alone. Hopefully one day someone takes companies like this down. I have done all that I can to report to every bureau and review portal - if we can prevent one person from giving this company their money than its worth it. They know the game and have it down to a science. Searched venue specifically - their website came up with the venue name in all caps at beginning - honestly thought I was purchasing directly from venue so I was trusting the prices and the amount of tickets they were showing were left. I was burned big time, paid double for tickets, charged a $200 fee on top of it. Their website and policies are crafted so well, you think you're going to a page to review before you confirm your purchase - then next thing you know all sales are final and you're an idiot. They sell tickets they do not even have, and they protect their shady sellers - who are likely still the same business they just found a loophole to operate this way. As soon as I realized the true cost I called to cancel and all they did was tell me how they have to honor the contract with the seller. Well, I haven't received the item yet - cancel it - NOPE. Called credit card to cancel purchase - they said nothing they could do even though purchase was pending, and I did not authorize additional excessive charges. Absolutely disgusted with people who are this low and deceitful makes me sick.

My husband bought these wanting to suprise me. He thought he was buying them directly from the vendor. Unfortunately he did not see the fine print that they are not and sell tickets from individuals. Our seats were almost triple he did not realize all the extra fees. We could have bought them directly from vendor for less than half the price they charged us and way better seats than what we paid. They also said tickets would not be delivered until day before the venue...very sketchy folks beware

This company is a complete scam. They will overcharge by hundreds of dollars, and their 'checkout' feature is one page, rather than a clearly laid out itemization of your tickets and the hundred dollars extra they have as fees.
Also bait-and-switch from the price they have on the first page when you are agreeing to purchase.
DO NOT BUY FROM THEM.

The customer reviews appear to have been cherry picked. Be cautious. Extremely expensive with enormous fees (>25%) and a misleading sense of availability. When I got to the venue, there were plenty of empty seats that were less expensive and had better views had I bought tickets directly from the venue.

Be weary, I just received my actual tickets months after buying them... Only to find out the cost of the tickets with fees were so much higher! Paid $241 for tickets that were $40 each! Never again.

There is good reason for the F rating by the Better Business Bureau. They have poor customer service, falsely advertise and take advantage of local business with trademark infringement ads that are deceptive to the consumer. That along with charging 3x the cost the venue would charge you. Not a good business.

I did a screen print indicating $107 tickets, $214 for both, clicked on "buy" and tge system came back with a charge of $446! I got nowhere with their non-customer service. I even sent the screen print and their response…you may have wanted $107 tickets but you bought &170 tickets! The pricing for the tickets is $95….trying to get to someone who actually speaks English is all but impossible ( not racist, just a fact!). How is this company still in business? If anyone has a contact number that is not the non-customer service number?

I went on to the site to review/possibly purchase 3 tickets for a local event. I entered my credit card and other information while I was awaiting a response from my party as to whether the date worked for everyone. As the site indicated that there were only a few tickets left, and the timer was counting down, I wanted to be ready to purchase in the event that my party agreed to the date/time/etc.

I ABSOLUTELY did not confirm my purchase, as the date/time ended up not working out for everyone so I closed the web browser box, when all of a sudden I received an email confirming my ticket purchase.

Within minutes of receiving this email (as long as it took me to find the phone number for the company) I called Ticket Sales to explain what happened. They told me there is nothing that can be done and kept saying that I confirmed the purchase and agreed to the terms and conditions.

I called my credit card company to dispute (which is on the works) but they advised that the dispute process would go past the date of the event and, if it wasn't successful, I could be paying the money for an event that was never attended. They advised I call ticket sales back, so I did, and again they said I agreed to the terms and conditions and nothing could be done.

I feel entirely taken advantage of and will be, not only continuing with the dispute, but also reporting this scam of a company and doing small claims. It's outrageous that they can do this to people. As I did it confirm a purchase, they legitimately stole money from me.

I mistakenly thought this site was the venue (late night and ordering from bed!) and bought two tickets to a sold out show. Paid a hefty processing fee, and was worried about the legitimacy of site based on reviews. But after the show was postponed, I got an immediate email saying my tickets were still good for the new date and later it was canceled and got an immediate email that said I could get a full refund and I did. I would definitely use them again.

They are dirty. They are the first site the pops up when I searched for the venue, so I foolishly assumed I was buying from the venue. After hitting purchase, an additional $25/ticket transfer fee and $7 processing fee were charged. Then, the tickets are not supposed to be delivered until 2 days before the event, so I don't even know if it is real.