Tickets.Expert Reviews Summary
The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I order 2 Luke Combs concert tickets for Nov 22,2022 in London Ont, Canada on Aug 5. There were multiple red flags right from the start; 1: I never received an order confirmation email. 2: I was supposed to receive my tickets via email on Aug 8 and I never did (it is now Oct 7). 3: I called multiple times and never actually go through to a real person, just the automated voice. I checked the status of my tickets through an option on the phone and it said they had already emailed them to me and that they will resend them, which they never did. I also emailed them twice and I never got a response, I got a generated email saying that the email address was no longer in use but there was no other email address on their website. I have applied for a dispute on this purchase because this site is definitely a scam. I just ended up buying new tickets from a different site which didn't have hidden service fees so it was cheaper anyways! Do not buy from Tickets. Expert!
Paid for the tickets and recieved no confirmation or receipt. The website said when I purchased on the 24th June that my tickets would be texted to me on the 1st of July.
When I didn't get confirmation I emailed, no response.
2nd July I phoned customer services and was told to email with the subject urgent. No response.
The event was the 4th of July and I had to buy new tickets from a different provider.
I emailed again to explain i never recieved the tickets, they emailed back saying it was emailed to me on the 24th of June. No emails at all, including junk mail and other folders.
I feel totally robbed and there's nothing I can do about it. Avoid like the plague! Buy tickets from ticket master.
We are pleased with how fast our tickets were delivered to our email. Thank you for making this happen so sesmlessly
Tickets were never received. What a scam outfit you are. Will notify my credit card company today.
Eleanor
Easy to follow along and efficient I would use this again because response was immediate and the follow-up was great
Picking exact seats attracted me. Seat prices shown. But credit card info required BEFORE total price shown. You can only opt out before you see the total price. Too late afterwards. Phone cal useless as "all sales are final"
Informative and easy to navigate. Availability, costs, seating charts, seating together, no obstructions, insurance information. Colored seating charts that are highlighted when you scroll over.
Best ticket advisers for good to go events.
Easy order and handling.
Never worried of missing out on my favorite shows
Not sure what I am rating the easy of buying them was easy but I have not received the tickets yet. Not sure why I can not print them as last time I was at this venue everyone had issues accessing mobile tickets
I wish I could print it as it's really early from the date of the show. So I hope I don't loss my tickets on my emails and get blocked to get in the show.
The amount you charge as a "service charge" is criminal. You should be criminally charged. It is a rip off pure and simple. It is a disgrace.
So far So good
now i am just waiting to recievemy tickets via mobile device. we are looking forward to the GB concert!
Can't wait to go to the game. This is going to be a fun game to go to. This is the first time I've been to a Memphis game
Bought tickets for the nutcracker at New York City Ballet and was going to take my wife and my two kids on my wife's birthday. 2 days before the event I receive an email, stating "we do not have tickets for the date you purchased, we do have other option we can go over". I call Tickets Box Office, who listed as the seller, where I speak to Sandy Lex. Sandy proposes to swap my 400 dollar/piece tickets with 144 dollar/piece tickets without compensating me the difference, over 1,000 dollars. When I confronted Sandy with this fact and he realized that he has been called out on his little pathetic scam, he tries to convince me that the tickets he's offering me is of same value (the tickets he's offering me are listed on StubHub at 144 dollar a piece).
I honestly don't understand why a reputable site like Tickes. Expert want's to be associated with small time scamsters like Sandy Lex. You're totally undermining the confident in your website. People expect a certain degree of integrity from a site like this, and at least some sort of vetting of the sellers you allow on your platform. I can with certainty guarantee that this is the last time I have bought tickets via Tickets. Experts
Very simple process and quick! Look forward to the concert and using my mobile device for tickets. Can't wait.
I'm glad I got the tickets but the price basically doubled at the moment of purchase for unspecified costs which I think is pretty shady.
I haven't received my tickets for the nutcracker play in Albuquerque, New Mexico. How our where do I go to receive them? Thank you..
Hopefully it will be easy to download the tickets on my phone. I am emailing another email address to get the tickets. I assume that won; t be an issue because I have the pin #.
Amazing customer service. Wouldn't want anybody else to handle my purchases than this site will love to keep buying tickets from here!
About the business
Industry Experts Finding Tickets for Sports, Concerts, Theater
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members