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TicketSales.comReviews 2,212

2.9

From the business

TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible; helping millions of fans attend events they love.

TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.

Is TicketSales.com Legit?
Yes, TicketSales.com is a safe and legitimate source of resale tickets online. Since 2017, TicketSales.com has made live events more accessible; helping millions of fans attend events they love.

TicketSales.com Support:
Need help with an order? The TicketSales.com Customer Care is open 9am-Midnight Eastern, 7 days per week. You can reach the Customer Care team via phone, live chat, or email:
- Phone: (888)-729-4718
- Email: customercare@ticketsales.com
- Live chat: https://www.ticketsales.com/content/contact.html


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TicketSales.com Reviews Summary

The company has garnered significant criticism for its lack of transparency regarding ticket pricing and additional fees, leading to customer frustration and feelings of being misled. Many customers report difficulties with ticket delivery and unresponsive customer service, which exacerbates their dissatisfaction. Conversely, some positive feedback highlights the ease of the purchasing process and timely ticket delivery when transactions go smoothly. Overall, the reviews reflect a troubling trend of customer discontent primarily stemming from unclear pricing practices and inadequate support, overshadowing the few positive experiences reported.

This summary is generated by AI, based on text from customer reviews

service
211
value
209
shipping
140
returns
182
quality
175
This company responds to reviews on average within 9 days

Instant Feedback

17,429 reviews
Florida
1 review
0 helpful votes
Follow Jennifer H.
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I have NOT received my tickets! This has been a very poor user experience!

Date of experience: April 3, 2024
Maria G. — TicketSales.com Rep
6 months ago

Hi Jennifer, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

California
1 review
0 helpful votes
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They charge 3x the normal price for a ticket and they charge over 40 dollars in fees that you don't even know about until you finished purchasing your tickets. THIS IS THE WORST WEBSITE TO BUY TICKETS and they don't do refunds

Date of experience: March 29, 2024
Maria G. — TicketSales.com Rep
6 months ago

Hi Ashlyn, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

California
1 review
0 helpful votes
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The price for the tickets on this website is so expensive for what reason? Compared to other websites it's way more expensive and on ticket sales they change a $36 service fee for each ticket and a electronic transfer fee

Date of experience: March 29, 2024
Maria G. — TicketSales.com Rep
6 months ago

Hi Cand, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

New Jersey
1 review
0 helpful votes
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5
March 23, 2024

All good… why is it necessary to do 50 characters?

Date of experience: March 23, 2024
New York
1 review
1 helpful vote
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Purchased tickets and site did not disclose ticket price and fee breakouts. Would have not purchased. I wouldn't even give them 1 star, but i had to select at least one. Very unhappy, never again

Date of experience: March 20, 2024
Maria G. — TicketSales.com Rep
6 months ago

Hi Henry, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Puerto Rico
1 review
1 helpful vote
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You guys are a scam
March 15, 2024

How do you guys have audacity to sell ur tickets 3x the normal price WHEN the tickets aren't even sold out?! And on top of that i can't even talk to a real person when i call ur costumer support? Awful, you guys don't even give the full price of the purchase until after its done

Date of experience: March 15, 2024
Maria G. — TicketSales.com Rep
6 months ago

Hi Lev, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Idaho
1 review
1 helpful vote
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Complete rip off
March 12, 2024

Complete rip offI
I am an idiot but they charged me $340 for 4 tickets that are $18 each!
This is way beyond any reasonable price!

Date of experience: March 12, 2024
Maria G. — TicketSales.com Rep
6 months ago

Hi Robert, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Alabama
1 review
1 helpful vote
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Scam
March 11, 2024

They have hidden fee's. I paid $1,500 for 2 tickets. Total at checkout was $2,050 a hidden fee over $400. Can the State attorney general, where this company is based out of do anything?

Date of experience: March 11, 2024
Maria G. — TicketSales.com Rep
6 months ago

Hi Reuben, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

California
1 review
1 helpful vote
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I recently bought concern tickets at $84.00 but once I clicked to pay the charge was over $200.00 NEVER use this company. I thought this was the actual concert venue and it wasn't and I recommend that no one ever uses this site. Call the venue and get tickets directly I ended up getting charged double and had no detail on the charges.

Date of experience: March 8, 2024
Maria G. — TicketSales.com Rep
6 months ago

Hi Alexis, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Pennsylvania
1 review
1 helpful vote
Follow Rick T.
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I purchased tickets for a show as a birthday gift. The event was over two months away. Two weeks later & the seller had still not transferred the tickets & ticketsales never responded to my concerns.

Date of experience: March 8, 2024
Maria G. — TicketSales.com Rep
6 months ago

Hi Rick, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

California
1 review
1 helpful vote
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Searched for an event at a local venue on Google. Got TicketSales.com instead of the venue. Found the event I wanted and ordered 2 tickets for $83.79.

Later, friends shared that the ticket prices they bought were only $12 each! Sure enough, going to the venue's actual website confirmed this price!

BOY DO I FEEL LIKE A SUCKER... VERY PISSED!

Of course, the tickets are non-refundable. I still haven't received the tickets by email so I don't know if I will actually receive them or not.

Date of experience: March 5, 2024
Maria G. — TicketSales.com Rep
6 months ago

Hi Art, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Texas
1 review
0 helpful votes
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The amount run on my card was approximately $40 higher than the amount presented before I was able to click to confirm my purchase. The sales tax was expected, but not the "processing fee" (about 1/3 of the price of the tickets themselves), for tickets to be delivered by email. When I called to complain about this, the customer service rep did very little but repeat the same thing several times ("tickets are not refundable") and offer unwanted advice about how to sell the tickets I had purchased without visibility to what they would actually cost. Bottom line--if you are looking for tickets to an event, LOOK ON THE EVENT WEBSITE FIRST (the tickets on the site for the event I was inquiring about were half the base price on the TicketSales website, BEFORE the up-charges), and bear in mind that the TicketSales website may appear in the browser above/before the event website. Since refunds aren't given, it's definitely worth the time to check the actual website in order to see the "real" price of the ticket.

Date of experience: March 5, 2024
Maria G. — TicketSales.com Rep
6 months ago

Hi Mike, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Indiana
4 reviews
0 helpful votes
Follow Sheila E.
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The ticket price shown is more than double venue pricing. Final pricing is not shown until after you hit complete transaction. At that point, the price is doubled and there is no option to cancel the transaction and there are no Refunds. DO NOT USE THIS COMPANY!

Date of experience: February 25, 2024
Maria G. — TicketSales.com Rep
6 months ago

Hi Sheila, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Florida
1 review
0 helpful votes
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Unreal. Literally this site is a borderline scam if not an actual scam. Booked tickets for Space Miami and the entry time came through saying 7am entry... I wanted 1am entry which they showed on their site so I contacted them immediately and they offered to look into it and immediately declined to help.
Their website doesn't allow you to select the entry time which is odd because they clearly had inventory of the tickets if they were selling a 1am entry ticket straight after selling me a 7am entry ticket.
They've not even issued me with a ticket yet and they refuse to help or cancel or switch the order... I'd never buy from these con-artists.

Date of experience: February 23, 2024
Maria G. — TicketSales.com Rep
6 months ago

Hi Daniel, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Wisconsin
1 review
1 helpful vote
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NEVER USE THEM! They are total scam company! They overcharge you and fraudulently charge you way more than the price they show you! Total SCAM!

Date of experience: February 22, 2024
Maria G. — TicketSales.com Rep
6 months ago

Hi Sharon, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Missouri
1 review
0 helpful votes
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Keeneland
February 20, 2024

This company makes it look like they are the seller for Keeneland. They are not! They then will not refund the tickets or allow you to resell them on there site. Do not use them!

Date of experience: February 20, 2024
Maria G. — TicketSales.com Rep
6 months ago

Hi Jan, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Tennessee
1 review
1 helpful vote
Follow Nicole G.
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We purchased 2 $35 tickets for the cirque show in knoxville, upon completing the order the price with all the fees came out to $311. We were second to last row and couldn't see anything because of a woman wearing horns on her head the whole time. When purchasing our tickets we thought we were getting front row based on the price and the way they showed the seating. Upon speaking to everyone in front of is and behind us they all informed us they all paid $35 per ticket. Even very front row only paid $100 per ticket. There was plenty of open seating at the venue and it was not near sold out. When speaking to a representative we were told they charged "fees" due to it being a sold out venue. Will not let you speak to a supervisor, they are thieves and crooks

Date of experience: February 18, 2024
Maria G. — TicketSales.com Rep
6 months ago

Hi Nicole, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Tennessee
3 reviews
1 helpful vote
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Overpriced
February 17, 2024

I paid $277 for two tickets and the guy sitting next to me used ticket geek. Which is where my tickets came from when I went to print them out. He paid $105 for three tickets... You do the math. I got funked in the goat azz.

Date of experience: February 17, 2024
Maria G. — TicketSales.com Rep
6 months ago

Hi David, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Illinois
1 review
1 helpful vote
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Horrible company that shows up first on searches when you are looking for any venue. The biggest rip off and will not return or refund your money for any reason. They charged us $60 for local band at local venue. When at the venue, I found out that each ticket was only $15. That is 4X the face value. Place was not sold out. This is not like other 3rd party venues that upcharge because of supply and demand. No integrity. Takes advantage of people without them realizing it.

Date of experience: February 16, 2024
Maria G. — TicketSales.com Rep
6 months ago

Hi Steve, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Pennsylvania
2 reviews
1 helpful vote
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Horrible!
February 13, 2024

The first ad to appear when looking for tickets. They gouge you in fees and NEVER refund your money.

Date of experience: February 13, 2024
Maria G. — TicketSales.com Rep
6 months ago

Hi Mariana, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.